Regional HR Manager

Location:

Giza, Egypt

Posted:

July 26, 2020

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Resume:

Noha Labib Amer

+201********* *******@*****.*** Noha Labib

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REGIONAL HUMAN RESOURCES BUSINESS PARTNER

GALLUP Top 5 Strengths: Achiever Learner Ideation Strategic Intellection

A Results-Driven & Hands-On Senior HR Executive, holder of a Post Graduate Diploma in Human Resources Management & currently pursing MBA with major in Strategic Planning, with +15 years of experience with focus on Human Resources Management & Development, expertise in all day-to-day HR team management and operations activities and HR strategic activities, aiming at assisting organizations to improve people operations, employee engagement, develop people policies’, strategies & develop Talent Management techniques through playing a Business Partnership role in organizations.

AREAS OF EXPERTISE:

HR Management & Development

Leadership, Coaching & Mentoring

HR Operations & People Strategies

HR Business Partnering

Compensations & Benefits

Strategic Planning

Training & Development

Employee Relations

MAJOR ACHIEVEMENTS:

Lead & Manage HR Teams in different Countries in LEVANT & AFRICA: Overall HR responsibility for countries (OPT, Yemen, Iraq, Jordan, Lebanon & Syria) & lately (Egypt; Libya, Sudan, Kenya, Nigeria, Senegal, Zimbabwe & South Africa) with varying degrees of complexity in the external HR regulatory environment, geopolitical stability, talent availability and cultural difference. Part of the complexity of my role was to navigate these complexities to ensure the best balance between global, regional and country requirements.

Succeeded to build strong relations and influence the Management teams: Becoming the consultant for the Management team in all their HR related activities, their subject matter expert and influence them with regional & global policies and HR practices.

Establishing, Managing, Maintaining & Development of the HR Department: Successfully transformed Egypt HB Fuller plant from a private owned business to a multinational organization with regional and global HR policies & People management & standardized working processes, an A-Class manufacturing site with compliance to all Global, Regional & Local People policies that became embedded in every day operations.

Business Partner for H.B. Fuller Turkey Site: Coached and lead the Turkey site to follow all global HR & People policies, achieved Zero Defects regarding Ethics training and managed to support organizational design and development by assisting in proper Job Descriptions in place, evaluated jobs with C&B and finalized organizational structure.

Business Partner in Acquisition in Kenya: Supported the team in Kenya and supported all HR activities and training for the site.

SEDEX Certified site: Lead the SEDEX audit and achieved the certificate for 3 years; this is in addition to support in many customer audits; SOX and COSO audits.

EMPLOYMENT HISTORY:

REGIONAL HR MANAGER – AFRICA & Egypt Site Leader May 2019 - Present

Thomson Reuters is one of the world’s most trusted provider of answers, helping professionals make confident decisions and run better businesses. Our customers operate in complex arenas that move society forward — law, tax, compliance, government, and media – and face increasing complexity as regulation and technology disrupts every industry.

We help them reinvent the way they work. Our team of experts brings together information, innovation and authoritative insight to unravel complex situations, and our worldwide network of journalists and editors keep customers up to speed on global developments that are relevant to them. We’re on a mission to help professionals advance their businesses and gain competitive advantage with the trusted answers only we can provide.

We are the Answer Company. We are Thomson Reuters.

www.thomsonreuters.com

Scope: Reporting to the Head of HR, CEMA South & East. I am responsible for the successful delivery of the people agenda in Africa & to support the business achieve its strategic priorities. I am the subject matter expert on a variety of HR related topics, and accountable for effective operational service delivery. I am the HRBP for Editorial & Sales (Legal Professionals and Taxes).

Successfully deliver and implement HR processes, projects and initiatives in addition to fostering strong working relationships with key leaders and stakeholders in the region.

Analyze the business to identify and recommend key HR activities to support the business agenda & ensure a consistent approach to HR activities and initiatives within regional and global policies/legal requirements, whilst adhering to local statutory requirements and legislation.

Manage both individual and collective ER activity in accordance with TR employment policies and relevant employment/labor laws; consult with legal/labor relations team as needed to resolve issues.

Provide direction for the business on all matters associated with staff and coach managers to enhance individual and team capability and performance

Participate in regional or global projects

Leading and/or facilitating local communications forums, including town halls and other collaborative activities

Representing Thomson Reuters with local government agencies and for community outreach

Reviewing and approving local engagement activities and events

Insisting on candid and timely reporting of issues and problems

Supporting human resources polices, including relationships with employee representative bodies (e.g., work councils or unions)

Being the point of contact for Real Estate and Facilities, and overseeing crisis communications locally if a crisis arises

Ensuring that all policies and procedures are followed, and achieving compliance with the Code of Conduct as well as all relevant laws and regulations

Hosting senior internal visitors and acting as an external ambassador for Thomson Reuters

HR & Communications Manager July 2018 – May 2019

Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena to Global 2000 companies, primarily in the communications, financial services, technology, healthcare and transportation & leisure industries. www.sykes.com

Scope: HR & Communications Manager for Cairo site, leading the HR Department & the Communications department to achieve lowest attrition and highest employee engagement; in addition to improving the employee experience and journey inside the company.

Leading the HR & Communications team to achieve department & organization objectives.

Responsible for the implementation of and adherence to Corporate and EMEA HR policies and programs in Cairo Site.

Act as ‘trusted advisor’ to the Site management team for HR issues, providing value-add solutions that meet the needs of the business.

Participate in Pan-European HR projects and take responsibility for project work within their own Site.

Implement employee relations’ initiatives to create a positive work environment and provide consistent application in addressing employee relations’ issues.

Ensure appropriate attraction, sourcing, recruitment and selection strategies are in place to meet the needs of the Site.

Ensure appropriate compensation and benefits structures and practices are in place at the Site.

Monitor administration of any HR systems including; compensation, benefits, payroll, and HRIS.

Work to assist Site management in identifying causes and developing programs to reduce employee turnover.

Consult with Site management on all labour issues to minimize risk and future litigation of the Company.

Ensure that appropriate measures are in place to limit legal exposure and risks.

Assist operations in the investigative process for employee grievances and complaints as required.

Act as an escalation point in the disciplinary and grievance process.

Work with local and Regional Learning & Development teams to ensure management training, development and educational programs are utilized & successful selection of key management positions.

Monitor career development and succession planning initiatives to motivate and retain key employees.

Analyse and recommend HR policies, programs and processes to promote a positive, productive work environment that will insure maximum production and utilization of the workforce.

Ensures all legislative and statutory requirements are met regarding employment matters within area of responsibility

HR Business Partner Cluster Lead (LEVANT) October 2017 – April 2018

The British Council is the United Kingdom’s International Organisation for Cultural Relations and Educational Opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 65 million people directly and 731 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

www.britishcouncil.org

Scope: Lead the HR team in 6 countries: Iraq, Jordan, Lebanon, Syria, Occupied Palestinian Territories & Yemen. Manage the re-structuring and change programmes that aim to have one fit HR team, that is specialized and experienced in enabling the organisation to achieve its Strategic Goals & Objectives through the British Council Values and Behaviors. Ensure that the Cluster is aligned with the MENA Region in terms of policies and management and ensure building relationships with the Strategic Business Units and Country Directors

As a member of the regional HR Leadership Team, contribute to the development of the HR strategy, budgets and people plans for the region - sharing expertise and learning and ensuring an integrated approach to delivering high impact HR advice and quality service delivery across the region.

Deploy a range of HR specialist or bespoke approaches to support the provision of high-quality services and advice

Lead and co-ordinate the regional annual people cycle, for performance management, talent management, succession planning, learning and development etc., engaging and communicating with key stakeholders to deliver in line with British Council timelines, policies and processes

Manage health and wellbeing of Regional employees, in conjunction with the Global Wellbeing, ER and IMMT leads as required

Work with the International Mobility Team and Group Employment Tax Specialist to organise support for globally mobile staff in region, e.g. advice on ER, mobility packages, employee tax support, etc.

In conjunction with Regional Leadership Team and Global Network Teams, manage emergency planning and contingency and execute on withdrawal policy and procedures

Build an in-depth understanding of the business and operational context, opportunities and challenges facing operations and management, to ensure the development of new practices based on informed business insight and joined-up thinking. Consult closely with internal customers and other stakeholders to understand current and future business needs, and plans work activities accordingly to ensure the services and advice they provide meets those demands

Provide expert HR advice, support and challenge to internal customers and other stakeholders to support the development of high quality, effective and continuously improving business practices within their area of functional expertise, ensuring high quality service is delivered to maximise performance and minimise risks and costs

Identify and make recommendations to Head of HR for improvements to ways of working that enhance the effectiveness and efficiency of the corporate functional discipline, as well as the operational effectiveness of their internal customers & make professional recommendations which have a measurable impact on local business performance in terms of efficiency, quality, reliability, and internal customer satisfaction

Actively champion and monitor staff compliance with the agreed corporate policies and practices relevant to their area of functional expertise. Investigates reasons for non-compliance

Provide specialist expertise advice or ideas into the development and implementation of corporate and regional change projects. Scope, plan, deliver and evaluate HR/OD and change projects / initiatives, working closely with global and regional CoE’s leads and regional / country HR, Resourcing and Reward leads as required.

Distil complex concepts and analysis into cogent and persuasive business case presentations, which convincingly influence decision-makers about the need for significant changes to policy or practice

Determines work plans and coordinates input from in country HR professionals to meet specific objectives

Provide formal line management to the in-country HR professionals & Provid professional coaching/mentoring to regional / country HR leads, to manage non-routine HR issues or guidance to implement project and change plans

Contribute to the development and delivery of training and guidance of other professionals in the field & develop peer/personal networks within and outside the British Council to enhance own knowledge and expertise. Shares expertise and best practice with country HR leads & proactively pursue an annual cycle of formally recognised Continuing Professional Development to maintain and deepen their professional expertise

Build HR, people management and coaching capabilities of regional managers and HR leads, via: Coaching / guiding and advising in the annual HR people cycle: Resourcing, Induction, ER, Reward, Performance, Talent & Succession management

Providing or sourcing training and development for HR leads and line managers in country to increase capability

Inducting new HR managers and training new regional staff and country leadership in HR systems and processes.

HR Business Partner February 2017-October 2017

Scope: HR Business Partner for the local management in Cairo site, being the HR consultant and focal point for the management team and subject matter expert for achieving the organization’s Strategic Goals and Objectives from the Human Resources perspective.

Attend and support all management meetings and representing the HR department.

Organize one-to one meetings with department heads to share weekly, monthly and quarterly reports in addition to support in any HR challenges that they face.

Coach, guide and influence positive and constructive approaches regarding employee management.

Supports departments & answers questions of management and employees with regard to employment procedures including;

-Absence Management, Performance Management, Discipline and Grievance issues, Recruitment and Selection, Employee Legislation, Employee Relations, Human Resource Planning, Human Resource Policies and Procedures & Compensations and Benefits.

Analyze HR data tracking trends and connecting with relevant parties for action planning.

Ensure that Regional & Global HR policies and procedures are being followed and applied.

HR Manager Egypt, Kenya & Turkey 2011-2016

HB FULLER is a leading global adhesives provider focusing on perfecting adhesives, sealants, and other specialty chemical products to improve products and lives, was founded in 1887. www.hbfuller.com

Scope: Acting as Business Partner for the local HB Fuller Plant including and supporting all HR activities in addition to Strategic HR Goals and Objectives.

Established HR department in Egypt and put in place local policies in addition to Global & Regional Policies.

Embedded the HBF Strategic competencies in day-to-day activities.

Applied Global Talent Management Model, Trained, Coached and mentored all HBF employees and OSL.

Customer Service Manager 2010-2011

Scope: In charge of leading and managing H.B Fuller CS department, was reporting directly to MEA General Manager, headed directly 1 CS Rep.

By Providing 1st Class CS, transformed the local company environment into a multinational environment with order management, coordination between all departments in order to achieve customer delight.

Created and developed customer sales reports that are being used till date.

Improved Shipping on time records by developing “Customer Interface” report that is shared with Production, Planning, Warehouse and Shipping departments.

Import Operations Manager 2008 - 2010

ASG: Established in 1945 is one of Egypt's leading private investment groups. ASG possesses a solid foundation the lock industry and has capitalized on Egypt's investment-rich economic climate to aggressively expand into end-users, contractors, project sand export sectors.

www.ahramsg.com

Scope: In charge of Outsourced Equipment Manufacturing project in China, importing a new set of products that were not produced in factories in Egypt.

Imported pad locks, door closures and high safety locks from China.

Been an active member of the Business Development team, participated in Advertising campaigns and supported the local and export sales.

Developed systematic documents and processes that are still used till now.

Sales Team Leader 2006 - 2008

TNT N.V. was an international express, mail delivery and logistics services company with headquarters in Hoofddorp, Netherlands. TNT operated the Dutch national postal service under the name TNT Post. www.tnt.com

Scope: Mainly responsible for 2 territories and 2 sales teams (1 indoor sales and 1 outdoor sales each); achieving monthly, quarterly and annual targets and KPIs.

Over-achieved targets and maintained EUR 7000 per quarter.

Added 5 major accounts; recovered 20 lapsed accounts and over 500 new accounts.

Was responsible for training and coaching of new joiners.

EDUCATION:

MBA – Major: Strategic Planning Edinburg Business School / AUC Cairo Egypt 2019

Post Graduate Diploma in Human Resources Management American University in Cairo Cairo Egypt 2013

Bachelor of Engineering Architecture Ain Shams University Cairo Egypt 2002

AGILE LEARNING:

Pain Free Performance Appraisal - Dale Carnegie Egypt 2018

Coaching for Development of Leadership Skills, Competencies & High Performance – Nobel Mantrich Egypt 2018

Fundamentals of Operations Excellence to Drive Supply Chain Robustness & Flexibility (LEAN- TPM - TQM) Just Supply Chain Egypt 2014

POLCA: Plan- Organize-Lead-Control-Action (Middle Management Development Program consists of 10 soft skill workshops in Strategic planning, time management and leadership, accredited by the Institute of Leadership and Management in the UK) LOGIC Training Consulting Egypt 2013

Social Insurance Law, Salary Tax law & Labor Law Top Business Egypt 2012

How to measure Training results American Chamber Of Commerce Egypt 2012

Incoterms 2010 Foreign Trade Training Center (Ministry of Industry) Egypt 2011

PERSONAL DATA:

Year of Birth: 1978 Nationality: Egyptian Address: Cairo, Egypt

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