Customer Service Delivery Driver

Ephraim Tomer

Delivery Driver/Customer Service Representtive/Computer Technician

Self motivated, team player, good Customer Service and safety conscious personnel Authorized to work in the US for any employer

Location: Durham, NC 27713

******@*******.***

+1-919-***-****.

Education

Vocational Training-Associate in Basic Electronics/Electrical Universal Technical Institute - Aba (1986 to 1988) High School Diploma in General Science

National High School - Aba (1983 to 1986)

Work Experience:

Delivery Driver-Door Dash, (August, 2022 till Present)

• Recieve customer orders

• Drive to pickup location at Restuarant/shop in a timely manner

• Arrive and Contact personnel to pick up delivery orders

• Alert /update customer enroute to destination

• Maintain safe driving priority while in traffic

• Arrive to drop off at Customer destination

• When necessary contact Support to resolve any issues for clarity.

• Provide feedback rating on delivery experience.

Delivery Driver-Lyft (March 2022)

• Recieve customer passenger ride orders

• Drive to pickup location in a timely manner

• Arrive to contact and pickup passenger

• Greet and Provide good customer service enroute to destination

• Maintain safe driving priority while in traffic

• Arrive to drop off Passenger at destination

• When necessary contact Support to resolve any issues for clarity.

• Provide feedback rating on Passenger ride experience. IT Service Technician- Durham, NC. June 2018 to September 2021

• Schedule meet up for clients on call and onsite IT field solutions

• Communicate with intending clients with quality Customer Service approach

• Receive ad response calls for online Tech solutions

• Invite users to interface and troubleshoot slow PCs/laptops performance

• Recommend repair plans or parts replacements on break fix

• Utilize eBay/online store sites to order and purchase required parts

• Use online Tech forum to learn practical ideas on novice cases

• Perform Windows 10 upgrade through Microsoft downloads

• Confirm digitally signed Product Key for new Windows 10 installations

• Accept to use free trial MS Word included in Microsoft Office 365 package

• Sign on to own the Microsoft Office 365 software for regular use after free trial

• Conduct administrative security check by up-to-date firewall setting

• Activate Bluetooth audio function on PC or Laptop

• Install most recent audio codecs from online solution for quality sound output

• Troubleshoot LAN/Wireless connection for Wi-Fi link

• Diagnose internet failure on browser for options to restore online service

• Search/download/install windows update for efficient performance

• Update software at Device Manager (disable/enable) to repair poor network connectivity

• Replace bad Memory (RAM) sticks to enhance browser speed

• Check Mouse pointer speed to fix from freeze slow speed

• Replace CPU faulty fan, add thermal grease to fix overheating

• Replace Laptop bad battery with power leak, for a new stable function

• Troubleshoot wall socket/power cord, to determine “No power” issue on Desktop PC

• Disk check/disk clean/compress to allow more space on C drive

• Document specific issues and work performed on each equipment

• Document integral service plans on how they relate to various OEM products

• Request feedback from clients to rate their levels of satisfaction IT Consultant-Field Service Technician:- Savannah, GA. July 2014 to May 2018 Vodastra Systems Solution, Tech Service Today, and Worldwide Technologies Service.

• Respond to ETA for clients on call and onsite IT field solutions

• Specify to verify with Helpdesk that call ticket match the case reported

• Participate in phone conference with team and management to evaluate progress

• Attend Company orientation training with GoToMeeting

• Adhere to safety regulations within each work environment

• Research for latest improved work practice with proper tools

• Ensure that every work order is resolved within the SLA with clients

• Follow specifications on schematics and approved performance procedure

• Provide service and repairs with quality Customer Service at job sites

• Maintain calm with a positive professional attitude to handle critical situations

• Engage in discussion to assure satisfaction and highlight on service updates

• Recommend to the customer on choice of PCs to meet definite demand

• Coordinate with Technical Team for work in a new environment

• Parts ordering using model/serial numbers, as required in service standard

• Desktop troubleshooting, replacement of parts and repairs.

• Replacement of system motherboard in (IBM) Lenovo PC

• Wi-Fi card installation to restore failed LAN wireless connection

• Replace cracked LCD screen new match and back cover for laptops

• Download and install latest version Internet Explorer/Firefox/Chrome Browsers

• Restore Laptop browsing speed by virus deep scan and complete removal

• Install Microsoft Antivirus for system protection with firewall capabilities

• Disk cleaning and defragmentation to maintain PC health

• HDD installation with larger disk space and equivalent RAM value

• Disk partitioning to create backups and Recovery space

• System re-imaging upgrades for windows XP, Vista, 7 and 8 with software updates

• Firmware updates to support system quality performance

• Diagnose Network failure on Avaya Phone, and network cable replacement

• Instruct Customer on proper setup of equipment to maintain good use.

• Troubleshoot Konica Minolta multi system Copier for error reading

• Replacement of the Copier Laser card and restored normal operation

• Repackage return parts in proper box for shipping by FEDEX or UPS

• POS Registers repair service and new installations in retail stores

• Request feedback from manager of client to confirm best practices or for further assistance

• Replacement of Fuser part in Lexmark Printer and test print by customer Associate

• Installation of system board in Lexmark Copier/Printer

• Troubleshoot and Replace bad (Debit/Credit reader) Hypercom Payment Terminal

• Troubleshoot dead-power issue in Flat screen TV, and repair to full function

• Document accurately work done with specialized form filling in every job call

• Communicate any issues to escalate for further Technical work beyond the initial case call. IT Field Service Technician-(150 MRT:) April 2014 to June 2014 CompuCom Systems Inc. (Contracted) - Savannah, GA

Walmart, Home Depot, Target, Statefarm, Citi Financial, JC Penney, Bilo Stores (Win Dixie/Harvey’s), Omnicare and Pet Smart Clinic.

• Respond to case calls using Company's specialized webinar site, with specified procedures/documentation.

• Initiated an IDEA engineering, which should enhance functionality of the Company's already existing web tool.

• Participate in weekly conference calls, to interact with team and management on progress and updates,

• Comply with schedule for estimated time of arrival (ETA) on site.

• Work with VPN connectivity for secure web portal of the client.

• Accept and schedule tasks to fulfill the Service Level Agreement (SLA) with the Customer.

• Sign the vendor's site visit log book before and after service/repairs was provided

• Enjoy the music on phone “hold time” while processing orders, and wait patiently for Tech Support response.

• Receive new parts ordered and delivered for service/repairs of various equipment.

• Provide technical Support with quality Customer Service, to communicate and interface with Customer.

• Provide remote desktop Assistance via online Tech. Support (TST).

• Install new complete PC workstation and peripherals.

• Restore breached phone communication at 66 block tone detection and line tracing.

• Recover Windows 2000 Server down issue, by replacing failed HDDs with the support of WAN administrator.

• Restore failed POS registers issue, due to memory double dump during power surge.

• Calibrate POS electronic/digital scale after installation of peripherals on register.

• Resolve hand held scanner failure to interact with PC functionality.

• Windows XP, Vista and 7 upgrades and installations, by either HDD swap, re-image or system osmosis.

• Install new Printer: Pentronic, Laser or Lexmark types and models.

• Configure new IP Address of printer and perform a test print from the network.

• Repair Kiosk Printer and install new keyboard.

• Repair paper jam in printer and improve print quality.

• Replace maintenance kit to resolve issue that occurred with printer functionality.

• Restore Printer for use, after dead power card was replaced with new one.

• Troubleshoot Network Switch patch or router and recommend cabling service.

• Resolve LAN issue with replaced AXP connection for communication within business environment.

• Replace network cable, after testing to confirm old bad with failed function.

• Troubleshot to verify or restore network connectivity with PC or Printer.

• Provide on the spot training to Customer Associates on preventive maintenance and work done.

• Schedule a new date and time for a return visit, if work was incomplete or awaiting parts ordered.

• Repackage the defective/removed old parts for return shipping to Company's resource center Computer Service Technician: February 2014 to March 2014 Meta Dos. Inc. (Dba) National A+ Mobile PC Doctors (Contracted) - Savannah, GA Empire Beauty School (EBS)-Savannah, GA

Empire Beauty School (EBS) - Augusta, GA

• Provide prompt and courteous on site PCs repairs

• Remote Desktop Support performed with WAN administrator for EBS.

• Enhance good customer relation with the EBS Management, with direct support and discuss change option.

• Document detailed requests, follow-up, with solutions for all aspects of network support.

• Submit technical detailed service/repairs report with photos of “before and after” system operations.

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