Inside Sales
Resume:
RICK MARTINEZ
PROFESSIONAL EXPERIENCE:
Specialties – Sales Management
Call Center Sales and Service Management
Workforce Management Software, Sales Force.com expert PowerCerv, IVR, ACD, CRM, AVAYA & NICE call recording technologies EMPLOYMENT HISTORY:
Millennium Dental Technology, Director of Sales – July 2017 to current As Director of Sales, I improved our B2B capital equipment sales by 30% in Q3/Q4 2017. Launched new initiatives with Field Sales Representatives (FSR) and Inside sales reps. I formed the company’s first “Core Sales Training” program based on product education, established “SMART” Inside Sales KPI’s and successfully built a team of Outside Sales reps working cooperatively with Inside Sales. I developed sales reporting and coaching tools and built a customer focused, cooperative, inclusive, and goal oriented sales culture.
VITA North America, Director of Sales and Customer Service 2015 – June 2017 As Director of Inside Sales with VITA, I hired, trained, and provided performance reviews for my team of 10 sales representatives. I established sales territories and sales goals, sales KPI’s and provided territory structure/reporting to VITA leadership. In addition, I created and managed variable compensation statement (Spiff) providing motivation and encouraging teamwork.
Philips HealthTech, Sr. North American Sales Manager 2010- 2015 In Oct of 2010, Discus Holding was sold and acquired by Royal Philips electronics. I was promoted to Sr. Manager and offered an opportunity to build a new sales center in Stamford Connecticut at Philips consumer Lifestyle headquarters. During this time, I have greatly increased my experience in all aspects of business, from planning to building infrastructure. As of 2015, I have successfully built and managed a world class call center supporting 60+ Philips Inside Sales employees. We currently process on average 480 thousand Dental Professional calls a year worth (2014 results) USD $100.4M in sales revenue.
Discus Dental, Sales and Customer Care Manager 2005- 2010 During my tenure with Discus Dental I have enriched my experience in call center technologies, driving sales growth, and market penetration. Responsible for achieving sales targets in addition to improving customer intimacy. Extensive experience organizing groups, setting sales targets, designing compensation packages, developing sales contest and motivating teams. My experience includes working closely with other groups such as International Sales Managers, Marketing, Finance, R&D and manufacturing.
GC Services, Government Marketing Account Manager, 2000-2005 Responsible for developing and maintaining excellent client satisfaction within established budgetary boundaries as defined by contractual obligations. Work with Call Center Operations, Accounting, and IT, as needed. Facilitate maximum placement productivity, monitor volume, timing and accurate handling of new accounts. Responsible for 31 court locations participating in the court collection program. Reporting to court Executives and Managers for planning and development. Management of call center reports to client such as performance analysis reports, invoice reports, acknowledgment reports and monthly status reports.
University of Sacramento
Degree BS
Field Of Study, Criminal Justice
Dates attended 1999 – 2004
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