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Sacramento, CA
... SKILLS ITIL Foundation v4 Certified, Cherwell Certified, BMC certification in ITSM 9.x, Salesforce Dev401 certified and BMC Remedyforce certified. Technical skills include Remedy ARS, Remedy ITSM through v9.x (Service Desk, Change Management, Asset ...
- 2023 Aug 30
Sacramento, CA
... CERTIFICATIONS AWS Certified Developer - Associate Amazon Web Services 2017 VCP 6.5- Data Center Virtualization VMware 2018 MCSE: Cloud Platform and Infrastructure Microsoft 2017 MCSA: Windows Server 2016 Microsoft 2016 ITIL® v3 AXELOS 2016 ...
- 2023 Aug 20
Sacramento, CA
... Infrastructure Library (ITIL) Policies Personal hands-on Deskside Technical Support Assistance SMC Remedy Ticketing Support System Company-wide System Down Status Reporting Emails Project Management experience in assistance with Project budgeting. ...
- 2023 Jan 26
Sacramento, CA, 95811
... Have several project experiences in managing and implementing data center migrations, consolidations and transition to operations using the ITIL processes. Included data center consolidations for acquisitions, data center infrastructure ...
- 2023 Jan 04
Sacramento, CA
... Drives, 3592 Tape Drives) Software: BMC Remedy (Version 5 & 7) Avaya Phone Systems Tivoli Enterprise Console (TEC) ITM Monitoring ITIL (version 3) I BM Maestro Job Scheduling Console Proactivenet Monitoring Console HP OVO Monitoring Console TWS Job ...
- 2022 Dec 07
Sacramento, CA
... Desktop Support Technician AEROJET - Rancho Cordova, CA July 2011 to November 2011 Assisting VPN clients over the phone with issues that they may have with applications and programs ● Working with an ITIL Service mind set (escalations, due diligence ...
- 2022 Nov 18
Sacramento, CA
... -Implementation of the standards for improved practices based on ITIL v3. -maintain the local network -System in good functioning order; maintain the WAN linking systems active and functioning (voice-data); technical support, and maintenance of the ...
- 2022 Jun 20
Folsom, CA
... Apply business knowledge in ITIL & Remedy 7 environment. Test and analyze Remedy 7 and keep management informed. Consistently set higher goals and set better standards for excellent Customer Service. California Dept. of Corrections (Information ...
- 2022 Jun 08
Sacramento, CA
... Aperture, Visio, Oracle Financials Project Methodologies: Project Management Institute, familiar with SDLC Waterfall, ITIL, Rational Unified Process and Agile practices EXPERIENCE Employer: Kaiser Permanente 01/2022 - present Project Manager ...
- 2022 May 03
Sacramento, CA
... CORE COMPETENCIES Extensive experience with end-to-end IT infrastructure as well as ITIL (ITSM, ITAM) focused on aligning IT services that meet business needs. Excellent liaison between business units and technical teams – I understand both sides ...
- 2021 Sep 11