ANDREW REY

ad09wb@r.postjobfree.com / 540-***-****

SUMMARY

Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

EXPERIENCE

Network Refresh Technician / GDIT 06/2023 - Current Configure and deploy Wireless Cisco Access Points and Switches. Wipe Wireless Cisco Access Points and Switches.

Perform port mapping and port configurations.

Upload IOS.

Rack and stack switch equipment.

Create Change Requests.

Update tickets and perform tasks with the SLA's.

Work successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

Perform cabling of copper and fiber.

Survey pre-existing sites before performing an AP or Switch Refresh. Update heat maps and multiple controllers.

Build Support Expert / Amazon Web Services 05/2021 - 04/2023 Assisted customers with various types of technical issues via email, live chat and telephone. Built and deployed AWS CND infrastructure at assigned regions. Conducted planning, analysis/traceability of user requirements, architectures traceability, procedures, and problems to automate or improve existing systems and review cloud service capabilities, workflow, and scheduling limitations.

Trained new hires to manage the increasing number of vendor cabling projects in the area Site coordinator of vendor cabling projects and server rack installation Monitored support activity trends to create problem resolution and solution reports. Developed solutions designs based on analysis of requirements and new technology. Directed the install of servers, racks, and network devices. Produced an equipment purchase list and work with various vendors to get quotes. Implemented and improved upon policies for safety

Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting. Network Deploy Technician / Amazon Web Services 05/2021 - 04/2023 Set up and installed network cabling infrastructure. Resolved routing, wireless and other network-related issues. Completed post-installation tests, checking functionality. AR

Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness. Communicated technical information in easily understood terms to non-technical individuals and reported to Project managers

Installed and managed connected hardware and application components to assure nonstop environment operations.

Troubleshot problems related to fiber links and wireless access points for network infrastructure and performance. Configured and managed VPN connectivity and network performance tuning. Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits. Created and updated technical documentation for network installations and changes to existing installations. Trained team members and users in newly implemented and emerging technology to enhance business productivity.

Received and prioritized support requests to maximize resource utilization. Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations. Performed variety of clerical and administrative duties pertaining to on-site support. Data Center Technician (Team Lead) / Amazon Web Services 08/2020 - 05/2021 Installed, configured and tested new servers, workstations, software and peripherals. Installed 200+ Rack Level Tamper detection (RTD) devices a week to enhance physical security for AWS cloud server racks.

Audited infrastructures using spreadsheets such as Excel. Created, updated, and closed security hardware installation, replacement, and troubleshoot tickets. Ran hardware diagnostics to detect and replace failing parts. Communicated and collaborated with corresponding site engineers and upper management. Operated multiple ticketing systems in a short period of time. Sent and received necessary supplies for daily task. Conducted workflow analysis, space design or cost comparison analysis. Trained team members and users in newly implemented and emerging technology to enhance business productivity.

Documented processes and kept event logs in internal work logs. Hardware Technician, Marketing and Sales Associate / Experimax 07/2019 - 01/2021 Collaborated with marketing and sales teams to expand brand awareness. Investigated market conditions to identify priority needs and seek out growth opportunities. Built rapport with customers and gave accurate Apple product guidance. Performed regular research on target audience's wants, needs and purchasing patterns. Repair, upgrade, sell, and purchase apple products. Kept inventory levels optimized and supplies organized for forecasted demands. Consulted with customers to understand desires and suggest best products to meet needs. Collaborated well with team members to carry out daily assignments and achieve team targets. SKILLS AND CLEARANCE

Obtained a Public Trust

Network Configuration

FAQ Updating

Software Deployment

Supervision & Leadership

Relationship Building

SOP Creator

Microsoft Office

Network Repairs and Maintenance

Hardware Installation

Team Collaborator

Maintenance & Repair

Project Management

EDUCATION AND TRAINING

Associate of Science: Business Administration 07/2018 Laurel Ridge Community College

Bachelor of Science: Information Technology Project Management Western Governors University - Salt Lake City, UT

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