513-***-**** RYAN BURS ad4nt0@r.postjobfree.com

*** ******* **., *********, ** 28216

PROVEN AGILE COACH & TRANSFORMATION LEADER WITH EXPERIENCE LEADING AND SUCCESSFULLY IMPLEMENTING TIME-SENSITIVE INITIATIVES WITHIN HIGHLY COMPETITIVE INDUSTRIES. LED, TRAINED AND CERTIFIED OVER 950+ TEAM MEMBERS IN AGILE. A FORMER BUSINESS OWNER WITH EXPERIENCE MANAGING LARGE PROJECTS FOR FORTUNE 500 CLIENTS LEADING BOTH ONSHORE AND OFFSHORE TEAMS. EXCEPTIONAL COMMUNICATOR WITH THE ABILITY TO WORK ACROSS MULTIPLE LINES OF BUSINESS ENSURING EACH TRANSFORMATION IS COMPLETED ON TIME AND EXCEEDS THE CLIENT’S EXPECTATIONS. PASSIONATE FOR MANAGING BUSINESS THROUGH ENGAGED LEADERSHIP AND DYNAMIC RELATIONSHIPS WITH EXTENSIVE KNOWLEDGE WORKING WITHIN MULTIPLE METHODOLOGIES.

EDUCATION & PROFESSIONAL ASSOCIATIONS/AWARDS

Marietta College, BA Business Management & Leadership Studies 2005 Marietta, OH

Xavier University, Project Management Certification Program, PMI Certified (CPM) April 2016 Cincinnati, OH

Scaled Agile Framework, Certified SAfe Agile Coach & Program Consultant (SPC5) 2016 Scaled Agile Framework, Certified SAfe Agilist (SA) 2015 Scrum.Org, Professional Scrum Master, PSM 2015

Axelos, ITIL®V3 Certificate in I.T. Service Management 2015 Capgemini Southwest Ohio SAfe & Agile Champion 2017 Capgemini 2017 Agile Trainer of the Year 2017

Capgemini Southwest Ohio HiPo Recipient 2016

Capgemini National Agile Leadership Team 2017

Young Black Leaders of America: Community Service Award 2009 United Way Volunteer 2012-2015

Give Back Cincinnati Volunteer 2008-2010

South Central Ohio Minority Business Council 2010-2014 WORK EXPERIENCE

Wesco Distribution – Ecommerce Agile Coach Nov 2021 - Present WESCO International, Inc. is a publicly traded Fortune 500 holding company for WESCO Distribution, a multinational electrical distribution and services company based in Pittsburgh, Pennsylvania. WESCO Distribution has over 18,000 employees with an annual revenue of 17 billion US dollars.

− Collaborated with executive leadership across E-commerce/portfolio level providing guidance and support in implementing a successful agile transformation

− Aligned new teams to develop and maintain a new e-commerce website with a yearly revenue goal of 2 billion US dollars.

− Supported onboarding of new team members/contractors in the Agile process while organizational growth exceeded 300%

− Hosted training sessions for the Program and teams on Estimation, PO/PM Roles and Responsibilities, Scrum Master training, Shared services, JIRA, Data Quality Metrics, Predictive metrics, and agile best practices

− Stood up both Scrum and Kanban teams

Wells Fargo & Co – Enterprise Agile Coach Feb 2020 – Nov 2021 Wells Fargo & Company is an American multinational financial services company headquartered in San Francisco, California, with managerial offices throughout the United States and overseas. It is the world's fourth-largest bank by market capitalization and the fourth-largest bank in the US by total assets with operations in 35 countries with over 70 million customers globally.

− Agile Coach supporting Payment, Virtual Solutions & Innovation

− Developed a new process and training program (WF Agile Access) for onboarding new agile teams in both Kanban & Scrum frameworks

− Onboard and trained over 200+ team members and stakeholders through the Wells Fargo Agile Access Program

− Agile coach over the Managed Voice Experience workstream; coaching and guiding the IVR teams

− Agile coach over Digital Platform teams such as Zelle Payment solutions and Robotics Process Automation Bank of America – Enterprise Agile Coach Sept 2018 – Feb 2020 The Bank of America Corporation (abbreviated as BofA) is an American multinational investment bank and financial services company based in Charlotte, North Carolina. It is the second-largest banking institution in the United States, and part of the Big Four. BofA services approximately 10.73% of all American bank deposits with an annual revenue of US$91.24 billion.

− Agile Coach supporting all of Enterprise Payment Technology & Merchant Services; 400+ team members.

− Implemented team, program, and enterprise metrics increasing overall delivery by 30%

− Successfully managed onboarding of team members in the Agile process while organizational growth exceeded 261%

− Led the enterprise migration of Payment technology from Rally to Jira. Managing all aspects from tool hierarchy to access management

− Worked with senior leadership across the organization to provide guidance and support in implementing a successful agile transformation

− Coached agile team members, Release Train Engineers, and senior management across the country and offshore to drive alignment and delivery

− Provided training to team members in SAFe Scrum, Kanban, XP and best practices for development and collaborative testing

− Developed a Program level Intake program where leaders estimated and prioritized Epics and Capabilities while working collaboratively with the line of business.

GE Aviation & Aeronautics – U.S. Scrum & Agile Coach June 2018 – Sept 2018 GE Aviation, a subsidiary of General Electric, is headquartered in Evendale, Ohio, outside Cincinnati. GE Aviation is among the top aircraft engine suppliers; offering engines for the majority of commercial aircraft. GE Aviation’s annual revenue is 27.4 billion and is part of the General Electric conglomerate, which is one of the world's largest corporations; ranked 18th on the Fortune 500.

− Agile Coach over the Digital Thread Engineering category of Products.

− Led and Coached scrum teams in Poland, Turkey, and India to drive alignment across the family category

− Conduct meetings to ensure the proper vision is communicated between teams and product management

− Driving cross-team collaboratives to ensure dependencies are effectively communicated across the train

− Coordinating PI Planning, Scrum of Scrums, PO Syncs, Troika, and all Program level events with both onshore and offshore team members and stakeholders

− Ensuring proper understanding and execution of scrum events such as Daily Stand Up, Sprint Planning, Retrospectives, and Backlog refinement sessions.

− Effectively educating teams, Agile leaders, and managers on reporting, Program backlog prioritization, and metrics

− Facilitate meetings with upper management and executives to develop concise Epics, Capabilities and Features to be communicated to the Train

Capgemini – Agile Coach April 2016 – June 2018

Sogeti is a wholly-owned subsidiary of Capgemini Group (Forbes Global 1000) with €1.7 billion in revenue. The Sogeti Group is an information technology consulting company specializing in local professional services, with headquarters in Paris. The Sogeti Group employs around 20,000 people at around 300 branches in 15 countries.

− Sr. Consultant/Agile Coach on the Applications & New Technologies Team- ANT Team.

− Managed large-scale/scoped projects from concept through closure ensuring major project activities, milestones and deliverables are planned and tracked and progress is accurately reported.

− Assist in the development of all Program/Project requirements (functional and non-functional) for customers

− Ensured the implementation of strategies and initiatives to effectively meet or exceed business requirements and customer expectations.

− Acted as a liaison between the business customer and Project team(s) by building cooperative, constructive, and effective relationships.

− Managed Project Plans to ensure that deliverables are on track by providing guidance to team members around assignments, tasks, priorities, and timeframes.

− Prepared project status reports and provided regular status updates to Program Managers, clients, and stakeholders.

− Accountable for the successful delivery of assigned projects following established PMO and quality standards/guidelines and provided a single point of contact for those projects.

− Reviewed and ensured that all assigned projects are delivered within the defined scope, quality, time and cost requirements.

− Modeled, coached and led the adopted project management methodology KAR Auction Services – Carmel, IN – Agile Coach & Release Train Engineer 2017-June 2018 KAR Auction Services headquartered in Carmel, IN is a Fortune 1000 company and has approximately 17,600 employees across the United States, Canada, Mexico and the United Kingdom. It operates in three segments: ADESA Auctions, IAA, and AFC.

− The Release Train Engineer (RTE) is a servant leader and coach for the Agile Release Train (ART). As a leader my primary responsibilities were to facilitate the ART events and processes and assist the teams in delivering value.

− Managed development teams consisting of both on and offshore teams driving a strategic digital transformation roadmap

− Communicated with stakeholders, escalated impediments, managed risk, ensured value delivery, and helped drive relentless improvement.

− Worked with Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment

− Improved the flow of value through value streams using the Continuous Delivery Pipeline and DevOps

− Participated in the Lean-Agile transformation, coaching leaders, teams, and Scrum Masters in the new processes and mindsets.

− Managed and optimized the flow of value through the ART and Solution Train using various tools

− Facilitated System Demos and Solution Demos Drive relentless improvement via Inspect and Adapt workshops; assess the agility level of the ART and Solution Train and help them improve

− Facilitated PI Planning event & readiness by fostering the preparation of Vision and Backlogs, and through Pre- and Post-PI Planning meetings

− Facilitated periodic synchronization meetings, including the ART sync at the Program Level and the value stream sync for Solution Trains

− Assisted with economic decision-making by facilitating feature and capability estimation by teams and the roll-up to Epics, where necessary

− Helped drive the Lean User Experience (UX) innovation cycle Report status to all levels of the organization and support related activities

The Kroger Co – Cincinnati, OH – Agile Coach 2017-2018 Kroger is the United States' largest supermarket chain by revenue ($115.34 billion for fiscal year 2016), the second-largest general retailer and ranked the 17th largest company in the United States. Kroger is also the third-largest retailer in the world and the third largest private employer in the United States.

− Provided training and Safe agile coaching to all new Sogeti teams on the Merchandising and Customer Experience Platforms

− Trained and Certified 125+ Consultants as Safe Practitioners, Safe Agilist, Product Owners, Scrum Masters & Product Managers.

− Led two Agile teams developing a new solution for the Loyalty Points and Messaging Programs

− Facilitated sessions to design and develop an API to process and redeem points from POS

− Led both an Onshore and Offshore team to drive business objectives

− Coordinated Agile ceremonies and events to ensure collaboration between the project teams

− Prepared and demonstrated relevant metrics and working software every two weeks to the appropriate stakeholders. PNC Bank – Miamisburg, OH – Project Manager 2016-2017 Top 10 National Bank with assets of approximately $366 billion, as well as deposits of approximately $249 billion.

− Led teams within the Mortgage Home Lending Transformation project specific to Default and Charge Off accounts.

− Facilitated JAD (Planning) sessions to design a new workflow solution to process mortgage accounts – future state

− Led technical teams during development on the migration and reconciliation of existing and new accounts to the new platform

− Managed both IT and Business teams to create pertinent solutions

− Acted as a liaison between Mortgage/Consumer business owners and project teams by building cooperative, constructive, and effective relationships.

− Prepared and presented project status reports and provided regular status updates to management, and stakeholders.

− Modeled, coached and led the adopted project management methodology Worldpay 2015-2016

Leading EFT Processor with over 25.1B transactions and approx.900B in volume annually. Fortune 1000 company and named to Top 20 Fastest growing Software Companies by Silicon Valley Review Loveland, OH Project Manager/ Implementation Consultant

− Led key projects for national and regional financial institutions resulting in successful end to end implementation.

− Specialized in EMV, digital wallets and financial management applications such as ApplePay and MobiMoney.

− Managed several successful new client implementations simultaneously by directing teams across multiple lines of business

− Led business and IT teams to gain consensus on each project phase and ensured critical path was followed

− Maintained and managed project plans, schedules and budgets to ensure all projects remained within agreed upon scope

− Performed on-site implementation support and oversight including activation of hardware devices.

− Developed project schedules, target dates, and timelines associated with all implementation activities for customers

− Facilitates project team meetings, managed agendas, and prepared meeting recaps to achieve project goals in a timely manner

− Performed post-conversion analysis, problem determination and resolution, and delivered customer support and consulting

− Conducted gap analysis with products and services offered by customers and referred sales opportunities to LOB partners

− Consulted with clients to ensure they had necessary knowledge to manage and grow their business with Vantiv Fifth Third Bancorp 2013-2015

$7.2 Billion Fortune 500 Company

Cincinnati, OH

Retail Manager – Employee Banking Specialist

− Ranked in the top 5% of Bankers at Fifth Third

− Consistently maintained 150% to quarterly goal and finished 2013 at 206%

− Administered a full range of banking products and services to existing and prospective clients.

− Proficient in credit cards, mortgages, deposit accounts, flexlines, refinances, secured & unsecured loans, underwriting trained

− Provided and maintained accounts, loans and line of credit to both individual consumers and business clients

− Networked to build and maintain new and existing business using a consultative sales approach

− Created solutions to meet and exceed customers’ needs using critical thinking and problem solving skills

− Worked across multiple lines of business and with partners to uncover needs and create efficient solutions for clients Aegis Armor, LLC 2009-2013

Led daily operations of a document destruction company which grew into one of the largest in the Cincinnati/Dayton area. Owner/CEO

− Purchased majority interest in a distressed business from founder and increased sales by 50% within first year; 24% thereafter resulting in positive acquisition in April 2013.

− Implemented a sales and marketing strategy that substantially increased book of business with significant cross-selling

− Cultivated strong regional and national clients including several Fortune 500 companies (Xerox, Plante Moran, Northwestern Mutual)

− Preserved a 97% client retention rate; developed investors with contract negotiations; improved business practices

− Traveled weekly to meet with CEO/CFO/COO/VPs/GMs to assess customer needs, fulfill RFPs and acquire new business

− Managed and gave final approval for scheduled routes, team training and education for all employees The Weissman Group 2001-2015

Specialized human resource consulting firm that develops strategic plans, resolve issues and facilitate change in order to build a firm foundation within an organization for improvement and future crisis prevention. Dayton, OH HR Project Consultant

− Conducted, documented and scored interviews with candidates applying for positions in start-up distribution centers/plants.

− Project consultant for mergers and acquisitions for Fortune 500 companies such as DuroBag and Future Foam.

− Reviewed, analyzed, and scored candidates’ resumes and pre-employment surveys

− Analyzed all data and scored candidates against profiles and job requirements to determine fit for positions in the operation

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