Computer Operator Project Manager

DOMINIC LONG, PMP

916-***-**** (cell) E-mail: ******@*****.***

SUMMARY

A Project Manager Professional and Information Systems Manager with over 20 years Information Systems Management experience. 15 years of increasing Project Management responsibility, 8 years in Health Care and more than 13 years of Technical Management Operations Support experience. Expertise includes the project management process, planning and prioritization, risk identification and management, decision making, analytical thinking, and cost management. A self-starter, effective communicator, team builder, implementer of new ideas and technologies.

Education: University of Phoenix: BS: Management Information System

Hardware: HP, SUN, Virtual servers, Windows 7/10 Desktops, CISCO

Software: MediCal, Lotus Notes, ISO Best Practices, SecureLink, CompTIA Security+, JIRA, Clarity, RDP, HP Vantage Point Operations, AlarmPoint, Peregrine, Remedy, CRM, SAP, BI, Business Objects, UNIX, Microsoft Office Suite, MS Project Server, Tableau 10 Essential, SharePoint, TFS, Project Invision (PIV), Mercury PPM, Veritas Backup, Aperture, Visio, Oracle Financials

Project Methodologies: Project Management Institute, familiar with SDLC Waterfall, ITIL, Rational Unified Process and Agile practices

EXPERIENCE

Employer: Kaiser Permanente 01/2022 - present

Project Manager (Consultant)

●Resource Forecast, provide variances (finance), maintain project plans

●Attend meetings with Business and report status, provide escalation and resolutions

●Attend and provide support in all Scrum Meetings along with artifacts support maintenance

●Provide monthly burn down

Environment: MS 365, SharePoint, Teams, HP Cloud Data Lakes, RPM, JIRA

Employer: Direct Technology 07/2021 - 10/2021

Project Manager

●Currently leading an initiative for the Department of Health Care Services in the Behavioral Health Division. As the lead I’m currently working on project artifacts.

Employer: ConvergeOne 02/2020 – 02/2021

Project Manager (Consultant)

●Coordinates internal resources, offshore team and third parties/vendors for the flawless execution of projects

●Ensures all projects are delivered on-time, within scope and within budget

●Review billing phases with client and bill appropriately

●Ensures resource availability and allocation. Develops a detailed project plan to monitor and track progress

●Manage software development, Virtual desktop infrastructure (VDI), cloud migrations, server infrastructure, Video teleconferencing, network communications (firewall, fiber, wireless, switches, routers, etc.), Greenfield, lift and shift

●Manage changes to the project scope, project schedule and project costs using appropriate verification techniques

●Meets budgetary objectives and makes adjustments to project constraints based on financial analysis

●Forecasts project revenue and ensures revenue commitments to the business are met

Environment: MS Office Suite, AWS, CISCO, SharePoint, Teams, ConnectWise, Planview, Sheets, Oracle IaaS, Greenfield

Employer: Vinet Industries, Remote 06/2017 – 05/2021

Executive Advisor

●Provides consulting services to a company founder and management team. Study the organizational goals and strategies of a business and determine what changes can be made to better serve the company and its executive team.

Employer: IBM, Remote 06/2019 – 07/2019

Sr. Project Manager (Consultant)

●Manage software and network infrastructure projects (circuits, servers, PC’s, LAN/WAN, wireless, firewalls etc...)

●Cross reference various documents to create a master inventory, schedule migrations, provide team members/management with updates

●Document within SharePoint and BOX

●Liaise both with customer and IBM internal teams, lead calls, track activities, provide updates to IBM management and customer

●Liaise with 3rd party vendors

State of California, California Department Correction HealthCare Services, Elk Grove, CA 02/2019 – 04/2019

Joint Commission Project Manager (Consultant)

●Applying principles, methods, techniques, and tools for developing, scheduling, coordinating, and managing projects

●Responsible for creating project plan Gantt, users stories, issue triage for management and executive staff

●Interpret/Review policy, procedures, findings, requirements from Joint Commission Surveys within the healthcare institutional corrections facilities

●Interpret contract and collaborate with staff at headquarters and at the institution

●Ambulatory Accredited

Employer: Allscripts Healthcare Solution, Stockton, CA

IT Project Manager 02/2016– 10/2018

●Manage projects and work efforts consisting of A/V conferencing room solution, several dozen applications not limited to nurse call paging upgrade, PACS, CPACS, POS upgrades. Managed network, hardware (virtual), workstation deployment as well as middleware application upgrades while keeping patient safety in mind.

●Lab upgrades include the following applications CareFusion, Echo Credentialing, Myla, Telcor, Remisol and Novius

●Coordinated with client hospital staff user stories, hardware and software vendors, integration testing on all phases of the projects

●Work closely with facilities management relocating departments and individuals. Managing timing of equipment, networking and staff.

●Coordinated IT efforts with consultant to build-out, open and relocate staff to a new building

●ISO Best Practices Coordinator for site

Environment: Client/vendor/staff meetings, Hybrid-Waterfall, Agile, Oracle, PPM, Service Desk, Trello, SCM, OpenLink, HL7, RFP, IBM cloud, virtual server, on premise data center mgt, offshore teams, Windows 7/10

Employer: Social Interest Solutions, Sacramento, CA

Project Manager 03/2015- 05/2015

●Manage several parallel application and infrastructure efforts with various delivery dates, team members and requiring different prioritization for disaster recovery projects.

●Developed/manage software project schedule for recertification process for client to meet a regulatory requirement for the Affordable Care Act.

●Meet regularly with entire IT staff leads to discuss planning and strategy.

●Responsible for weekly progress reports, effectively communicated expectations to team members, stakeholders and leadership.

Environment: PMO, TTPro, MS Project, Waterfall, Agile, Kanban, on/off premise data center mgt, client meetings, weekly reports, JAVA, SaaS, JAD sessions

Employer: The Computer Merchant Limited behalf of HP/ Client: CalWin, Folsom, CA 03/2014- 10/2014

Project Manager (Consultant)

●Manage several software customer engagements to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects according to PMO policies which follow IEEE Standards and SEI CMM.

●Responsible for rack/stack/network connectivity for global network appliance in 4 data centers

●Manage corporate and customer efforts to plan/implement solutions for CalWin and CalHEERs customer problems.

●Responsible for business as well as team management strategy.

●Provides innovative solutions to complex and critically sensitive issues affecting multiple disciplines and work groups.

●Determines and pursues courses of action essential in accomplishing objectives.

Environment: ClearQuest, Project plans, PPM, Waterfall, Agile, dashboards, SharePoint, Scrum, infrastructure, JAVA,SaaS, IEEE, SEI CMMI, TOAD 11.0 (for SQL), SOAP UI

Employer: Sutter Health Care, Sacramento, CA 06/2013- 08/2013

Project Manager

●Provides overall project methodology for system retirement, legacy archive application and infrastructure project

●Manage project budget of approximately 850k

●Creates and manages the overall project development plan to include resources, scope, and timeline

●Manages overall project operations. Over 150 servers and applications in several regions.

●Monitors overall project and tracks issues/risks and determine mitigation plans

●Manages vendor relationships

●Provides regular progress reports and dashboards

●Facilitates Core Team status meetings

Environment: Project plans, PMO, PWA, data center, reports, dashboards, meetings

Employer: State of California, Dept. of Health Care Services, Sacramento, CA 09/2010- 5/2013

Project Leader/Staff Information Systems Analyst

●Project leader on complex information technology studies, responsible for analyzing software upgrades to the Medical Database System and communicating analysis, user stories to sponsors, integration testing and programming staff.

●Performing oversight on projects to convert county health programs to meet requirements in the Affordable Health Care Act. Including server to server network access for selected counties in coordination with OTECH.

●Develop business and system requirements, including scope, analysis, test plans, risks assessment and provide direction and leadership to sponsors and team. Review and process Medical and Medicaid record claims.

●Organize meetings with programmers, testers, network engineers, data center staff and sponsors to guide the project to an effective conclusion.

●Identify problems, including cause and effect to ensure problems are properly addressed.

●Use logic and reasoning to identify the strengths and weaknesses of alternative solutions.

Environment: Affordable Health Care Act, Waterfall, Agile, infrastructure, scope, analysis, test plans, risks assessment, documentation, BRD, SDLC

Employer: Coventry Health Care, West Sacramento, CA 10/2007- 6/2009

IT Project Manager

●Responsible for performing in a consultative style to provide a solution for new/enhancements software implementations for clients. Insure requirements of the customer specifications and the project proposal are submitted.

●Manage project budgets < $15mil.

●Manage project to upgrade Fair Isaac Blaze pricing engine and migrated from vendor mainframe to internal server infrastructure solution, utilizing data warehousing and automated testing tool.

●Additionally acted as the quality assurance manager after losing staff. Developed SharePoint site to track defects for testing team.

●Manage all aspects of the project, including requirements definition, conversion, Java and .Net user interface, test case development and execution, written proposals, project documentation and schedule. Manage projects utilizing MS Project and MS Project Server.

●Maximize efficiency of assigned project team through strong leadership, organizational and motivational skills.

●Oversee single phase of a project in addition to managing multiple projects simultaneously.

●Refresh management status report daily and reviewed with manager twice a week.

Environment: MS Project, MS Project Server, PPM, JAVA, SaaS, SharePoint, Waterfall, Agile, SDLC, client meetings, offshore teams, data warehousing

Employer: Radiant Consulting/ Client: Hewlett Packard- Contractor, Roseville, CA 4/2007- 10/2007

SAP Project Manager

●Plan, direct, and coordinate activities of designated project to ensure that goals or objectives of project are accomplished within prescribed time frame by performing duties personally or through subordinate business analyst and or supervisors.

●Manage project budget approximately $220mil.

●Coordinating activities of cross-functional global teams (JAD), business analyst, quality assurance, designers, PMO, programmers, engineers (system, security and network), delivery, and release managers located in different time zones and countries

●Responsible for decommissioning or repurpose of equipment in data center

●Create and review project proposal or plans to determine time frames, procedures for accomplishing project, staffing requirements, budgeting and allotment of available resources to various phases of project.

●Consult with technical staff to resolve high level technical problems.

●Establish work plan and staffing for each phase of project and offer suggestions for recruitment or assignment of project personnel. Confers with project staff to outline work plan and to assign duties and responsibilities.

●Produce status summary dashboards, prepared reports using PPM and MS Project Server for review with global project manager.

Environment: PPM and MS Project Server, dashboards, Waterfall, Agile, PMO, project life cycle, SAP, ITIL

Employer: Artech Information System, LLC/ Client: IBM 10/2006 - 04/2007

Transition Project Manager (Consultant)

●Manage migration messaging and file archiving project (SOA) in MS Project.

●Manage project budget approximately $30mil.

●Facilitating project request, conduct needs analysis, identify project priorities, budget tracking, estimate work required, validate tasks, duration, define delivery process and ensure team compliance. Develop schedule for installing new hardware infrastructure.

●Identify and drive team efforts to complete tasks, identify risks and create mitigation plans and identify measures for success.

●Meet with client weekly and as necessary, review client requirements and create and obtain signoff criteria.

●Coordinate activities of cross-functional teams of system administrators, network engineers and security engineers.

Environment: analysis, budget tracking, server infrastructure, MS Project, SOA, SharePoint, Waterfall, Window 2003, Zantaz

Employer: MS9 Consulting/ Client: Kaiser Permanente- Contractor, Walnut Creek, CA 11/2005- 04/2006

Project Manager

●Manage process for NT Remediation/Platform Stabilization & Standardization

●Initiative to Windows Server 2003 nationwide.

●Create technical decommissioning process used by field technical service teams after design, build and implementation processes.

●Manage decommissioning process of IT equipment, provide thorough reconciliation with asset management and finance.

●Provide weekly reports detailing phases of infrastructure decommissioning process eventually reducing floor size by 75%.

Environment: NT Remediation/Platform, Waterfall, Windows Server 2003, reporting, infrastructure, application

Employer: MetaVista Consulting Group/ Client: Wells Fargo Bank- Contractor, Roseville, CA 06/2004- 01/2005

Project Manager

●Manage a staff of 10 in multiple data centers throughout the US, using NetMeeting and Global Networks.

●Coordinate activities of cross-functional teams of system administrators, network engineers and security engineers.

●Manage comprehensive asset inventory project using Access, Excel and Remedy on behalf of Wells Fargo Bank in preparation for server relocation.

●Responsible for integrity of data and input into asset management system.

●Organize and verify data to be used in the conversion phase and plan processes for data center consolidation infrastructure.

Environment: data centers, NetMeeting and Global Networks, Access, Excel and Remedy, asset management system

Employer: National Evaluation Systems-FTE, Sacramento, CA 9/2003- 6/2004

Manager of Data Processing

●Manage six projects using MS Project on a year round schedule.

●Manage scheduling of processes, resources and documentation of procedures for training purposes.

●Continue to be creative, innovative and flexible due to changing environment.

●Ensure time sensitive material met specified deadlines.

●Evaluate and provide recommendations to streamline production processes.

Environment: MS Project, scheduling, documenting

Employer: Barclays Global Investors-FTE, Rancho Cordova, CA 5/1988- 10/2002

Systems Management Administrator/Project Manager/Production Operations Management

●Develop and implement automation of computer operator duties.

●Achieve automation utilizing HP Vantage Point Operation/AlarmPoint/Peregrine.

●Document procedures for system integrity.

Highlighted Achievements

●Managed logistics relocating servers from multiple data centers, support and fail over strategy.

●Developed a process which saved the company approximately $50,000 per year.

●Researched/Implemented several software packages (reducing job execution time and backups).

●Chaired change control meetings for 2 years improving efficiency and focus.

●Reduced data center maintenance cost through negotiation.

●Promoted three times, rising from system operator to current position.

Environment: HP Vantage Point Operation/AlarmPoint/Peregrine, data centers, SAS70 audits, software packages, System Development Life Cycle (SDLC), UPS, ATS units, PDU, power, air conditioning and fire protection systems, budgets

CERTIFICATIONS

Certified Project Management Professional (PMP) Certified ScrumMaster Certificate in SharePoint for the PM Certificate in SharePoint for User Certificate in ITIL V2/V3 Certificate in HP Openview 2001 Certificate in Microsoft Project 2010 Ambulatory Accredited Certificate in Jira Certificate in DevOps Certificate in SFDC Certificate in LeSS Certificate in AWS Essentials Certificate in Lean Six Sigma Green

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