Career Objective: Front Desk Agent

Accomplishments:

Fifteen years of experience in hotels and hospitality companies.

Programmer for Department of Health Services: Developed and maintained several Data Base programs and controlled application testing.

As IBM Representative: Increased average hardware sales from $100K/month to $250K/month, motivated other staff, provided training classes for all IBM dealerships.

Education:

Rollins College Winter Park, Florida

Bachelor of Science Degree in Business Administration 1983

Orlando College Orlando, Florida

Bachelor of Science Degree in Computer Science 1987

Contract Training Certification:

Administrative Skills Certification Program (Microsoft Word, Excel, PowerPoint- Presentation, Visio, Access, Fundamental of Internet Research, Contract Analysis)

Competitive Bid, Non-Competitive Bids, SB/DVBE, Advertising State Contracts, Best Practices to Award Contractors

Statement of Work, Seven Habits of Successful People, Project Management

Accounting Courses:

Principles of Accounting - Intermediate Accounting – Advance Accounting

Management Accounting, Cost Accounting, Auditing

Business Law, Principles of Public Finance

Special Skills

Analytical:

1.Analyze data and adapt an effective course of action.

2.Make sound decisions and recommendations to clients based on education, work experience, training, analysis, and research.

Technical:

1. Apply accounting principles and procedures.

2.Prepare organized, thorough, complete, concise, convincing, accurate objective reports and effective supporting schedules.

Communication:

1.Establish and maintain cooperative relations with officials at all level.

2.Communicate effectively to analyze and provide technical support for clients.

Experience

Financial Information Systems for State of California

California Department of Public Health July 2013 to September 2019

Generate, develop, review, analyze and process the following types of the contracts: Information Technology, Inter Agency, Subvention, Consulting Contracts, Cooperative, Technical Research and Development for University of California, (DVBE-under $5,000.00 Short form Agreements).

Assist management or technical staff in organizing new contractual procedure, boilerplates & bulletin boards, new announcements from directors’ office.

Provide guidance, consultation, gather and analyze data to make appropriate recommendations to highly visible contractual agreements. Respond to customers regarding contract procedures.

Research and update IT knowledge for current requirements to improve processes and procedures.

Communicate complex IT Agreements with project managers, vendors, and consultants

California Department of Transportation December 2009 to June 2013

Generate, develop, review, analyze and process the following types of the contracts: Inter Agency Agreements, Research and Development for University of California, Cooperative Agreement, Environmental Engineering, Information Technology acquisitions, Fund Transfers and Consultation.

Assist management or technical staff in organizing contract procedure.

Provide guidance, consultation, gather and analyze data to make appropriate recommendations for urgent contractual agreement.

Respond to other agencies regarding contract procedures.

Research and gather various data to update and enhance services.

Bid evaluation of IT Agreements, analyzed negotiation and provided support to management in event of protest filed by bidders.

Developed presentations and scheduled meetings with consultants and attorneys

California Department of Consumer Affairs April 2009 to December 2009

Reviewed and recommended approval or denial of Professional Conduct and Ethics (PC&E) courses.

Compiled statistics related to Licensing Division workload, including The

Department of Consumer Affairs Survey.

Drafted correspondence to licensees and the public for the licensing Manager.

Responded to information requests from National Association of State Board of

Accountancy.

Revision to the Board’s Web Sites and forms related to the license renewal.

Coordination with Staff Services Analyst to maintain primary responsibility for

reviewing the information reporting and monitoring needs of the Renewal and

Continuing Competency Unit.

Responding by telephone and e-mail to technical and sensitive inquiries from

licensees, applications, government agencies, accounting firms, and the public regarding license renewal and continuing education.

California Department of Technology Services April 2008 to March 2009

Analyze Problems to participate and lead the Service Outage Analysis (SOA) meetings.

Prepare detailed incident and problem reports.

Participate in related Service Outage Resolution & projects.

Communicate effectively with all levels of management & administrative staff.

Provide detailed Analysis and Matrix for each individual project.

Participate and effectively organize management meetings.

Respond to correspondence regarding Root Cause Analysis & cooperate with Customer Relation Staff.

Apply business knowledge in ITIL & Remedy 7 environment.

Test and analyze Remedy 7 and keep management informed.

Consistently set higher goals and set better standards for excellent Customer Service.

California Dept. of Corrections (Information Technology) Sept. 2005 to March 2008

Perform analysis of sensitive and critical data to develop complex reports.

Imaging, configuring and deployment of user workstations for new employees.

Provide technical support for Windows 2000 and XP Professional, desktops,

Laptops, in addition to different procurement applications.

Maintain the inventory control database for Business Management and Procurement

Branch including documentation.

Provide written and oral instructions to customers in the proper use of equipment, hardware and software.

Procure, install, or remove older printers, peripherals and analyze budget for new

products.

Work independently, with other technical staff, and customers, to diagnose and

resolve problems quickly and efficiently, coordinate repairs with other team members.

Detailed knowledge of contracting and IT procurement regulations.

Comply with State of California Regulations and meet goals in communicating with

small/micro business, recycled products in addition to DVBE programs.

Department of Corrections & Rehabilitation (Institution Contract Management)

Associate Governmental Program Analyst September 2000 to September 2005

Generate, develop, review, analyze and process complex institutional contracts.

Assist management or technical staff in organizing new contract procedure.

Provide guidance, consultation, gather and analyze data to make appropriate recommendations in necessary contractual agreements.

Respond to correspondence regarding contract procedures.

Conduct presentations on contractual procedures to institution and internal branch staff.

California Department of Health Services (Information Technology Services Division)

Programmer Analyst II October 1999 to September 2000

Develop Source Programs for the Health Care Eligibility Unit.

Review and maintain outdated Medi-Cal Source Programs.

Ensure compliance with County and state regulations, policies, and procedures.

Document errors, irregularities, and financial abuse of Medi-Cal Programs.

Prepare and issue monthly individual statements for the Health Care Eligibility Unit.

California Department of General Services (Office of the State Publishing)

Programmer I (Information Technology) September 1998 to October 1999

Designed and developed programs in Fox Pro.

Supported the Addressing Unit with Desktop Mailer software.

Maintained and updated employee manuals in the Addressing Unit.

Responded to written and telephone inquires from clients with specific projects.

Provided direction and support to end users with various labeling questions.

Tested applications, analyzed, and informed management with regards to Y2K compliance issues.

Initiated, designed, and implemented new Standard Operation Procedures.

Applied knowledge of Marketing in order to gain new clients with specific needs.

Provided support to clients in identifying and resolving various technical issues.

Processed more than sixty labeling and addressing jobs per month.

Technical Sales Representative (Northern Cal.) IBM, HP, Canon products 1993-1998

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