602-***-****

Objective

To further educate myself in the field of Information & Technology and to become a valuable asset for any future employer. Aspire to one day become a business owner.

Experience

IT Service Desk Triwest Healthcare Alliance Phoenix, AZ (January\2018 – April\2018)

Responsible for configuring, troubleshooting and maintaining thin clients, laptops and desktops in a virtual

Environment (Enterprise). Assisted remote, as well as on-site internal users with any software/hardware related issues as well

As educating telecommuters on proper installation and care of work at home equipment. Responsibilities also included

Asset management, on-call duties, rebuilding user profiles, thru Profile Unity and VMware Horizon Admin

Dameware, Active Directory Avaya, SCCM, VMware Horizon Admin were some of the tools I utilized to perform my job.

Changing passwords, adding users to groups in AD, setting up new hires, imaging, desktop deployments as well as

Internal moves were also a part of my daily job function.

PC LAN Technician Express Scripts Tempe, AZ (November\2016 – August\2017)

Duties included daily monitoring and maintenance of production floor laser printers, Canon and Kyocera. Responsible for

Software and hardware troubleshooting, setting up new users, imaging desktop, laptop and tablets. Extensive Active directory

And SCCM use, setting up, managing and configuring VOIP phones (Avaya) as well as PDA handhelds. Service Now ticketing

System, McAfee EPO, Outlook, Windows 7 and 10, RSA token management as well. User migrations from Windows 7 to

Windows 10, deploying to new and existing users, user data transfer as well as software installs.

Refresh Technician / Desktop Support Arizona Dept. of Transportation Phoenix, AZ (April -2016 –Aug- 2016)

Responsibilities include refreshing over 4000 ADOT users, in Phoenix as well as statewide locations. Transferring users data,

Settings and software to new Windows 7/10 Dell desktops, laptops and tablets. Users Outlook experience was also transferred;

Outlook 2010 /2013. The refresh also consisted of setting up users with dual monitors. Desktop support was also a part of the

Job; assisting users with software, hardware and printer issues.

Desktop Support Technician Best Western International Phoenix, AZ (Aug-2015 - April-2016)

Install, diagnose, repair, maintain and upgrade of all PC hardware/software and equipment to ensure optimal work performance. Responsible for imaging laptops, desktops as well as tablets. Provide desktop support for end-users. Troubleshoot issues in person, by telephone, remotely or via email in a timely and accurate fashion as well as reset user password, transfer data and add computers back to the domain utilizing Active Directory. Experience in troubleshooting and resolving MS Outlook issues. Pushed software to users via SCCM. Experience as well in ITSM ticketing system. Troubleshooting and configuring Avaya VoIP.

Desktop Support Technician Lockheed Martin Goodyear, AZ (Aug-2014 – Aug-2015)

Install, diagnose, repair, maintain and upgrade of all PC hardware/software and equipment to ensure optimal work performance. Responsible for imaging laptops and desktops. Provide desktop support for end-users. Troubleshoot issues in person, by telephone, remotely or via email n a timely and accurate fashion as well as reset user password, transfer data and add computers back to the domain utilizing Active Directory. Was single POC in enterprise desktop computing environment? Troubleshooting and configuring Avaya VoIP.

Technical Support Analyst Ricoh America Tempe, AZ (Jan-2014 – Aug-2014)

Imaging Dell systems for a large call center. Duties also included wiping systems, packing and shipping old leased systems. LANDesk, Lotus Notes where among some of the applications imaged. Microsoft Deployment Toolkit. Utilized Active Directory to move objects to correct containers in order to allow application to pre set Global Security Policies.

PC Technician Arrow Electronics Phoenix, AZ (Aug-2013 – Jan.2014)

Building Pc’s and servers from start to finish. Standing 10 hours a day building computers. Installing hardware and updating new builds.

PC Technician Guytech Phoenix, AZ (Jan-2009 - Current)

Troubleshoot and repair desktop and laptop computers, Windows as well as Mac. Some soldering work, minimal networking experience as well as educating end users on personal computer maintenance; hardware and software. More of an internship position. Apprenticeship. (THIS IS PART TIME ON CALL POSITION)

Customer Associate J-Curve Technologies Phoenix, AZ (Feb-2013 - Aug-2013)

My role as a Customer Associate was to assist customers in troubleshooting their technical issues with their streaming online video service, VUDU. Assisted in setting up DMZ’s, running TRACERT’S as well as setting up static IP addresses via email and telephone.

Education

Training To You Phoenix, AZ 2012-2013

Studied for Networking, Security as well as A+ certification. Received A+ Certification in February of 2013,

Scottsdale Community College Scottsdale, AZ 2011

Studied Computer Information Systems

Skills

Desktop / telecom / mobility skills and troubleshooting experience.

Windows and Mac troubleshooting experience

Systems deployment and system management knowledge. Microsoft SCCM preferred

Working knowledge of Active Directory, Group Policy, Domain Services such as print, DHCP, DNS, and network connectivity as well as VDI, Virtualization, VOIP and various ticketing systems.

Good verbal / written communication skills and strong interpersonal skills to interact productively with computer systems and end users as well as co-workers.

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