Customer Service Account Manager

MARIA BRYAN

Phone Number: 410-***-**** (M)

Email address: **********@*****.***

OBJECTIVE

Highly motivated, goal oriented professional pursuing a career opportunity within a sustainable company to utilize twenty years or more of customer service, public relations, leadership, and management experience. I retired from one of the largest telecommunication companies in the United States. I am dependable, energetic and have excellent people skills. I can bring more not less to your establishment.

PROFESSIONAL EXPERIENCE

06/2022- Present Maryland Board or Elections Hunt Valley, MD Election Judge (Seasonal)

Responsible for voter registration and verifying VAC information

Sign VAC slip and direct voter to the polls

Advised every voter of any issue as needed to voting 10/2001-06/2019 Verizon Wireless Laurel, MD

Federal Account Manager/Advisor (Retired)

Managed Federal Government accounts and acquisitions for Department of Defense (DOD), Centers for Disease Control and Prevention (CDC), and other government agencies

Managed accounts of more than 10,000 lines, developing strong relationships with high profile customers

Served as single point of contact providing direct interface for daily operational support and development of high profile corporate and/or government accounts

Served as a subject matter expert and trainer for new and current employees company systems and policies

Responsible for resolving customer related issues and escalated situations that may require extensive research and collaboration with other departments

Developed a solid rapport with sales executives to provide monthly strategic analysis of each government customers account activity

Responsible for confidentiality and privacy of all accounts with high level of classification

Promoted and engage in teamwork in order to achieve the goals of the company

Ensured accountability of all commitments and appointments with appropriate documentation

Consistently multi-tasked various projects while meeting required expectations for all assigned accounts, safeguard network integrity to meet government security systems requirements to include quality and productivity

Performed administrative duties including data entry, drafting spreadsheets, duplicating documents, faxing, and mailings

Analyzed findings and presented effectiveness of monthly Quarterly Business Review calls utilizing Microsoft Office Suite PowerPoint software

Managed sales representatives to ensure accuracy and integrity of services provided to federal customers

10/1994-03/1999 Maryland State Police Pikesville, MD Office Clerk III

Performed verification of background checks for a high volume of confidential state government criminal records for the Criminal Justice Information System (CJIS)

Retrieved records for finger, hand, and palm print records for administrative review

Consolidated, tracked and prepare files for the Federal Bureau of Investigation, Maryland Court system, Federal and Local Police.

Fingerprinted and bonded with the State of Maryland Department of Justice SOFTWARE SKILLS

Microsoft Office Suite, ACCSS, SAM, Rockwell, Outlook, EWI, WFM, Action logs, MYBIZ Dragon, CALI, Oracle/People software, SQL Database, HTM Systems, Thin Client TRAINING and CERTIFICATIONS

Advance Project Management, Website Administrator, Contract and Credit card purchasing, Government Procurement

ACHIEVEMENTS

Member of International Honor Society - DELTA EPSILON TAU - ALPHA OF GEORGIA

Award for Excellence in Customer Accounts

Vice President’s Award for Excellence in Customer Satisfaction

VIP Award in CRS promoter in making a difference for Auburn University

DOD Award for Outstanding Achievement in supporting the Department of Defense EDUCATION

Ashworth College Diploma with Honors in Interior Designs Norcross, GA 2003 Ashworth College Diploma in Property Management Norcross, GA 2005 Evander Childs High School Diploma in General Studies Bronx, NY 1976

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