Help Desk Data Entry

Khadija Bouzihay

703-***-**** *********@*****.***

US CITIZEN

Summary

Looking to obtain a position in a challenging environment, where my degree in Cloud Computing and my experience in IT help desk support will be an added advantage. In the long run, I aim to further improve my skills and continue to contribute even more towards the firm's growth.

SKILLS

• Technical Skills: Active Directory, AWS (EC2, S3, RDS, IAM, Lambda, VPC, CloudFormation, CloudTrail, CloudWatch), AWS CLI, Bash, Cloud Computing, Configuration Management, Data Entry, DHCP, DNS, Git, CI/CD

• Software & Tools: Microsoft Office (Excel, PowerPoint), ServiceNow, TeamViewer, RDP, Remote Desktop, Linux, MacOS, Windows (XP, 7, 8, 10)

• Networking: Network Troubleshooting, TCP/IP

• Scripting: Bash, PowerShell

• Customer Service Skills: Communication and Interpersonal Skills, Patience, and Problem-Solving, Good phone etiquette

• HIPAA Compliance

Academic Projects

Deploying a Coffee Shop Website using AWS Services and Tools

• Led a team project to create a coffee shop website hosted on Amazon Web Services (AWS).

• Used AWS services like Amazon S3 for hosting, Amazon EC2 for servers, and Amazon RDS for databases.

• Implemented security with AWS IAM policies and SSL certificates.

• Handled domain registration and DNS management with AWS Route 53.

• Set up automated deployment with AWS Code Pipeline and Code Deploy.

• Worked with the team to solve problems and improve website performance on AWS. Experience

Walgreens Boots Alliance Remote

Help Desk 01/2019 - 01/2020

• Helped end-users by providing Tier 1 technical support, fixing hardware and software issues to ensure smooth functionality and user satisfaction.

• responded to helpdesk tickets, solving desktop, laptop, and peripheral-related issues to keep operations running smoothly.

• Worked with team members to install, upgrade, and set up software applications, improving overall system efficiency.

• Led the setup of a practice computer system to mimic common IT problems. Helped with training and fixing issues, focusing on solving problems for customers. Received calls from customers and assisted them with computer problems.

• Identified and fixed hardware, software, and networking issues, ensuring continuous system operation and user productivity.

Iman Academy Houston, TX

Educator and Data Manager 09/2014 - 06/2018

• Organized the creation of an engaging, student-centric classroom atmosphere, resulting in a 20% improvement in student performance through interactive lessons and personalized attention.

• Worked with colleagues to explore new teaching strategies that enliven the classroom and lead to better learning for our students.

• Issued comprehensive reports and documents to help administration and parents make decisions regarding the improvement of student performance.

• Performed data entry work and maintained complete managements for student records through Excel, ensured regular and correct record keeping.

Education And Certificates

Western Governors University (WGU)

Bachelor of Science in Cloud Computing

(Current)

Northern Virginia Community College

Associate of Science in Cloud Computing

05/2023

AWS Certified Solutions Architect – Associate

04/2024

Language

Arabic

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