Gainesville, VA
... Operated multiple ticketing systems in a short period of time. Sent and received necessary supplies for daily task. Conducted workflow analysis, space design or cost comparison analysis. Trained team members and users in newly implemented and ...
- 2023 Nov 18
Springfield, VA
... Utilized Remedy ticketing system. Database Administrator Migrated and upgraded from SQL Server 2005, 2008/2008 R2 to SQL Server 2012 Configured database software, associated database tools and performance monitoring software. Performed database ...
- 2023 Nov 15
Richmond, VA
Ticketing Agent Geovonni Pendleton Objective To become an effective and knowledgeable ticketing agent for the best airlines Experience 2023 medical courier/on demand driver Deliver medical docs, lab specimens, medications, supplies, body parts, and ...
- 2023 Nov 15
Springfield, VA
... Managing incidents within the ticketing system Create reports using excel and SCCM queries Run PowerShell scripts resolve issue with SCCM clients and WMI repository Incident Management Coordinator, October 2016 – November 2020 Department of State, ...
- 2023 Nov 14
Manassas, VA
... Utilized Remedy ticketing system for end user support. Backup team lead for shift turnover and daily tasks. In charge of updating documentation/system procedures SOPs for all shifts. TSA / Pentagon City Arlington, VA September 2013- September 2015 ...
- 2023 Nov 14
Herndon, VA
... Proficient in constructing Data Marts with a foundation in diverse systems such as Salesforce CRM, Costpoint (Finance, AR, AP, HR, Revenue, Time and Expense), Softrax Billing System, BrassRing Recruiting System, Footprints Ticketing and Service Now ...
- 2023 Nov 08
Centreville, VA
... Enters all user requests into the Siebel ticketing system. Provides for the following software applications: MS Office Suite, Adobe Acrobat Pro, and client-specific proprietary software. Resolving problems, installing hardware and software solutions ...
- 2023 Nov 08
Alexandria, VA
... Support: Helpdesk (escalation and documentation on ticketing system); customer service support (email, phone, and in person). Accomplishments/Awards Microsoft Youth Spark Live Certification (December 2015); Year Up National Capital Region Strive to ...
- 2023 Nov 02
Buffalo Junction, VA
... Experience with ticketing tools i.e., ServiceNow. Technical Support Specialist Bestway Tax Services LLC Richmond, Virgnia October 2017 – June 2020 Provided technical support to end-users, addressing hardware and software issues on Linux-based ...
- 2023 Oct 30
Manassas, VA
... ●Managed service now ticketing system, incidents, change tickets, break-fixes and release deployments with project managers and POCs. ●Managed the staff and focused on increasing efficiency by improving operations work mechanisms, ensured timely ...
- 2023 Oct 27