Quality Assurance Customer Service

AL RUSTAMOV

e-mail: **********@*****.***

LinkedIn profile:

https://www.linkedin.com/in/al-rustamov-3a7185200/

Segue Certified Quality Assurance Engineer

Member of Microsoft Dynamics 365 & CRM User Group

Member of American Society for Quality

Summary:

More than 20 years of extended experience in Quality Assurance testing

More than 10 years of experience in leading of QA teams

More than 7 years in testing of all modules Salesforce, MS Dynamics 365 Customer Service, Sales, Finance and Operations, Customer Engagement, Salesforce, Field Service on- premises and on Azure global cloud

Many years of working knowledge in Scrum/Agile environment

Manual testing expert

Strong Test Planning (writing TP and thorough TC’s with detail Steps

Strong knowledge of SDLC, BDD and testing methodologies

OPERATING SYSTEMS: Windows, AS400 platforms

TOOLS: SQA Suite 6.1, SilkTest 7.1, Jira, RALLY, HP UFT 12.02, HP ALM 12.55, HP LoadRunner 12.02, Postman

PROGRAMMING

LANGUAGES: SQL, Visual Basic, VBScript, HTML and XML, JavaScript

DATABASES: ORACLE, SQL Server, DB2, Cloud-based Services, MS Azure

APPLICATIONS: Microsoft Dynamics 365, CRM, ERP, Azure DevOps, SAP ERP, SAP CRM, ORACLE E-Business Suite 11i, e-Commerce, JIRA, RALLY, DDTS (Distributed Defect Tracking System), TOAD, Query Analyzer, ISR (Information System Repository), Taxware, ACTUATE 5 (enterprise reporting application), Crystal Reports, COGNOS BI for Reports, SaaS, Salesforce Commerce Cloud for B2C and B2B, Point of Sale, MS Dynamics 365, Azure DevOps

METHODOLOGY: SDLC – Waterfall, Kanban, Scrum of AGILE

PROFESSIONAL EXPERIENCE:

10.2022 – present (contract) QA Specialist

US Department of Defense

Testing of Enterprise Collaboration and Web Services (ECWS)

Testing of ISD intranet (Information Security Department)

Using Tosca for developing and test execution TC’s for SAP CONCUR

Provide testing efforts for web application and collaboration solutions in support of the technical mission and its day-to-day operations.

Work with solutions include intranet and collaboration tools, document management systems (such as L.I.S.A.), and web application development.

Work with Atlassian Jira, eForms, and enterprise search

04.2022-08.2022 – (contract-remote) QA Lead

Client- Acosta

Led QA testing of Salesforce.

Test of ERP applications.

Use Jira for all QA processes.

Act as a key tester when it is needed.

Coordinate testing, defect remediation.

Work with the Project Manager on planning, status, escalation, and communication.

Prepare Test scenarios for UAT.

11.2021-04.2022 - (contract-remote) QA Lead

Client – Masonite

Led offshore QA team of 5 QA Analysts over Dynamics 365 Finance & Operations modules.

Worked in Behavior Driven Development (BDD) environment.

Created TP and made hierarchy for Projects->Epics->Features->User Stories in Azure DevOps

Assisted QA team in preparation of TC’s with all Finance & Operations modules.

Tested F&O GL’s, AP, AR, Order Management, Order to Cash and Billing

Collaborated with the client (Masonite teams, BA’s, and dev team)

Prepared Test Strategy and Defect Management Plan

08.2021- 11.2021 - (contract -remote via GDIT) US Department of Veterans Affairs,

Software QA

Manually executed Test Cases designed for all LOB of MS Dynamics 365 for US Department of VA

Created Test Cases in BDD in standard English from our User Stories in Jira

Participated in a daily Scrum meeting.

Participated in “Team Velocity Improvement” meetings.

Regression testing in all (QA, HOTFIX and PREPROD) environments before releasing to production.

02.2021- 08.2021 - (contract -remote) Software Quality Assurance Lead,

client - CVO, Phoenix, AZ

Created Test Plan for Dynamics ERP Upgrade

Designed Test Cases with detail Test Steps

Used DevOps for Test Plan, Test Cases, Test executions, maintenance of bugs and reports.

Ready API- SoapUI testing

Created Tasks for User Stories and Test Cases in DevOps

Coordinated QA team in manual testing in upgrading ERP

Collaborated with cross functional teams over TC’s and bugs.

Participated in daily Scrum meetings.

Prepared reports for our Management.

10.2012- 10.2020 Software Quality Assurance Coordinator/HP ALM Lead,

UniFirst Corporation, Wilmington, MA

Tested all versions including Tablet web version of Microsoft Dynamics 365 on CE platform, CRM and ERP on-premises and on Azure global cloud as well as Mobile online/offline cloud versions for Sales Rep’s, SM’s and RSM’s

Created Tasks and Test Cases in Test Suite in Azure DevOps

Coordinated QA team in testing MS D365 CRM and ERP

Created TC’s for Salesforce Customer Service module.

Tested entire workflow of all Activities.

Ran TC’s for conversion of Campaigns into Leads and Opportunities

Tested the system entities and customer data in Salesforce Commerce as well as when migrated to Salesforce Commerce Cloud (both B2C and B2B)

Dynamics HR module testing

Tested e-Commerce, Point-of-Sales, and internal manufacturing applications using HP automation tools (UFT, Load Runner, ALM)

Smoke, regression, integration, system, UAT tests for Salesforce

Managed and customized HP ALM as TD Admin

06.2012- 10.2012 QA Consultant, Casenet, Bedford, MA

Responsible for developing TC’s in HP QC – Quality Center, QTP, maintenance of all modules of Casenet Healthcare Management system

Ready API- SoapUI testing

12.2008- 02.2012 (contract-remote) Lead QA Engineer, OOO “Verso M”

Developed test plans and test cases for client-server applications.

Managed and direct offshore QA team located in CIS.

API testing using Postman.

Manual test of client-server & web-based applications for construction sites and back-end testing using SQL Analyzer.

06.2007- 12.2008 (contract-remote) Lead QA Engineer, EPAM Systems, Newtown, PA

Managed and directed offshore QA team located in CIS, India.

User Acceptance Test of client-server & web-based applications.

Developed Test Plan and Test Cases for European E-Commerce web-based application.

08.2006- 04.2007 Senior SQA Engineer, SOFTRAX Corporation, Canton, MA

Developed Test Plan and Test Cases for financial and manufacturing web-based applications.

Created reports and Coverage Matrix for testing results.

07.2000- 08.2006 Senior SQA Engineer, Kronos Inc., Chelmsford, MA

Conversion test of all company products from existing applications into E-Business ORACLE applications

Used Warehouse Management System for testing Receiving, Inventory Tracking, Reporting of its components.

Worked with Financial applications and ERP using AS400 system.

Kronos WFM system testing

EDUCATION:

Oracle 11i- Implement and Use Engineering, eBusiness Suite Essentials, Inventory Management Fundamentals, Boston, MA

Warehouse Management System

Segue Certified Software QA Course- Certificate, Boston, MA

Tyumen State CE University (transferred to Azerbaijan University of Architecture and Construction), MS in Civil Engineering

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