Moamen Emam

Address ** *** ***** ******, **-Hadrah Qblya Alexandria, Egypt

Phone +201*********

Email adiuff@r.postjobfree.com

Date Of Birth 01/31/1990

Nationality Egyptian

Professional Summary

I have excellent problem solving abilities and process-thinking skills. I'm a good communicator and can build positive, cohesive relationships with all level of staff. I seek hands on experience within the organization and work in creative and innovative atmosphere. Able to work in moving schedules and holidays.

Work Experience

Sep 2017 - Aug 2020

Accenture National Capital Reg, Philippines

Project: BP

BPO Industry

Arabic Platform Experience Analyst / Subject Matter Expert Career Level: 11

Identify, analyze, and interpret trends or patterns in product data sets Handling Arabic Market contents based on client's policies and requirements. Guide other team members on the project to ensure the content is accurate Provide recommendations for procedural improvements. Aug 2016 - Sep 2017

Accenture National Capital Reg, Philippines

Project: HB - US - AFYI4001 - Manila

BPO Industry

Arabic Platform Experience Analyst

Career Level: 12

Customer Service Representative Provide functional and/ortechnical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.

Sep 2014 - Nov 2015

Innovation Company Alexandria Egypt

Customer Care

Banking

Financial Services

Foreign Exchange Market

May 2013 - Jul 2014

24/7 Group Company Alexandria Egypt

Data Analyst / Assistant Director

Banking

Financial Services

Foreign Exchange Market

Education

2008 - On Hold

University of Alexandria Faculty Of Art, Alexandria, Egypt Undergraduate Degree Anthropology 3rd year.

Graduated June 2007

El Shaheed Ali Khater School

General Secondary School Certificate New System Graduated June 2007 Languages

Arabic — Native Speaker

English — Advanced

Additional Skills

Internet Literate.

Microsoft Word - Excel.

Cost Accounting.

Customer Interaction Handling.

Research Analysis and

Interpretation.

Metrics and Predictive

Analytics.

References

Supervisor : Teresa Bibal

Email: adiuff@r.postjobfree.com

Supervisor: Mohamed Nasser

Email: adiuff@r.postjobfree.com

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