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Charlotte, NC, 28215
... EDUCATION New Horizon Computer Learning Center – Tucker, Ga – 06/2000 CompTIA A+ Network + PeopleCert – Online – 01/2022 ITIL 4 Foundation certification
- May 06
Charlotte, NC
... Currently working toward ITIL, A+, Network+, and Security+. Skills Remote Desktop Utility Active Directory Ticketing System Call Center Triage Hardware Maintenance iCloud, Virtual Migrations TCP/IP, LAN, WAN, VLAN, VPN, VOIP Operating Systems ...
- May 04
Indian Trail, NC
... Certifications SAFe Agilist Certification in May 2015 ITIL v3 Foundation Level Certification in Nov 2014 Employment History ●Worked as Tech Lead with Infosys from Dec 2015 to April 2016. ●Worked as Team Lead (Role – Scrum Master) with Accenture ...
- May 01
Monroe, NC
... I have also received my ITIL 3 foundations certification. WORK EXPERIENCE Founders Federal Credit Union 2022 - 2023 Senior Business Continuity Coordinator This position became available when the responsibility for business continuity transitioned ...
- Apr 26
Charlotte, NC
... Direct code modification contributions and ITIL implementation improved overall Help Desk Tier 1 through 3 incident resolution capability by over 50% percent. As a result, implemented ITIL processes and new code modified scripts throughout the ...
- Apr 22
Waxhaw, NC
... AZ CERTIFICATIONS AWARDS Lean Six Sigma Blackbelt ● Certified Scrum Master Certified Scrum Master ● Microsoft Office and Microsoft Project Certified ITIL Certified ● Certified Internal Quality Auditor COMMUNITY Car Ministry, Indian Trail, N.C.
- Apr 11
Fort Mill, SC
... managed projects within a changing environment, delivering objectives and deliverables to time, specification, budget and to the mutual satisfaction of all parties involved Introduced ITIL and Prince 2 Frameworks to Service and Project Management. ...
- Apr 06
Charlotte, NC
... Hands on experience ServiceNow to End-to-End Development and Customization - Incident/Problem, Knowledge, Change management, CMDB, Asset Management, Product/Software Catalog- per ITIL processes and policies. Have good knowledge on System UI, System ...
- Apr 04
Charlotte, NC
... April 2016 Cincinnati, OH Scaled Agile Framework, Certified SAfe Agile Coach & Program Consultant (SPC5) 2016 Scaled Agile Framework, Certified SAfe Agilist (SA) 2015 Scrum.Org, Professional Scrum Master, PSM 2015 Axelos, ITIL®V3 Certificate in I.T. ...
- Mar 29
Huntersville, NC
... Managed Production support environments with 24x7 supports across the globe and manage all the ITIL processes, incident mgmt., problem mgmt., service request, Continual Service improvement and governance, along with monitoring and reporting. In ...
- Mar 20