System Administrator Active Directory

Solomon Akande

System Administrator

Dallas, Texas 862-***-**** ****************@*****.*** LinkedIn OBJECTIVE:

• Detail-Oriented System Administrator with 5 years of experience and expertise in network administration, system security, and hardware maintenance to enhance operational efficiency.

• Well Versed in installation, configuration, maintenance, and production support of Windows OS server, Azure Directory, and Database server.

• Hands-on experience with installing and managing IT Services such as Active Directory, Site replication, Multi Domain forests architectures, DNS, WINS, DHCP, and Terminal Services.

• Implemented and managed firewall configurations, including SSL VPNs, site-to-site VPNs, NAT policies, access rules, and content filtering to safeguard the network against unauthorized access and threats.

• Utilize Open Shortest Path First (OSPF) and Border Gateway Protocol (BGP) to manage routing policies and interconnectivity within and between networks.

• Overseed Wide Area Network (WAN) and Local Area Network (LAN) operations, ensuring efficient data communication and connectivity across various geographical locations.

• Utilized Microsoft Office applications (Excel, Word, Visio) for documentation, reporting, and project management. • Administered Windows, Linux, and MacOS environments, ensuring systems are updated, secure, and running efficiently.

• Implement and manage backup solutions and disaster recovery plans to protect critical data and ensure business continuity.

• Employed strong communication and problem-solving skills to address IT issues, ensuring timely resolution and minimal disruption to operations.

SKILLS

Networking: DNS, OSPF, CISCO, BGP, WAN & LAN, IP Network, VLAN configuration, DHCP server Configuration, Network configuration and troubleshooting

Security: Firewalls (SSL VPN, Site-to-site VPN, NAT policies, Access rules, content filtering) Hardware: Cisco routers, Cisco switches, Hardware setup, troubleshooting, and maintenance Database Management: SQL

Tools: Microsoft Office (Excel, Word, Visio, Suit) Operating Systems: Windows, Linux, MacOS

System Management: System monitoring and security measures, Managing user accounts and permissions, Backup and disaster recovery solutions

Soft Skills: Problem-solving, Effective communication skills, Ability to work under pressure, Strong organizational and time management skills, Teamwork and collaboration

EDUCATION & CERTIFICATION

Bachelor of Science (B.S.) Information Technology (Pursuing) Essex County College. Newark, NJ

Ebute Elefun High School, Lagos, Nigeria Jan 2008 - Nov 2014 Cisco Certified Network Associate (CCNA) Certification CompTIA Security +

EXPERIENCE

System Administrator May 2021 – Present McKinsey & Company, Summit, NJ

• Effectively manage user accounts in Office 365, overseeing user provisioning and access permissions to optimize productivity and security.

• Proficiently administer user accounts in Active Directory, ensuring proper access controls and efficient user management

• Configure and manage enterprise DNS systems, enhancing network security and efficiency, leading to a 15% reduction in domain name resolution issues.

• Provide internal deskside support to employees, offering timely assistance and troubleshooting for both Windows and macOS systems

• Design and deploy OSPF routing protocols, optimizing internal network traffic and achieving a 99.9% network availability rate.

• Provide system administration of Windows-based computers, networks, and server administration. • Create and install network hardware such as routers, switches, and wireless access points, resulting in a 13% increase in system speeds

• Implement BGP for external routing, ensuring continuous Internet connectivity and strengthening relationships with ISPs, which resulted in a 25% improvement in external traffic handling.

• Configure VLANs and DHCP servers to efficiently manage IP address allocation and segment network traffic, resulting in a 15% decrease in network congestion.

• Monitor network traffic, perform speed tests, analyze bandwidth, and automate reports.

• Document system requirements, write IT plans, and develop strategies to make ongoing improvements that support system flexibility and performance.

• Conduct regular network configuration audits and troubleshooting, maintaining optimal network performance and reducing downtime by 40%.

• Manage firewall infrastructure and implement SSL VPNs and site-to-site VPNs, securing remote access and reducing security breaches by 50%.

• Conduct proactive system monitoring, identifying and addressing security threats and performance bottlenecks, reducing system errors by 35%.

• Implement a new backup and recovery plan, reducing data loss by 90% and minimizing system downtime to less than 15 minutes.

Help Desk Support Mar 2019 – Apr 2021 DXC Technology, New York, NY

• Established a formal helpdesk ticketing system, enhancing issue resolution processes and ensuring timely and effective support for end-users.

• Responded to and resolved an average of 30+ help desk tickets daily, ensuring timely and effective solutions to user issues, leading to a 95% customer satisfaction rating.

• Developed and maintained clear and concise documentation for troubleshooting and resolving common issues, improving the resolution speed by 25%.

• Established a proactive monitoring system for IT infrastructure, identifying potential issues before they impacted users, and reducing system-related tickets by 20%.

• Performed remote troubleshooting and provided clear, step-by-step instructions for users, resulting in a 30% increase in first-call resolution rates.

• Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-users

• Routinely delivered detailed reports to supervisors on the status of all technical issues and assigned projects. • Worked with HR to develop standard operation policies and procedures for routine systems management tasks and effective user training manuals.

• Facilitated effective communication between the IT department and other departments, ensuring IT initiatives and changes were well-understood, which enhanced inter-departmental collaborations by 25%.

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