Active Directory Systems Admin
Resume:
Todd A. Green
Charlotte, NC 28215
*********@*******.***
SKILLS:
Operating Systems and Software:
Windows 7/10/11, Microsoft Office 2010- O365, Internet Explorer 6-11, Google Drive, Google Workspace Suite
Symantec, McAfee, Norton, Trend Micro OfficeScan, Microsoft BitLocker, PGP Whole Disk Encryption, Adobe Pro/Reader/Creative cloud, PTC/WindChill Creo engineering project management, Microsoft Publisher, Microsoft Project, Microsoft Visual Studio, .NET framework, BigEdge IP VPN client, Forticlient F5 VPN, Cisco VPN client, Oracle 11g R2 client, Advanced Query Tool (AQT), SnagIt 6.1, Java 6,7,8, TEC-IT batch code software for MS Office, WebEx meeting.
Desktop Administration:
Adobe Creative Cloud console, Airwatch MDM administration for iPhones and iPad deployment, Hyland OnBase Unity Client (User administration), Hyland OnBase Studio 18, (User configuration),, Microsoft Azure Active Directory, Microsoft SCCM, Office 365 Admin Center, SharePoint Site administration, SNOW asset management, VMWare VDI administration, Bomgar Beyond Trust.
ITSM ServiceNow, ZoHo Managed Engine, HP Service Manager, Remedy, incident/request queue management and monitoring system.
New technician recruiting, training mentoring and coaching. DevOps, Network and Infrastructure project liaison.
Hardware:
HP 840 G3-G8 /9470/9780 EliteBook Laptops and G1/G3 Desktops, Dell Latitude 5400 series laptops
E7470/7480 Laptops and OptiPlex Desktops, HP M400/500/600 series, network printers, Avaya VOIP phones, Cisco VOIP phones, Cisco Meraki network devices, Lenovo ThinkPads, Lenovo ThinkCentre M Series Desktops, Apple IOS phones & iPads 7,8, Xr,11,12,13.
PROFESSIONAL EXPERIENCE
Exela Technologies Inc. Charlotte, NC Senior System Administrator
02/2022–03/2024
Managed the network and server infrastructure with hands-on support of Exela Technologies Charlotte site.
Managed the security of the Exela technologies computer systems and data, development and implementation of customized systems and oversees all computer-related activities.
Oversee Asset Management and Inventory, End of life asset management and upgrade projects.
Managed the software and hardware purchases for Exela Charlotte. This entails analysis of technology trends and recommendations for effective and economical solutions for IT needs.
Inspect the use of technological equipment and software to ensure functionality and efficiency.
Identify the need for upgrades, configurations or new systems and report to upper management.
Support administrator for the Charlotte Exela production site. Window 7 to Windows 10 reconfiguration
Computer upgrades and refurbishment for remit processing department, BancTec processing
division and the document print department.
Configure and deploy PCI/SOX/HIPPA compliant systems utilizing SSD replacement/RAM upgrades and imaging of all legacy computers in the production center. In addition, remote PC, software and user account support of Medford, MA, Irving, TX, Blue Bell, PA, Pittsburg, Pa, Louisville, KY and Atlanta production facilities.
Responsible for all new user laptop deployments delegating for 1 direct report. Worked closely with HR director and leadership to accurately configure deployments according to departmental role.
Utilized BPOTS/TIMO system for incident /request management.
TTI Floorcare, North America Inc. Charlotte, NC Senior System Support Administrator
02/2020 – 01/2022
Provided break-fix incident tracking and technical support for wireless, cellular, and computer systems.
Resolved technical issues within established policies, resulting in 90% first call resolution rate.
Provided regular reporting on project status and requests resulting increased transparency and improved communication.
Experienced support analyst supporting the Charlotte design office resulting in 20% improvement in support services.
Act as the first point of escalation for production Issues throughout the Hoover sites. O365 /Azure / Exchange account administration.
User laptop / IOS configuration and deployment.
New user system orientation and training. Utilized ZoHo Managed Engine for incident/request management.
QVC, NA Inc. West Chester, Pa Senior Client Support Administrator
02/2012 – 09/2019
A member of the Client Device Support group at QVC/Qurate Retail Group, provided exceptional client support with excellent customer phone and remote support to ensure high level customer service satisfaction.
Analyst with outstanding end user active listening communication skills supporting internal QVC users both at Studio Park and Founder`s Park locations. In addition, support of QVC events nationwide, 24/7 On call rotational support of Senior/C Level Executive personnel.
Diagnosis and resolved PC/Laptop/peripherals system failures with problem resolution and documented in the HP Service Manager system and the recently implemented ServiceNow.
VM creation and LUN management with VMware for contracting developers upon dev operations team request.
Providing advanced expertise client support in maintaining specific products and devices used in multiple business units within QVC.
Provided guidance and direction and mentorship to junior team members.
Partnered with 5 different business units, leaders, and stakeholders; and used discretion to resolve business needs by evaluating current systems and options to determine what hardware and software would meet the functional requirements of the business unit and recommending how and when to upgrade and testing all solutions before going live.
Documented and trained merchandizing, security, Web Apps Dev, HR and Studio operations personnel on new systems.
Responsible for identifying and analyzing trends for issues and partnering cross-platform as needed.
Responsible for IT technology planning, design, implementation, and support of on-site as well as remote special event activities such as the annual QVC Red Carpet broadcast from the 4 Seasons Hotel in Los Angeles. Resulting in savings of $175,000 dollars on a Verizon wireless truck for broadband and Wi-Fi capability during the event, also resulting being promoted to White-Glove for C-Suite Level support on a continuous basis.
Supervised external IT contractors both on and off site during these events. I have negotiated with both HP and Dell to coordinate any warranty repairs needed for QVC purchased equipment.
Utilized independent judgment and discretion to resolve issues with all client devices including connecting Apple iPhone, iPad, to Airwatch MDM agent for mobile QVC email as well as all laptop, desktops and QVC specific apps.
EDUCATION
New Horizon Computer Learning Center – Tucker, Ga – 06/2000
CompTIA A+ Network +
PeopleCert – Online – 01/2022
ITIL 4 Foundation certification
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