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Irvine, CA
... GAAP Analysis Certifications & Technical Skills ITIL Foundations Certification Avaya PBX/ VOIP Certification Certificate of completion of in-depth S/4 Hana Enterprise Management training in the following areas: Introduction to S/4 HANA Associate ...
- 2018 Oct 02
Santa Monica, CA
... • Managed telecommunication Avaya systems, overseeing installation and maintenance of those systems, including servers, switches, and circuits. Escalation management of Priority 1 issues. • Provided telecom and desktop support for users nationwide ...
- 2018 Sep 02
Downey, CA
... Avaya and Cisco phones. Database Applications: Microsoft Access, SQL. Protocols: TCP IP, NNTP, SMTP, PPP, SLIP, IPX SPX, and NetB. Operating systems: Windows, OS/2, Mac OSX, Unix, Linux, Android. Web Applications: IIS 4.x, HTML, Front Page. Other ...
- 2018 Aug 25
Los Angeles, CA
... Telecom Platforms Genesys, Cisco, Avaya, Aspect, Optivity and Symposium: Software development methodologies: Agile, RUP, SDLC, UML, SWOT, Six Sigma. Requirements Management Tools: Jira, HP Quality Center, Rational Requisite Pro. Business Modeling ...
- 2018 Jul 30
Los Angeles, CA
RICK MARTINEZ 310-***-**** PROFESSIONAL EXPERIENCE: Specialties – Sales Management Call Center Sales and Service Management Workforce Management Software, Sales Force.com expert PowerCerv, IVR, ACD, CRM, AVAYA & NICE call recording technologies ...
- 2018 Jul 17
Lawndale, CA
... Systems: MS Project, Advanced Excel, Visio, Camtasia, Articulate, ERP, CRM (Salesforce and Oracle/RightNow), Avaya CMS.
- 2018 Jun 29
Santa Ana, CA
... Responsibilities also included Asset management, on-call duties, rebuilding user profiles, thru Profile Unity and VMware Horizon Admin Dameware, Active Directory Avaya, SCCM, VMware Horizon Admin were some of the tools I utilized to perform my job. ...
- 2018 May 30
Costa Mesa, CA
... 2001 - April 2002 Project Engineer (web design) Avaya Basking Ridge, NJ (infrastructure-web) Deliver HTML pages and Flash animations for training manual on corporate intranet and internet distribution. Program SAP Business Warehouse forms interface, ...
- 2018 Feb 06
Long Beach, CA
... Voice Systems: Cisco Call Manager (with call center features), Cisco Unity, Cisco IPCC, ROLM Phone PBX (with ACD), Zoom.us, Avaya, Polycom, Cloud based phone systems, LifeSize. Networking: LAN/WAN/WLAN, VPN, MPLS, Wireless network systems design and ...
- 2018 Feb 02
El Monte, CA
... Experience configuring and troubleshooting remote access using various VPN technologies, Call manager express, Cisco, Shoretel, Avaya IP Phones and good knowledge of NAT/PAT as well as WAN protocols. Proficient user of VMWare Workstation, Wire shark ...
- 2017 Dec 13