Contact

Thane, Maharashtra

******

+91-982*******

ad4uxq@r.postjobfree.com

https://www.linkedin.co

m/in/jmanjuran/

Websites,

Portfolios, Profiles

https://www.linkedin.com

/in/jmanjuran

Skills

Communication

Project Delivery

Negotiation

Presentation

Stakeholder Management

Budgeting

Scope Management

Implementation Projects

Contact Center Technology

JM

Jackson

Manjuran

CSM Certified Project Manager

Experienced Project Lead with a demonstrated history of working in the information technology and services industry. Technical Skills in Verint QM, Verint WFM, Avaya Products, Data Center, Contact Centers. Experienced in SDLC and implementation projects. Strong program and project management professional.

Work History

Technical Project Manager

Acqueon INC (Contractual), Thane, India

(Remote)

Manages day-to-day operations of multiple

complex projects with diverse work streams,

demonstrating strategic leadership and

oversight

Handles US and Canada clients remotely,

aligning work schedules with their respective

time zones for effective collaboration

Exhibits excellent verbal and written

communication skills, developing and

executing efficient communication strategies

for effective engagement with all levels of

management, both internal and external

Builds and strengthens relationships with

customers and stakeholders, ensuring

collaborative approach and fostering positive

connections to enhance project success

Responsible for creating and maintaining

resource plans, ensuring optimal allocation

across project portfolio to maximize efficiency

and productivity

Utilizes project management tools and

techniques to enhance execution and drive

efficiencies

Proactively manages changes in project

scope, executes risk management plans, and

2023-06 -

Current

oversees key financial components to ensure

projects are delivered within budget and with

high-quality standards

Utilizes project management tools and

techniques to improve execution, focusing on

seamlessly integrating Contact Center

applications, CRM, Unified Communication,

call recording solutions, Dialers, and Workforce

Management Solutions

Ability to work independently with proactive

approach to aggressively track and adhere to

project timelines

Excellent documentation skills with meticulous

attention to detail

Excellent problem-solving and critical thinking

skills, contributing to effective decision-making. Project Manager

E4 Software Services Pvt. Ltd

Diligent project manager offering proven

record of success leading all phases of diverse

technology projects

Business strategist; plan and manage complex

projects aligning business goals with

technology solutions to drive process

improvements, competitive advantage and

bottom-line gains

Excellent communicator; leverage technical,

business and financial acumen to

communicate effectively with client

executives and their respective teams

Expert in agile and waterfall project

management methodologies

Known for ability to produce high-quality

deliverables that meet or exceed timeline and

budgetary targets

Expert in conducting internal and external

project Kick-off meetings

Articulating application workflow to end client

Owning escalations during development and

implementation phase.

Facilitated change management initiatives,

ensuring smooth transitions during

organizational transformations

2022-06 -

2023-05

Boosted customer satisfaction levels by

identifying areas of improvement and

proposing actionable solutions

Supported software development projects by

defining clear requirements and effectively

communicating them to technical teams

Technical Project Manager

(Implementation)

Mobiquest Solutions Pte Ltd, Mumbai

Managed project implementation, serving as

single point of contact (SPOC) and ensuring

customer satisfaction

Led deployment of Verint Recording, WFM,

Back-office, and Survey solutions, providing

user acceptance testing (UAT), training, and

technical documentation

Identified new business opportunities

Participated in presales activities, and

contributed to solution design and budgeting

Developed and implemented strategies to

optimize project efficiency and resource

utilization

Performed requirement-gathering sessions with

business users

Voice Recording and WFM Training

conducted for business users on Verint WFO

15.1.

2018-01 -

2022-05

Consultant- Projects

Verint

Installation, Integration, Configuration of Verint Impact 360 V15.1 WFO Suite

Conducted project management activities,

including project planning, defining Scope of

Work, and risk management

Complete implementation of WFO 15.1 Voice

logger and WFM solution

Delivered product training to business users

Successfully managed complex projects with

cross-functional teams, ensuring alignment

with customer requirements and business

objectives

Supported clients with business analysis and

2013-09 -

2017-10

documentation

Developed high-quality documentation to

support deployment efforts

Involved in Verint platform upgrade to new

version in phase (from V11.0 to V15.1).

Asst. Manager Services

Avaya GlobalConnect

Ensured the service level SLAs were met as per

the agreement

Proactive Client Meetings to maintain healthy

relations and also identify new opportunities

Level 2 technical troubleshooting and

coordination with OEM technical for priority

escalations

Providing training and technical handholding

to field engineers and customers and also

developing training documents and SOPs for

the customers.

2010-07 -

2013-09

Consultant

Datacraft

Client meetings and follow-ups, understanding

their business pain areas and technical

environment

Mapping the appropriate solution that will

cater to client requirements, making proposals

with appropriate solution architecture, Pricing

of the product based on Bill of Material & type

of AMC covered

Defining the project Scope, support SLAs, and

Statement of Work from Implementation

Implementation, Training and Consulting

Conducting POC at customer sites

Installation, Integration, and implementation of

Verint Applications as per the project timelines

Performing User Acceptance Test and

providing the product training to the end users

Developing customized training documents

Project Management

Developed project plan with the scope of

work

Developed proactive plans for the anticipated

project bottlenecks

2006-07 -

2010-06

Ensuring adherence to project timelines

Ensured client perquisites by providing site

audit reports to all stakeholders

Provided daily updates by timely sharing of

project tracker with all the project

stakeholders.

Dialer Management

FutureSoft (INDIA) Private Limited

Resident Engineer at Wipro BPO as Dialer

Management Group (2003 - 2004) Lead

scrubbing and uploading on a daily basis

Monitoring Dialer Services

Monitoring dialing channels

Responsible for timely onsite support activities

for Witness QM (2004- 2006) Installation and

troubleshooting of QM recorder.

2003-04 -

2006-08

Education

Bachelor's degree: Business

Administration and Management,

General

Model College

Model English School

Certifications

CSM Certified

Contact this candidate