STEPHEN N. ROBINSON **** Acacia Hill Dr., Yorba Linda CA 92886

714-***-****

ad4s8j@r.postjobfree.com

https://www.linkedin.com/in/snrobinson

Technology New Business Executive – A proven experienced technology leader with sales, products and or services or managed services to provide customer experience, cyber security operations, for enterprises to enable performance driven sustainable growth. Leveraging a seasoned, and proven approach, leveraging best practice, processes, innovations, and advanced thought leadership. Delivers cost and business focused solutions on time, defect free every time.

Strategic Business Unit (SBU) expert in Sales Leadership and or building practices through collaborations or organically. Executive seasoned with 25 Years of CC, UC, and Anything as a service (AAAS) including workflow, KPI, Selling process, and WFM optimization.

o Executive leadership, Strategic Planning, and mentoring. o Business to IT Tactical Alignment initiator with transparency and tactical with cross functional teams. o Sales and Practice Creation, mentoring, care and feeding for predictable ARR. o Adaptive strategist, collaborator, and optimist. o Tech Stack-Cloud, Cloudification, Hybrid, AI, and API Guru. o Cyber Security Framework – PEN, NIST, HITRUST, GRC, PCI, HIPA, SOC 2. o Blockchain, token and global API middleware development leader with international experience in EMEA, APAC, and LATAM.

o 30 years of technology experience leadership with vertical focus in CIO Advisory Services, Aerospace, Fintech, Gaming and Gaming Manufacturing Healthcare, Hospitality, Gaming, and Retail Services. o Experience with M&A, BA, SME, system costing methodologies, Risk Assessment, Management, and Strategic Planning.

PROFESSIONAL EXPERIENCE (EXECUTIVE LEVEL-BUSINESS, SALES, AND CHANNEL DEVELOPMENT) HMCThree – CRO and Sr VP of Business Development 3/2020 – Present o In Collaboration with the CEO built a strategic partnership providing consulting services for ISV’s. o Spearheaded all LGD and Sales Activities, Subcontractors and individual contributors and increased revenue by 60% in 2023. Sales Executive for a national team of vertically focused sales consultants. o Lead the product development and manager roles, to extrapolate that vision to SBU goals. o Helped build an international API team with locations in APAC, EMEA, and LATAM. o Consulting services: Technology, Startup, PE & VC firms, Mortgage and Finance/Fintech, Hospitality, BPO and Contact Center optimization, Medical and Healthcare. o Collaborating with business and corporate functions across HMC3 and acquiring companies to ensure a smooth and seamless end-to-end M&A experience.

TEAM Special Order Systems – VP of Sales and Services 11/2018 - 2/2020 o Contact Center and managed services for key strategic accounts including Thunder Valley Casino and Resort, State of California, and Trader Joes.

o Managed ISV’s and OEM relationships including Cisco, Genesys, Meraki, and Microsoft. o Managed the Sales Team, including – Marketing and campaign management and all revenue tracking. Stephen Robinson - 714-***-**** ad4s8j@r.postjobfree.com 2

Stephen Robinson

Avantpoint, LLC – President and Founder 3/2014 – 11/2018 A boutique CX experience organization focused on custom API and Connector. Bootstrapped and sold $5m in products and services at 34% EBITA. Lead the product development and manager roles, to extrapolate that vision to strategic business unit goals. Co-Managed the executive team goals, to regionalize and verticalize the company, with innovative IP driven products, and other API and development services for Fintech, with Freddie and Fannie Mae, with Encompass and Empower for blended and optimized LOS. o Startup architect with four investors. Round one to funding. Recruiting and leading a high-performance product technology team with FTE, contracted, and offshore resources. o Purchased and completed an M&A for licensing and services contracts to develop and launch a Genesys practice. o Well versed in all financial, product development, compliance, and operational tasks and requirements to achieve cost control and product optimization.

o Leading the enterprise sales and marketing effort by leveraging deep industry contacts. Integrated Access Solutions – VP of Operations 6/2010 – 2/2014 o Led Operation and Professional services teams.

o Sold and developed enterprise projects to support the company’s communication sales pipeline. o Assisted in the definition and enablement of OMNI channels communications for the operation. o Relocation lead - including all data service migrations, office lease, TI’s and company branding collateral. o Initiated a home office work environment with rotating sales, service, and leadership roles. Altivon, LLC (TTEC) – Director of Sales 9/2008 – 5/2010 o Regional Startup of remote satellite office as VAR for Interactive Intelligence. o Sales of $1.0M in revenue during first year, built on a self-created funnel of $5M. o Forecast development, management, and definition of Engagement Management team. Interactive Intelligence/Genesys–Global Director of Engagement Management 4/2007 – 5/2008 o A worldwide contact center cloud software company - Global Director of Engagement Management. Held a $15,000,000 Quota with P/L responsibilities. o Responsible for the development, management, of the global Engagement Management team o Advanced Vendor Specific Objective Evidence (AVSOE) revenue recognition in association with sales. Alliance Systems/Unicom Engineering – VP of Global Services 4/2001 - 4/2007 o Increased team revenue from $700k to $4.5M in 5 years. o Supervised a national support team reducing incident count and AHT by 80%. o Spearhead Team lead for the Intel-Microsoft Office OCS Server (OCS, LCS, Lync, Skype and now Teams). o Developed relationships to serve the ISV/OEM market, including marketing collateral. Stevens Communications – Director or PSO 9/1999 – 3/2001 Pacific Life Insurance Company – Senior Network Engineer 9/1991 – 8/1999 Hughes Aircraft Company – Programmer Admin and Audit (Top Secret Clearance) 6/1984 - 6/1989 FORMAL EDUCATION, ASSOCIATIONS AND CERTIFICATIONS

• Bachelors in Automated Systems Management (ASM), California State University Long Beach.

• Associations/Certs– Advanced Technical Project Management, leveraging SCRUM, Agile and Waterfall. CSULB Chaminade, and Genesys alumni groups. Sandler Presidents Club, Knight of Columbus, BIA and CCNP SOCAL.

• Certifications in ISO Quality Management, Microsoft, Nortel, Cisco, Genesys Stephen Robinson - 714-***-**** ad4s8j@r.postjobfree.com 3