Alexandria, Alexandria Governorate, Egypt
... Work Experience Sep 2017 - Aug 2020 Accenture National Capital Reg, Philippines Project: BP BPO Industry Arabic Platform Experience Analyst / Subject Matter Expert Career Level: 11 Identify, analyze, and interpret trends or patterns in product data ...
- 2020 Dec 20
Cairo, Cairo Governorate, Egypt
... BPO (Business process outsourcing) course at EDU Egypt. Customer service course and banking operations course at the Banking Institute. Soft skills and communication skills courses. English conversation courses at the British council. HR course at ...
- 2020 Aug 18
Cairo, Cairo Governorate, Egypt
... Actively position the organization as employer of choice in ITES / BPO sector with the target talent pool. Source capabilities in key skill areas to enable resource ramp up, aligned with business requirements. Build compensation structures based on ...
- 2020 Jul 30
Giza, Egypt
... customer contact management solutions and services in the business process outsourcing (BPO) arena to Global 2000 companies, primarily in the communications, financial services, technology, healthcare and transportation & leisure industries. ...
- 2020 Jul 26
Cairo, Cairo Governorate, Egypt
... (BPO) – Cairo, Egypt Service Delivery (Operations) Administration Officer (December 2015 – October 2016) Oversees and administers the day-to-day activities of the office; develops policies, procedures, and systems which ensure productive and ...
- 2020 Jul 22
Cairo, Egypt
... manner • Understand a prospect’s business needs and develop a tailored Customer Life Cycle Management proposal using all relevant BPO products and solutions, drawing on expert internal resource as required • Work closely with colleagues in “Startek” ...
- 2020 Jul 05
Cairo, Cairo Governorate, Egypt
... (COE &BPO). Deliver quality insights and deep dive and analyze to find trends and root causes of errors to give feedback to stakeholders on weekly bases. Create projects to improve the support quality, site calibration, BPO calibration. Meeting with ...
- 2020 Mar 03
Cairo, Cairo Governorate, Egypt
... "license # 190417021", April 2019 ISTQB certificate, foundation level (CTFL) "license #151203023", December 2015 Scholarships BPO (Business Process Off shoring), ITI (Information Technology Institute), 2008 SOFT SKILLS Neuro Linguistic Programming ...
- 2020 Feb 27
Cairo, Cairo Governorate, Egypt
... Summary of Qualifications Innovative professional with 17+ years of progressive experience within Contact Center industry, BPO, Outsourcing, Customer Services, projects managements and technology and information industry, and manage all aspects of ...
- 2020 Feb 25
Giza Governorate, Egypt
... CERTIFICATES AND TRAININGS 2 CV produced on 16th of Oct 2019 by May 2018 CELTA May 2009 BPO Certified Trainer at ITI Information Technology Institute It is a transformation programs that qualifies an ordinary English language instructor to become a ...
- 2019 Dec 10