Ahmad Rasikh

ad0nzr@r.postjobfree.com

571-***-****

Washington DC - USA

Summary:

12+ years of work experience in managing and leading IT and software development programs and projects across multiple industries. Program and project manager, change agent, servant leader and certified scrum master and agile practitioner focused on delivering quality products and projects using Agile frameworks and methodologies. Agile/Scrum expert & coach experienced in implementation of Agile concepts and transforming traditional software development teams into Agile, Scrum and Kanban practices, process and environment.

Technical Skills:

Methodologies :Modern Delivery Agile, DevOps, Scrum, Kanban, SAFe and Waterfall

Business Modeling Tools :MS Visio

Project Management Tools :MS Azure DevOps, Atlassian Jira, MS Project

Documentation Tools :MS SharePoint, MS Teams, Confluence, OneNote

IDE :Eclipse, IntelliJ

Code Repository :Azure DevOps, Bitbucket

Development Language :Java

Cloud Services :Red Hat OpenShift Enterprise Kubernetes Container Platform, Azure Cloud, AWS

Office Tools :MS Office (Word, Excel, PowerPoint, Outlook)

Database :MS SQL Server, Mongo DB, Cosmos DB

BI Tools :SSRS and Power BI

Web Front End :HTML, CSS, JavaScript

Other Tools :Windows, Mac OS, Google Docs, Skype Business

Education: Master of Laws in Business and International Law, Sep 2011 – May 2012,

Boston College, MA

Bachelors in Law and Political Sciences, Aug 2005 – Aug 2010,

Kabul University, KBL

Certificates:

Professional Scrum Master (PSM), 2021 - Scrum.org

Agile Software Developer Nanodegree, 2021 – Udacity

Bertelsmann Azure Cloud Architect Challenge Course, 2021

Certified Scrum Master (CSM), 2019 – International Scrum Institute

Mobile Application Development, Jan 2018 – Apr 2018 – Google

Website Design & Development, Sep 2016 – Dec 2016 – Harvard University

Professional Experience:

Freddie Mac, McLean, Virginia – Agile Program Manager & Scrum Master Sr

Jan 2023 to Oct 2023

●Led and managed agile implementation program and introduced, coached and onboarded team to scrum framework, principles, values and practiced and supported enhancing agility using Jira, confluence and the suite of modern delivery tool chains including Jenkins for CI & CD.

●Managed running all scrum ceremonies i.e., sprint planning, product backlog refinement, daily stand-ups, sprint review/demo and retrospective events for LBSA team and communicated deliverables with business stakeholders.

●Managed, collaborated and coordinated with Freddie Mac Securitization Platform stakeholders regarding LBSA project work and dependencies and facilitated team onboarding to FM agile modern delivery methodology in line with program and finance/Operations guidelines including spend categories mappings.

●Interacted and participated in Agile Chapter Leads meetings and CRT Scrum Coach check ins and contributed to the agenda by presenting on agile delivery techniques and best practices.

●Managed removing impediments and management of the product backlog epics, features, user stories and tasks for the development team.

●Built a trusting and safe environment with an emphasis of healing and problem solving as well as tracking and monitoring agile and sprint metrics and communicating these to the leadership and senior management.

●Mentored and coached team to instill agile values and principles and leading by example as well as improving transparency and radiating information through dashboards.

●Supported the product owner on initiatives, epics and feature refinement and product backlog ownership and maintenance.

●Managed and facilitated productivity by mediating through conflicts, helping team to make decisions and adhering to continuous improvement principles and producing reports as necessary.

●Managed production release deployments and using Service Now change management and release management system for incidents, production issues, break-fixes and deployments coordinating with other support teams.

Environment: Agile, Safe, Scrum, modern delivery, Jira, Confluence, Java, Amazon cloud, SQL DB, automation, ServiceNow Change tickets, X-Matters, non-prod and prod environments, CI/CD, Jenkins, Cucumber, Teams.

KPMG, New Jersey – Technical Program Manager & Senior Scrum Master III

Jul 2021 to Jan 2023

●Managed multiple teams in Microsoft Azure DevOps environment with diverse technical backgrounds including infra engineering team, development team, QA team, deployment team, CICD team and operations support teams using Azure DevOps tooling for agile project management, execution, oversight, monitoring and reporting.

●Managed implementation of Scrum and Kanban frameworks for the delivery of Micro Audit, DevOps Enhancement Key Vault, Non-Audit CICD DevOps Investment Projects in close collaboration with business and international teams.

●Managed running daily touch points with product owners and business stakeholders and engineers to understand product vision and translated it into solid project implementation plan in the form of epics, features and product backlog items for committed projects.

●Managed and trained development team, QA team and Azure infra engineering team on Azure DevOps agile product delivery process using backlogs, boards, sprints, dashboards and other agile metrics tooling such as story points, burn down and velocity charts.

●Configured and set up Azure DevOps boards, repos, Test suites and artifacts in support of the projects and products delivery management and project implementation management for global team as well country teams and guided BA in writing up user stories, defining tasks and monitoring progress as well projects issues and risk work items.

●Managed and facilitated Agile/Scrum ceremonies including demos, retrospectives, sprint planning, backlog refinement, sprint forecast and daily stand-up meetings.

●Facilitated estimation and prioritization of product backlog items, as needed with technical team and product owners.

●Worked with the team through the entire SDLC process in standing up and engineering of Dev, QA and higher environments like staging and production procurement and requisition.

●Identified, addressed and removed blockers and impediments for the team and encouraging teams to adhere to the agile delivery best practices.

●Supported the program director in cost estimation and budget forecast and management of programs and teams.

Environment: Azure DevOps, Azure Cloud, SharePoint, SQL DB, Mongo DB, MS Office, Windows 10, Agile, Scrum, Kanban, Microsoft Teams.

American Petroleum Institute, Washington DC – Agile Delivery Program Manager & Scrum Master

Jun 2019 to Mar 2021

●Led and managed adoption of agile delivery program at the IT department and across IT software development teams.

●Managed and collaborated with product owners and business stakeholders and engineers in implementation of product vision and translated it into epics, features and product backlog items for CRM Dynamics 365 and Microsoft Dynamics Great Plains accounting and financial software.

●Managed and coached BAs and QAs in eliciting, drafting, documenting and prioritizing requirements and acceptance criteria from product owners and subject matter experts and tracked user stories, defects/bugs to completion. Monitored and reported on scrum metrics including capacity/bandwidth and burndown/burnup charts.

●Managed and facilitated Agile/Scrum ceremonies including demos, retrospectives, sprint planning, backlog refinement, sprint forecast and daily stand-up meetings.

●Managed and facilitated estimation and prioritization of product backlog items as needed with technical team and product owners and monitored and coached the team on velocity as well as removing blockers and impediments.

●Managed and facilitated cross-functional teams (UI/UX, backend, data) for a well-coordinated project execution and supported teams in incremental and iterative software delivery approach.

●Led and drove Agile/Scrum transformation of API IT department resulting in creation of an Agile/Scrum ecosystem for the entire department and software development teams.

●Managed communication and bridged the gap between product owners, end-users and CRM (RIK) team developers.

●Managed and participated in data governance discussions reviewing data model, data cleanup and de-duplication, data rules and data migration activities from AMS legacy system into Dynamic 365 CRM system.

●Managed and worked with developers in data model design, data migration, interface design, schema, endpoints creation, integration of upstream and downstream systems to Microsoft CRM Dynamics 365 and Microsoft Great Plains (GP) for finance department throughout all SDLC environments from development, test, pre-production and production.

●Managed and enhanced transparency/visibility by setting up workflows throughout the project and by visualizing development work and monitoring work progress.

●Focused and encouraged value delivery by helping business team in prioritizing user stories, splitting user stories and defining needed work in the form of PBIs and requested features.

Environment: Azure DevOps, SharePoint, MS Visio, SQL Server 2016, MS Office, Windows 10, Agile, Scrum, Kanban, Transformation of Waterfall SDLC into Agile/Scrum Environment, Microsoft Teams, Skype for Business, .Net Development Environment

Fidelis Care, Virginia Beach, VA – Project Manager & Scrum Master

Nov 2017 to Apr 2019

●Managed and facilitated daily stand-up call and backlog refinement sessions with scrum team to give a walkthrough on user stories and acceptance criteria associated with claims process.

●Managed and facilitated sprint planning sessions with the technical team, requirements refinement, task assignment, dependencies, capacity and bandwidth planning, story points and estimation, developer’s level of efforts and monitored scope and performance by using burn down chart.

●Managed and facilitated product increment demo sessions to product owners and reflected with the team on lessons learned during the retrospective meetings and took necessary actions to remediate any issues/problems.

●Supported the team with determining eligibility benefits for customers with EDI Health Care Eligibility/Benefit Inquiry 270. Analyzed the inbound and outbound interfaces and extensions to FACETS Claims Processing system.

●Managed the triaging of defects and documented enhancements and bugs and other project documentation, collected test metrics weekly that reflected the current status of the test execution and the state of the defects. Managed and supported the Regression Test, System Test, and UAT testing and produced reports.

Environment: Jira, Confluence, UML, MS Visio, SQL Server 2014, MS Office, Windows 10, Agile, Scrum, Skype for Business.

Tufts Health Plan, Watertown, MA – Project Manager & Scrum Master

Feb 2016 to Aug 2017

●Managed multiple Agile teams and worked with subject matter experts and supported product owners to prioritize requirement and manage requirement backlogs in line with the project implementation plan.

●Managed and reported on collected metrics, facilitated meetings, managed issues, evaluated risks and communicated progress toward product increment/delivery as features and functionalities were built out.

●Managed and worked with developers on tasking out requirements and facilitated understanding of requirements by the dev team.

●Supported and worked with the product owners on backlog items and backlog work items management and with teams on user stories, estimating story points, burn down charts, sprint planning and release planning.

●Supported the team in Healthcare Claims Administration with Healthcare Claims Processing 837/835 including facility claims and professional claims requirements change and development.

●Managed the team, coordinated and conducted UAT testing and collaborated with product owners and lead testers in writing test scenarios, test cases and its execution.

Environment: Microsoft Team Foundation Server, SharePoint, UML, MS Visio, SQL Server 2012, MS Office, Windows 10, Agile, Scrum.

Simon and Schuster, Avon, MA – Consultant & Business Analyst

Oct 2013 to Dec 2015

●Advised, created and documented functional and non-functional requirements and technical specifications with the subject matter experts and developers.

●Facilitated interaction with business users for verifying user requirements and updating existing documentation.

●Worked on Use Cases, Use Case Diagrams and creation of technical design UI screen using Microsoft Visio.

●Supported with data imports/exports, data cleansing, data categorization and data integrity activities.

●Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.

●Supported the QA team in developing the test Plan, test cases and test scenarios to be used in testing based on business requirements, technical specifications and/or product knowledge.

Environment: Microsoft Office Suite, windows 8, Microsoft Visio, SDLC, UML, HP ALM, Waterfall.

Johns Hopkins Bloomberg International School of Public Health, Baltimore, MD – Operations Director

Dec 2009 to Aug 2011

●Directed and led the operations department in providing the required system and technical support to business departments, system owners and system business users.

●Managed service now ticketing system, incidents, change tickets, break-fixes and release deployments with project managers and POCs.

●Managed the staff and focused on increasing efficiency by improving operations work mechanisms, ensured timely access to resources, communicated and collaborated with project managers on effective implementation of projects.

●Managed infra resources, server management, upgrading and decommissioning of deprecated systems and resources as well patching and maintenance of the systems.

●Financial and management reporting to leadership and collaborating with software development teams and project managers with troubleshooting in support of successful implementation of their projects.

Environment: Microsoft Office Suite, windows 7, Microsoft Access, operations management, service now

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