Chapel Hill, NC
... • Respond to ETA for clients on call and onsite IT field solutions • Specify to verify with Helpdesk that call ticket match the case reported • Participate in phone conference with team and management to evaluate progress • Attend Company ...
- Jun 06
Fort Lauderdale, FL
... 12/97 – 6/99 Hired during a new network rollout to manage helpdesk, managed coverage and support for 350 local and 1200 remote users. Handled executive projects exploring mobile solutions (PALM, Pocket PC). Coordinated repair of PC’s & printers with ...
- Jun 06
Washington, DC
... • responded to helpdesk tickets, solving desktop, laptop, and peripheral-related issues to keep operations running smoothly. • Worked with team members to install, upgrade, and set up software applications, improving overall system efficiency. • Led ...
- Jun 06
Newark, NJ
... Monitored ServiceNow Ticketing queue from first level helpdesk, handled Hardware/Software issues in time efficient following SLA, either customer facing, phone or chat. Provided AV support by setting up and maintaining Audio and Video equipment when ...
- Jun 06
Dallas, TX, 75225
... Help Desk Support Mar 2019 – Apr 2021 DXC Technology, New York, NY • Established a formal helpdesk ticketing system, enhancing issue resolution processes and ensuring timely and effective support for end-users. • Responded to and resolved an average ...
- Jun 06
Rosedale, MD
... delegated remedial actions to staff as necessary • Achieved company mandated productivity levels by monitoring and coaching employees • Oversaw helpdesk activities to ensure efficient and effective responses to client issues • Provided support to ...
- Jun 06
Winter Park, FL
... Reporting skills Computer skills: Microsoft Office (Word, Excell, Powerpoint, One notes, Outlook, Access), socio media, email communications, Software Skills (Zendesk, Helpdesk) References: 1- Yves Hermann Desvarieux Manager at Rice Corporation ...
- Jun 06
Baltimore, MD
... As your employee, here is what I can bring to the table: • A Master’s Degree in IT • 8 +years working as a Tier 1 & Tier 2 Helpdesk Tech. • 8+ years working as an IT Network Technician. • 5+ years of computerized television system management • A ...
- Jun 05
West Bend, WI
... – Sussex, WI IT Manager Oct 2021 – Aug 2022 • Managed the network infrastructure (Voice and Data) including all internal and external facing systems including Budget, Helpdesk Personnel, LAN, WAN, EDI, WEB, Servers, Workstations, Phone System, etc. ...
- Jun 05
Fort Worth, TX
... departments in resolving new issues that occurring and help create how to updates for the help desk ●Liason between helpdesk,desktop,networking, and telecom specializing in one off issues Laquinta Jun 2013 – January 2016 Tier II Help Desk ●Desk ...
- Jun 05