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Manager Project

Long Beach, California, United States
February 02, 2018

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Long Beach, CA *****562-***-**** • • DRIVEN IT LEADER

PMP-certified thought leader with proven success enhancing productivity/profitability with creative solutions to both unique and common business problems. Key skills include:

• Program / Portfolio Management • Strategic Planning & Budgeting

• Process Reengineering & Optimization • Turnaround Initiatives

• Wireless Networking (in/outdoor)

• Virtualization / SAN / Cloud

• Network & Systems Design

• Data Security, HIPAA, Safe Harbor

• Contract Negotiations • Vendor Management


Harbor Regional Center, Torrance, CA April 2015 – September 2017

(One of 21 Regional Centers in California serving persons with developmental disabilities, their families and the community.)

Director, Information Technology

Lead and managed a group of five IT professionals, responsible for IT contract negotiations, project management and delivery of departmental and cross-functional projects. Managed a budget of $1.5m. Staff member of the board of directors for the organization.

• Instituted threat mitigation systems from desktop to email to network edge. This included Sophos Anti- virus/ransomware (Intercept X), IPS/IDS, content filtering, site blocking, Mimecast multilevel email threat mitigation – including antiwhaling, anti-phishing, anti-malware, and archiving, VPN and other strategies. Re- instituted and updated patch management system and policies, implemented encrypted IT password repository database.

• Implemented HIPAA / HITECH policies, conducted several assessments and remediation projects.

• Saved organization $50,000 / year by negotiating new contracts with ISPs and implementing L2L VPN.

• Conducted upgrades to Exchange Server 2013 and Active Directory 2012R2, and Outlook employee photos.

• Implemented several projects to upgrade IT infrastructure including Barracuda Backup SAN & Cloud retention, VMware 6 on HP Servers and Nimble Storage SAN, IBM iSeries AS/400 Upgrade from an i520 to A41, disaster recovery with SunGard Availability Services, Meraki and SolarWinds, Dropbox and HIPAA compliant document sharing. Implemented Laserfiche Document management system.

• Implemented various improvements to conference room audio visual to enable staff greater flexibility in conducted both onsite and remote meetings.

• Led a project to implement three new modules of the case management system to automate and capture the intake process, special incident reporting, and client employment status.

• Created IT budget for the organization.

• Created Emergency Operations Plan for the organization as part of an Executive Committee, and implemented Everbridge reverse 911 system.

Motion Picture Association of America (MPAA), Sherman Oaks, CA July 2011 – March 2015

(The voice and advocate of the American motion picture, home video and television industries, domestically and internationally, through affiliates and subsidiaries.) Director, Information Technology

Lead and manage a group of three direct reports and a department of eight team members tasked with maintaining back office systems, security, and service desk operations for the organization, its subsidiaries, and affiliates. Key member of data security committee. Responsible for IT contract negotiations, project management and delivery of departmental projects.

David Bourdeau 562-***-**** (C) Page 2

• Led several projects to assess & remediate the organizations data security posture and then develop policies based on ISO 27001 and NIST 800 standards.

• Led several projects to implement data security systems including Cisco Sourcefire/Firesight, DOSarrest, and an encrypted password locker for IT systems passwords.

• Led several local and worldwide infrastructure projects that included virtualization, network hardware, Wi-Fi, VPN, SAN replacements, server hardware, VMware, Veaam Backup and recovery, Servers, Cisco Call Manager / Unity Voicemail upgrades and virtualized implementations with Cisco UCS, and several desktop refreshes.

• Led several worldwide network and ISP contract renegotiations and upgrades to provide more value, lower costs and higher speeds.

• Led several software application projects that included Exchange upgrades, and PIX production management system.

• Led several development projects with outside vendors and public relations staff to reface and re-platform the organization’s public facing websites with LAMP and WordPress architectures, developed secure website that collects PII, and managed development of a website that shows people where to watch legal content online


• Let projects to create DEV, TEST, and PROD environments for both Windows and Linux business critical systems.

• Led projects that stabilized aging VMware and Citrix 4.5 environments that provided a path to upgrade them to their latest versions (VMware 5.5 and Citrix 7.5)

• Implemented 3 site DR and offsite tape storage strategy with Veaam Backup and Recovery and VMware.

• Led several audio visual and web conferencing projects that improved video conferencing availability and communications worldwide for the organization and allowed for interoperability between existing video conferencing technologies with web conferencing technologies.

• Conducted several business process reengineering projects including: developing an IT change management and release process, Implementing ITIL based Microsoft Service Center manager for IT ticket tracking and employee onboarding, worldwide organizational conference room booking via Outlook/Exchange, vs through administrative assistants, MYOB Accounting vs. spreadsheets for Asia financial staff, developed internal IT SLA, standardized worldwide computer purchasing, and revamped IT purchasing process.

• Negotiated several contracts for IT services that either provided greater value or lower costs.

• Managed several interbuilding and office site moves that included desktop, network and server technology moves and or setups in the new office space either by MPAA or by contracted vendor to support the move. 120 Venture Construction (Placed at DIRECTV), El Segundo, CA March 2011 – July 2011

(The only Project Management Company in the US that provides Project Management services as its core competency.) Sr. IT Project Manager/Director

Led and managed DIRECTV capacity and infrastructure related information technology projects.

• Responsible for managing a business capacity upgrade for DIRECTV’s middleware and zero latency systems project.

• Led a portfolio of Oracle 10 to 11G database and application upgrade projects. Prospect Mortgage (Contractor), Sherman Oaks, CA July 2010 – March 2011

(3rd largest Mortgage provider in California, and the largest privately owned in the US) Sr. IT Project Manager

Directed IT infrastructure portfolio of projects in a matrix / vendor concentric environment. Plans, leads, and directs all projects that impact continued business operations and company growth. Develops and designs new projects to improve efficiency and business continuity. Responsible for IT change management utilizing ITIL based standards and practices.

• Turned around a crucial datacenter move project.

• Saved $120,000 over 5 years by instituting virtualization and disaster recover infrastructure.

• Turned around a telecommunications project to eliminate PRI lines at multiple small branch offices utilizing Verizon’s BEST SIP saving the organization in excess of $500,000 over the next 5 years.

• Created a process for replicating data over WAN to a NAS device in a remote office to decrease time to open large files.

• Led JD Edwards financial systems upgrade from OneWorld XE to OneWorld 9.0. David Bourdeau 562-***-**** (C) Page 3

• Led MS SQL 2005 to SQL 2008 upgrade for all enterprise database systems and reorganized SAN partitioning to increase SQL database performance

• Led major SAN infrastructure upgrade and migration PORTS AMERICA, San Pedro, CA August 2007 – March 2010

(A $11 Billion manager of terminal operations)

Director, Service Delivery / Project Manager

Led IT systems support with staff of 30 individuals and five direct reporting managers. Charged with ensuring ‘best customer experience’ in technical support. Plan, lead, and direct all projects that impact business operations. Design projects to improve efficiency and business continuity. Took over and turned around multiple stalled or under-performing projects. Directed support for seven separate call centers. Turnaround Projects:

• Streamlined internal and outsourced field engineering staff to maximize productivity of Field Services Department. Shifted responsibilities to match designated roles.

• Turned around stalled TSA projects by rebuilding relationships with clients, completing punch list items, and resolving system performance issues.

Special Achievements:

• Saved hundreds of thousands of dollars by negotiating payment and pricing reductions, and by mediating and resolving pre-existing issues pertaining to projects.

• Dramatically improved relationships between IT organization and site management.

• Designed and implementing wireless systems retooling project to provide increased wireless coverage for business- critical remote data terminals.


DeVry University, Long Beach, CA, BS, Business Administration / Business Information Systems, GPA – 3.975, graduated Suma Cum Laude.


PMI Project Management Professional (PMP), Microsoft Certified Systems Engineer (MCSE), ITIL Foundations Certified, CISSP – Coursework towards certification TECHNICAL SKILLS

Platforms: Windows, Windows 2008/2008R2/2012/2016 Server, Windows Remote Desktop Server, AIX, AS/400, JunOS, Cisco IOS, Catalyst OS, CentOS (Linux), Redhat. Hardware: Servers, PCs, laptops, peripherals, switches, routers, SAN, tape libraries, RTLS, UPS systems, OCR applications, antenna arrays, rack systems, fiber optics, phone & PBX systems, CAT 5/5e/6, video camera systems, A/C systems, crane computer systems, Access Points, GE PLC integration, ABB PLC integration, BridgeWave, Redline, Verint, Proxim Wireless, OCR Systems, Meraki, Fatpipe, Barracuda Backup, Barracuda Load Balancer, Citrix Load Balancer, Ubiquiti, and more.

Applications: MS Office, Access, Project, Visio, Acrobat, anti-virus systems, Ghost, Arcserve IT Server, Backup Exec, ActiveXperts, HostMonitor, SNMP monitoring, MIB, SharePoint, Vantage Dashboard, NAVIS SPARCS, Petorvend Phoenix, Cummins diesel diagnostics, Oracle Financials, QuickBooks Pro, SolarWinds Orion, SQL 2005/2008/R2/2012/2016 server, Microsoft System Center, System Center Service Manager, Orchestrator, Postgres SQL, MySQL, PHP, Apache, LAMP archicture, WordPress, MYOB, Great Plains, NetOxygen (WiPro), Spoolflex, MessageFlex, SAS Visual Analytics, and Laserfiche,. David Bourdeau 562-***-**** (C) Page 4

Security: Sophos Antivirus / Intercept X (anti-ransomware), Sophos Firewalls and IPS, Cisco IPS, Cisco Sourcefire / Firesight, Mobile Device Management, Mimecast.

Programming: Access/SQL programming.

Virtualization: Microsoft Hyper-V, VMWare vSphere, Parallels, Citrix, VMware View. Cloud: Drobox, Office 365, OneDrive, Box .

SAN Hardware: Pillar Data Systems, Dell/EMC, Compellent, HP, Left-Hand, Synology, Nimble, Pure Storage. Voice Systems: Cisco Call Manager (with call center features), Cisco Unity, Cisco IPCC, ROLM Phone PBX (with ACD),, Avaya, Polycom, Cloud based phone systems, LifeSize. Networking: LAN/WAN/WLAN, VPN, MPLS, Wireless network systems design and implementation, Wireless network troubleshooting and repair, network protocols and infrastructures. Regulations: Familiarity with Sarbanes Oxley (as it pertains to IT), PCI, HIPAA

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