Nagoor Yusuff

linkedin.com/in/nagoor-yusuff-*a**a61

E-mail: ad4g1g@r.postjobfree.com

Cell#:704-***-****

Work Authorization: US Citizen

SUMMARY:

More than 23+ years of progressive experience in Application Development, Maintenance and Production Support

15+ years industry experience with a combination of technical, product and business roles

Ability to develop a thorough understanding of the customer needs, and guide the value stream that transforms the customer needs into software ready to be used by the customer

Demonstrated ability to influence, prepare and consume business process, information, and technical architecture briefs and prepare an agile sprint release plan to design, build, deploy, operate, and consume enterprise services.

Work cross-discipline to ensure the value of the work the Scrum team(s) delivery by providing clear priority of work items to best achieve goals and missions

Comfortable working with executive management across all levels and businesses, as well as articulating services strategy, technical plans, investments, and risk

Strong communication and negotiation skills for both non-technical & technical audiences is required

Extensive experience in planning and managing enterprise strategic IT projects through all phases.

Managed Production support environments with 24x7 supports across the globe and manage all the ITIL processes, incident mgmt., problem mgmt., service request, Continual Service improvement and governance, along with monitoring and reporting.

In-depth knowledge and experience in project scope/cost/change and risk management. Well-versed in PMO function & Process Improvement initiatives.

Experienced in IT project budget planning, outsourcing strategies and contract management.

Designation

Senior Scrum Master

Senior Manager

Company

Lowes Inc

Cognizant Technology services

Duration

06/2022 to Till date

05/2018 – 05/2022

Consultant

Tata Consultancy Services

05/2014 – 05/2018

Manager-Projects

Cognizant Technology Solutions.

05/2005 – 05/2014

Senior Application Developer

iNautix Technologies

04/2004 - 05/2005

Software Engineer

Deustsche Bank Software Limited

12/2003 – 04/2004

Senior Software Engineer

Scandent Network

07/2002 – 11/2003

Analyst Programmer

DSQ Software

05/2000 – 06/2002

Skills

Domain: Retail, Banking, Insurance, Travel and Logistics

Technology/Tools:

Languages – dot.net full stack C/C++, Visual Basic. Unix Shell Scripts

Databases – Sybase, Informix

Operating systems – Windows, Unix

Tools - Remedy, ServiceNow

Cloud: Azure

Functional:

Project/Program Management

Global Delivery Management, Vendor & contract management, Risk Management, Strategic Planning & Organizational Mgmt.

S/W development life cycle methodologies: Waterfall & Agile (knowledge)/SCRUM

Requirements definition, functional specifications and gap analysis.

Implementing projects, end-to-end testing and user acceptance testing.

SLA and OLA Management

Certifications: PMP, ITIL Expert, CSM and Safe5.0 PO/PM, Six Sigma Black Belt

Professional Experience

Lowes Inc – DACI, Mooresville, NC 06/2022 to Till Date

Environment: Hadoop, Power BI

Role: Senior Scrum Master

Ensuring the team lives by the values and practices of Scrum

Coaching the team

Facilitating Sprint Ceremonies

Helping the Product Owner get the backlog in good shape for the next Sprint

Facilitate the removal of impediments

Protect the team from over-committing

Protect the team from complacency

Lead the teams efforts towards continuous improvement

Facilitate developer accountability for readiness of user stories

Facilitate and run sprint ceremonies

Maintain team focus throughout sprints on priorities and business value

Manage all Scrum boards (physical or virtual)

Manage sprint backlog items and tasks

Remove obstacles for developers and testers

Use key Scrum metrics (burndown, velocity) to help deliver committed work

Empower the team to make system and process improvements captured in sprint retrospective meetings

Build the team’s Agile knowledge and skills

Foster a culture of continuous delivery

Guiding the team to self-organization, continuous improvement and cross-functionality

Guiding and facilitating Scrum events as needed.

Enacting change and bringing about improvements through coaching, leading by example and teaching.

Removing impediments and coaching the team to remove them; coaching the team in modern development practices

Coaching the product owner in understanding and practicing agility; facilitating product backlog refinement as needed

Monitoring and communicating team’s commitment health to stakeholders.

Monitoring and communicating cross team dependencies to stakeholders

Leading and coaching the organization in its Scrum adoption

Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc

Experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games

Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach(example: Burndown techniques, Retrospective formats, handling bugs,etc)

Walmart Stores Inc – Replenishment, Bentonville, AR 01/2019 to 05/2022 Date

Environment: Mainframe, Java and Azure

Role: Senior Engineering Manager

Work with product management to create and maintain solution roadmap.

Assist team members, scrum development team, and enterprise architecture in developing solution delivery

Be the strong liaison between Product Management and development to ensure a transparent and productive workflow environment.

Work with teams to continuously improve product ownership and other agile processes

Perform risk management to minimize project risks

Provide sprint goal and tactical objectives to scrum team, and provide quick JIT decisions to system level questions and defect triage

Work with program management to track schedule against the roadmap, and escalate risks and issues

Hold planning meetings for the team and split the effort into effectively measured pieces of work

Foster adoption of new infrastructure support/systems developed by the team

Formulate hypotheses and define how the team will test these

Own, prioritize and communicate the short, medium and long term release plan of the team

Work closely and build relationships with other product owners to understand where the product is going so that the team architecture and design aligns with company objectives

Creation of high quality user stories and clear distinct tasks together with the team

Represent the team (together with the engineers) as an advocate and a collector of feedback

Managing Customer Communication/Engagement/Planning Project Status reports /Metrics Detailed Schedule /work allocation and tracking Resource Management

Guiding the team to continuous milestone based delivery. Plan resources Finance Planning and management Issues/Risk/Change management Escalation Management Scope Management

RCI App development - RCI, Carmel, IN 05/2018 to 12/2018

Environment: Java/J2EE, spring, Struts, MVC

Role: Agile Transformation Lead

Ensured resources are aligned towards the transition timeline, RCI Goal, process and methodologies to run post the transition

Executed the transition with effectiveness along with the RCI and ensured activities are on track without any issue

Worked closely with the customer on weekly status for transition and reporting to ensure no delivery, resource or transition issues

Created and reported Weekly, Monthly and daily transition status report

Issue and risk tracking for all the transition waves for closure for any transition related work

Continuously update the transition plan for each wave based on the outcome of the transition activities

Publish Weekly, Monthly, Quarterly, Yearly reports to Directors and above

Consistent & accurate reporting to resulting in the early resolution of transition issues/risks.

Collaborate with senior management, functional managers and project manages to plan business and technology initiatives and budgets. Use formal and informal networks to accomplish program objectives.

Nisource Inc – Application Support, Columbus, OH 10/2017 to 05/2018

Environment: Java, dot, net, Oracle, ServiceNow

Role: Delivery Manager

KPI & Metrics management (Delivering service that meets SLAs and achieves high level of customer satisfaction)

Collaborate across the Enterprise (Cross functional seamless execution) and (Developing strong relationships with customers and internal teams)

Focus for SLA management and customer satisfaction across the customer base. Ensure systems and structure for SLAs and client satisfaction are in place and effectively used

Technical expertise (if Needed) problem analysis, and process evaluation, while maintaining focus on operational empathy

Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value

Ensure and monitor processes are in place to pro-actively protect consistent service quality through management of change control and acceptance into service delivery

Ensure resources, capabilities and capacity to meet both existing and new business demands

Provide expert problem management support to difficult, high profile customer issues and ensure a corrective action plan is followed

Oversee the integration of all service delivery and constantly improve the quality and inter-working of delivery service for clients

Ensures tools and technological platforms are in place to support customer environment

Strong client focus with ability to interface at all levels typically at senior manager/director level

Demonstrated breadth and depth of operational service delivery management expertise

Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements

Significant experience of leading and managing teams (matrix management) within an operational service delivery or managed services environment

Understanding of various businesses and market sectors using that knowledge to meet, evolve and increase customer requirements

Adhered to the support processes, tools and SLA driven approach, continuous improvements of these processes

Resulted in optimal operational efficiency of the various teams.

Publish Weekly, Monthly, Quaterly, Yearly reports to Directors and above

Participated to identify any process gap in the incident & problem management support service areas.

Consistent & accurate reporting resulting in the early resolution of support issues/risks.

Nike Inc - Nike Next Gen Platform, Hillsboro,OR 03/2017 – 09/2017

Environment: Teradata, Informatica, AWS, Airflow, Jenkins, GITHUB,S3, Python, Snowflake

Role: Scrum Master / Program Manager

Responsibilities:

Scrum Master for Next Gen Platform focused on Data Migration and UI development for the NextGen Web applications

Executing the analysis and Development scrum team.Spring Planning, Scrum Meeting, Sprint Retrospection

Ensuring the team lives by the values and practices of Scrum.Facilitating Sprint Ceremonies

Helping the Product Owner get the backlog in good shape for the next Sprint

Facilitate the removal of impediments.Protect the team from over-committing and complacency

Use key Scrum metrics (burn down, velocity) to help deliver committed work

Empower the team to make system and process improvements captured in sprint retrospective meetings

Build the team’s Agile knowledge and skills.Foster a culture of continuous delivery

Enacting change and bringing about improvements through coaching, leading by example and teaching.

Removing impediments and coaching the team to remove them; coaching the team in modern development practices

Coaching the product owner in understanding and practicing agility; facilitating product backlog refinement as needed

Monitoring and communicating team’s commitment health to stakeholders.

Monitoring and communicating cross team dependencies to stakeholders

Leading and coaching the organization in its Scrum adoption

Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD

Experienced with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games

Experienced in applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach(example: Burn down techniques, Retrospective formats, handling bugs)

Walmart Stores Inc, Data Integration/Data Analytics –Hadoop Integration Bentonville, AR 09/2015 – 02/2017

Environment: Hadoop/Unix/Mainframe/Terradata

Role: Scrum Master/ Program Manager

Responsibilities:

Scrum master for Hadoop Integration projects, for sprint & Kanban

Spring Planning, Scrum Meeting, Sprint Retrospection. Ensuring the team lives by the values and practices of Scrum

Facilitating Sprint Ceremonies. Helping the Product Owner get the backlog in good shape for the next Sprint

Facilitate the removal of impediments. Protect the team from over-committing and complacency

Use key Scrum metrics (burndown, velocity) to help deliver committed work

Empower the team to make system and process improvements captured in sprint retrospective meetings

Build the team’s Agile knowledge and skills. Foster a culture of continuous delivery

Enacting change and bringing about improvements through coaching, leading by example and teaching.

Removing impediments and coaching the team to remove them; coaching the team in modern development practices

Coaching the product owner in understanding and practicing agility; facilitating product backlog refinement as needed

Monitoring and communicating team’s commitment health to stakeholders.

Monitoring and communicating cross team dependencies to stakeholders

Leading and coaching the organization in its Scrum adoption. Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc

Experienced in applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach(example: Burndown techniques, Retrospective formats, handling bugs,etc)

EDI & OSCAR Systems- NYKGroup Secaucus, NJ 05/2014 – 08/2015

Environment: UNIX,Java,MQ,ETL,EDI

Role: Service Delivery Manager

Responsibilities:

Implement and manage multiple projects integrated as a whole. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solutions on time and within budget/quality

Collaborate with senior management, functional managers and project manages to plan business and technology initiatives and budgets. Use formal and informal networks to accomplish program objectives. Identify and resolve project issues and manage project risk.

Managing a team of 6 at onsite and 15 at offshore. .Responsible for project execution, status tracking, issues tracking, changes tracking, risk tracking, SLA adherence & Compliance, SLA reporting to the customer.

Responsible for project communication (to project team, customer and supporting groups) and knowledge management.

Responsible for performance measurement and corrective actions for deviations. Resolve conflicts and issues not resolvable at lower levels

Travelers Insurance Inc, SCBP, Hunt Valley MD 12/2013 – 05/2014

Environment: UNIX, Shell Scripting, Java, J2ee, Jrules, Datapower

Role: Service Delivery Manager

Responsibilities:

Implement and manage multiple projects integrated as a whole. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solutions on time and within budget/quality

Collaborate with senior management, functional managers and project manages to plan business and technology initiatives and budgets. Use formal and informal networks to accomplish program objectives. Identify and resolve project issues and manage project risk.

Stakeholder engagement and management

Managed a team of 6 at onsite and 21 at offshore

Responsible for project execution, status tracking, issues tracking, changes tracking, risk tracking, monitoring, and reporting to customer.

Responsible for project communication (to project team, customer and supporting groups) and knowledge management.

Responsible for performance measurement and corrective actions for deviations. Resolve conflicts and issues not resolvable at lower levels

Lowes Companies, Inc, Stores Systems, Mooresville,NC 02/2012 – 11/2013

Environment: AIX, UNIX, Shell Scripting, C, UDB

Role: Service Delivery Manager

Responsibilities:

Responsible for complete support (24x7) and >99% availability of the Lowes Stores Systems.

Led a team of 35+ members, with 6 onsite direct reports to manage Stores Front and Stores Back office.

Adhere to the support processes, tools and SLA driven approach, continuous improvements of these processes resulted in optimal operational efficiency of the various teams.

Participated to identify any process gap in the incident & problem management; support service areas.

Consistent & accurate reporting resulting in the early resolution of support issues/risks.

Risk management and reporting

Implement and manage multiple projects integrated as a whole. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solutions on time and within budget/quality

Collaborate with senior management, functional managers and project manages to plan business and technology initiatives and budgets. Use formal and informal networks to accomplish program objectives. Identify and resolve

Project issues and manage project risk.

Stakeholder engagement and management

Weekly, Monthly, Quarterly, Yearly reports to Directors and above

Prior experience is available upon request

Contact this candidate