Human Resources director

Meriham Ghazal

Contact Number: +2-010*-***-****

e-mail: ***********@*****.***

Overview

HR Leader with over twenty years of diversified experience in Human Resources and Human Capital development through Leading & managing small and medium organizations within different sectors, experienced in leading strategic projects & initiatives; HR Transformation, Change management, Culture Change management.

Most suited for job assignments that is people oriented and requires; leadership and building relationships, strong environment, developing open communication, coaching Leaders, business planning and analytical skills. Possess a sense of quality and precision, in depth understanding of human needs and requirements and the ability to gear processes output to ensure employee loyalty and maximum business results.

Professional Experience

HR Consultant – Jan 2018 to Present

Provided HR consultancy service to small & Medium enterprises – Project based services as an independent HR Consultant in areas such as;-

Reorganization/reengineering projects

Talent Assessment & Succession planning

Talent Acquisition & market talent mapping

HR Policies & Processes – HR Governance

Certified Professional Coach, CPC – International Coach Academy – Nov 17 to Apr 2019

Provides Coaching services to both Executives & Leadership as well as individual coaching services.

Microsoft Egypt – June 2013 to Nov 2017

Human Resources Director

Responsible to drive the people agenda for Microsoft in Egypt, manage Microsoft transformation into one Microsoft by driving the culture and behaviors through employee engagements and development.

Build & Drive the execution of HR People plan for the organization

Develop Country HR Strategy in line with Corp HR Strategy

Leads Country Compliance Committee, ensuring corporate governance applied

Drive workforce plan and ensure Diversity and Inclusion metrics are incorporated through leveraging opportunities to build diversity within the business

Develop Compensation and Benefits structures to support the business, in collaboration with Corporate C&B.

Ensure that employees identified for international or domestic move are provided with appropriate support and resources from the Global Mobility organization, in fulfillment of Microsoft programs and while adhering to Microsoft policy.

Talent planning and management for the business in fulfillment of the HR Plan.

Develop methodology for the Assessment & Development of Leaders, Managers & Key Talent

Identifies High potential employees and drives delivery of local programs for this population.

Designs and delivers talent review discussions, ensuring the business has opportunity to review, discuss, and drive development for this talent pool.

Collaborates with Leadership to design talent planning solutions that will fulfill the HR People Plan and serve the business.

Collaborates with HR leadership and business leadership to diagnose and identify interventions needed to improve organizational effectiveness.

Ensure successful execution of organizational restructuring, in partnership with business leaders

Manage HR Balanced Score Card, and ensure targets met and any risks factors are mitigated

HSBC Egypt– February 2010 to June 2013

VP Human Resources & Learning

Set up HR function, aligned with the HSBC Group HR Target operating model.

Leads Human Resources function for HSBC Service Delivery in Egypt by ensuring high performance culture that emphasizes empowerment, employee engagement and performance.

Key Achievements

Lead the HR Group strategy and programs for the country.

Implementation of technology, services, policies & programs through Human Resources staff.

Coach and provide guidance for the executive management team.

Actively position the organization as employer of choice in ITES / BPO sector with the target talent pool.

Source capabilities in key skill areas to enable resource ramp up, aligned with business requirements.

Build compensation structures based on market benchmarks and in line with Group rewards and performance guidelines.

Implement the learning strategy to build requisite technical and business capabilities

Network in local business environment to effectively identify market practices / trends and use those benchmarks for higher efficacy in functional decisions.

Lead the co-ordination and implementation of activities initiated by the Group;

People Work stream such as talent identification, succession planning, learning and development initiatives and implementing a career architecture model.

Lead different people committee; for example; Corporate sustainability, People Committee to drive employee engagement.

Ensure provision of appropriate MI and measurement mechanisms to inform future business strategy.

Manage costs for global initiatives and monitor key trends in the people plans/budgets.

Ensure compliance & risk mitigation in all people related HR risks with periodic self-audit and mitigation action plans. Both legal and bank procedures.

Developed & deployed background verification program across hires in GSC with coordination with Security & risk

Teleperformace Egypt – Sept 2007 to January 2010

Sr. Human Resources Manager

Setup HR function, recruit and select staff for the ramp up phase, as well as management team at the startup of Teleperformance Egypt.

Key Achievements

Sourcing, selecting and hiring Middle and executive Management level

Hiring for 500+ employees during first year, with their respective team leaders and supervisors.

Developed compensation structure for all job families/grades

Developed HR policies and procedures, legal work regulations, contracts…etc

Conducted job evaluation, job analysis and JDs for all levels of the organization

Created a performance management system for the company, based on MBO methodology.

Designed and implemented benefits schemes for different levels of employees.

Developed and implemented retention and motivational programs.

Developed an assessment program for succession planning and career development

Managed group employee satisfaction survey and sponsored committee for implementation of survey results, in addition, conducted quarterly survey developed internally by HR Department

Raya Holding – Nov 2002 to Sept 2007

Human Resources Manager – Raya Contact Centre

Managed HR function of Raya Contact Centre, a subsidiary of Raya Holding. Primarily in charge of developing annual HR Business plan, and monitoring the execution, develop annual manpower plan, Manages the recruitment plan; supervises the different phases of the selection process, as well as overall logistics of personnel, legal...etc.

Key Achievements

Implemented process improvement in the selection and hiring process which increased the efficiency of the contact center and resulted into more business into the company

Launched new benefits programs for employees; (Health benefits, life..etc)

Developed rewards and recognition programs for high flyers

Developed and implemented different employee communication programs

Presented the company to new/potential businesses and clients, as well as managed HR for in-sourced clients by giving full spectrum of HR services.

Logic HR Consulting –Sept 2001 to Oct 2002

Human Resources Consultancy – Section Head

Managed all HR activities of Logic clients as an outsourced HR Manager, implemented HR policies and procedures as well as establishing new policies, systems. for clients.

Key Achievements

Established new payroll system for a plant with approx. 200 technicians/employees

Launched a new health insurance program with a new insurance provider, as well as creating self-insurance plans for certain benefits.

Restructured and re-engineered several departments in the organization in order to achieve optimal performance and efficiency

Developed recruitment policy and procedures.

Gap International Sourcing Inc. Oct 1997 – Aug 2001

Human Resources Manager

Managed the HR activities for Gap Egypt, through supporting the country Manager as well as staff to understand the Regional and global HR strategies. This included policies and procedures, hiring staff, compensation and benefits programs, training & development as well as introducing performance management system.

Key achievements

Established & enforced country HR policies taking into consideration corporate directions and individual country legal requirements.

Provided advice/guidance to managers and staff on HR issues.

Ensured effective recruitment/termination processes in terms of meeting customer’s needs and responsiveness & quality

Implemented programs to retain high steady performers and manage out the low performers

Managed compensation & benefits strategies and programs to achieve country external competitiveness, legal compliance and internal equity

Orbit Satellite TV & Radio Network – 1995 -1997

HR Officer

Key Responsibilities

Preparation on monthly payroll and report to Finance

Conduct annual performance appraisals

Coordinate training needs for employees with different training providers, manage the logistics and all refunding/prefunding for those programs

Issue employment contracts; coordinate with social security registration of new hires or terminations…etc

Conduct hiring interviews and exit interviews

Monitor, record and report employees attendance, leaves…etc

Education

B.SC Hotel & Tourism – 6th October University

High School Diploma (IGCSE) – Port Said School

Human Resources Diploma – American University in Cairo 1999

MBA – Maastricht School of Business – Major Marketing

Certified Professional Coach – CPC - ACC Accreditation by ICF

Certified Leadership Assessor – Hogan Assessment

Masters in Psychology – University of Liverpool – (In progress)

Skills & Capabilities

Skilled at setting up systems, processes & policies

Experienced in operational excellence & managing balanced score cards

Certified assessor by HOGAN and SHL – Leaders & Managers assessments

Skilled at managing HR Risks, corporate Governance & Compliance

Experience in Talent acquisition in both Large volumes & industry hiring

Solid experience in Talent Management & Succession Planning

Professional Development

Attended a number of local & international development programs in Middle Management development, and personal skills development

Attrition Boot Camp – By Call Center Clinic – UK 2008

MBTI

Situational Leadership

Lateral Thinking (De Bonno)

Effective Leadership styles

The 7 habits of highly effective people

Find, get and keep the best

Performance appraisals techniques

Time Management

Stress Management

Emotional Intelligence

Change Management (Who moved my cheese)

Managing through Results

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