Business Analyst Electric Company
Resume:
Anant N. Amin
Sacramento, CA
*********@*****.***
EXPERIENCED IT BUSINESS ANALYST AND PROJECT MANAGER
PROFESSIONAL SUMMARY
Seasoned Information Technology professional with over 20 years of experience in a wide range of technologies, combined with excellent management and interpersonal skills. Experienced in Enterprise Content Management (ECM), Document Imaging and Workflow Systems. Managed several custom and packaged software implementation projects. Solid background in SDLC, Business Analysis, user training and support documentation. Experienced in Agile and Waterfall methodologies. Strong written and verbal communication skills. Knowledgeable in software requirements gathering and analysis. Experienced in BABOK methodology. Attended several IIBA certified courses. Familiar with Identity and Access Management (IAM) principles and concepts. Supply Chain Management experience at several of my past engagements. Proficient with Microsoft Office, Microsoft Project, Microsoft PowerPoint, and Microsoft Visio.
CORE COMPETENCIES
Extensive experience with end-to-end IT infrastructure as well as ITIL (ITSM, ITAM) focused on aligning IT services that meet business needs.
Excellent liaison between business units and technical teams – I understand both sides and can bring forth solutions that address business needs and challenges.
Adept at guiding non-technical stakeholders to develop requirements that are atomic and testable. This includes Identity and Access Management (IAM) requirements.
Experienced is secure, encrypted transactions, financial analysis and tracking, report and dashboard creation and Enterprise support.
Excellent interpersonal skills. Can communicate effectively with a cross-section of personalities to drive towards a solution that benefits the organization’s business needs.
Strong writing and speaking skills.
Familiar with all phases of the Software Development Life Cycle (SDLC).
I can produce all Business Analysis Artifacts such as Business Requirements Documents, Functional Requirements Documents, Requirements Traceability Matrices, Process Flow Diagrams, conduct As-Is and To-Be Analysis, Wireframes (Screen Mockups) and
Have hands-on Project Management experience. Test Scripts and conducting User Acceptance Testing (UAT).
Worked as a Business Analyst in multiple verticals – Manufacturing, Government, Financial Services, Education and Software Companies.
Familiar with Tableau and other reporting tools.
TECHNOLOGIES
Java, Asp.net, PowerBuilder, .net, SQL Server, Oracle, JIRA (Application Lifecycle Management tool), Confluence, Case Complete (For Use Cases), SharePoint, Office 365, TFS, Microsoft Cloud Technologies, Mobile, SaaS, FileNet, ImageNow, Lucid Chart.
PROFESSIONAL EXPERIENCE
E2 Consulting Engineers, Inc.
Sr. Business System Analyst/PM at San Diego Gas & Electric Company. 04/2021 – 07/2021
Responsibilities:
Bring to the table strong Business Analysis skills for all aspects of a project life cycle.
Communicate professionally, concisely, and effectively, both verbally and in writing, to internal and external stakeholders.
Interact with a diverse base of user-groups to solicit requirements and manage expectations as to what is achievable within realistic time frames.
Support the performance of defining project scope and requirements.
Created test scripts and conducted user acceptance testing (UAT).
Created use cases according to the RUP methodology.
Act as liaison between users, product management, sales, and the vendor to define software requirements and write detailed functional requirements.
Both web and mobile users can use the application.
Secure and encrypted financial data transactions.
DOXA Insurance Holdings, LLC
Sr. Business Analyst 01/2021 – 03/2021
Responsibilities:
Analyze existing processes and systems and document them in process flows.
Extract business process requirements from systems and users for an Imaging and Document Management System.
Focus on secure and encrypted financial data transactions.
Envision a modern, efficient future state and document future state requirements.
Build test case documentation and execute test cases.
Created Use cases to reflect and differentiate manual processes and system processes.
Created test Scripts and conducting User Acceptance Testing (UAT).
Work with IT development staff throughout the SDLC and ensure business process needs are met.
Keep multiple projects moving simultaneously.
Business Advantage Consulting, LLC
Sr. Business System Analyst/PM at California Department of Motor Vehicles 07/2020 – 08/2020
Responsibilities:
Conduct JAD sessions with Subject Matter Experts.
Develop mid-level requirements.
Conduct the Market Research.
Assist Enterprise Architect in collecting the current architecture diagram.
Involved in activities related to a California government mandate and California PAL (Project Approval Lifecycle).
Involved in developing alternative solution.
Deliverables:
Mid-level business/system requirements.
Market research documents.
Existing business process documentation.
Assumptions/Constraints documents
Use Direct Inc., Sacramento, CA (Covid Layoff)
Sr. System Analyst/Project Manager at California Department of Parks & Recreation 12/2019 – 03/2020
Responsibilities:
Focus on capturing and converting business requirements into executable functional design and/or configuration settings, including secure and encrypted financial data transactions.
Manage staff resources, communicate with clients as the primary point of contact for the company.
Quickly gain the knowledge of the software system and customer business areas to be effective.
Handle multiple projects for mobile and web apps with varying deadlines and in a fast-paced office environment.
Bring to the table strong Business Analysis skills for all aspects of a project life cycle.
Communicate professionally, concisely, and effectively, both verbally and in writing, to internal and external stakeholders.
Created Use Case Specifications using business requirements; conducted web page mock-ups and designed Activity Diagrams using MS Visio.
Interact with a diverse base of user-groups to solicit requirements and manage expectations as to what is achievable within realistic time frames.
Support the performance of defining project scope and requirements.
Act as liaison between users, product management, sales, and developers to define software requirements and write detailed functional requirements.
Work with internal staff to develop and plan projects, escalate, and report issues, and drive projects to completion.
Work with external customers to manage project milestones, meeting notes, deliverables and serve as the primary company liaison to the customer.
Develop and maintain project documentation such as project plans, timelines, configuration guides.
Maintain internal company project tracking system for each assignment, coordinate, set-up of testing environment and develop and execute test plans.
Assist the users (customers) in acceptance testing, developing procedures, and updating documentation.
Training - Coordination and support of training program for customers.
Maintain and update weekly project management status sheets, timelines, customer meeting notes and action items.
Assist in the development and maintenance of related software documentation, testing plans and user guides.
ClearBest Inc., Sacramento, CA 07/2019 – 12/2019
Sr. Business System Analyst Consultant at California Air Resources Board
Responsibilities:
Work with business stakeholders to elicit and document requirements for enhancing current systems, as well as new systems for secure and encrypted financial data transactions.
Guide stakeholders to go form high-level requirements to atomic and testable requirements for the software developers.
Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in Rational Requisite Pro.
Produce all the relevant artifacts such as Business Requirements Documents, Technical Requirements Documents, Gap-Analysis Documents, As-Is and To-Be process flows, Swim Lane Diagrams, Requirements Traceability Matrices, and Wireframes (Screen Mock-Ups).
Work with system architects, software developers, database administrators and quality assurance teams to ensure that systems are meeting business needs and are defect-free before going into the production environment.
Conduct unit testing as the solution is being developed. Plan, design conduct User Acceptance Testing (UAT).
Design test scripts to be used during UAT (User Acceptance Testing).
Provide post-production support.
Robert Half Technology, Sacramento, CA 03/2019 – 05/2019
Business Analyst at California Earthquake Authority
Responsibilities:
Conducted Business Analysis on several software projects using SaaS and Cloud Technologies.
Worked with business users to elicit requirements for enhancing existing solutions as well as new solutions.
Produced Business Requirements Documents, Functional Requirements Documents, Process Flows and Wireframes.
Worked with software developers and architects on enhancing existing products and creating new and innovative solutions.
Worked with the IT security team to design dashboards highlighting the parameters that were relevant.
Amin Consulting, Vadodara, India 05/2017 – 12/2018
Freelanced as a consulting Business Analyst in India for two software companies.
Responsibilities:
Mentored junior Business Analysts in Agile Methodologies.
Conducted JAD Sessions with SMEs to determine business requirements.
Prepared Business Requirements Documents and FRDs.
Worked with software developers to explain business requirements.
Conducted Unit Testing and UAT.
Golden 1 Credit Union, Sacramento, CA 02/2017 – 04/2017
Senior Digital Business Analyst Consultant
Description: As a Senior Digital Business Analyst, serve as a liaison between IT, Operations, and the Digital business line to analyze business and user needs, document business requirements, and resolve complex system problems within the digital space of Mobile and Online Banking. Used agile methodology. Additionally, I created, updated, and maintained use cases and business requirements for the digital channel. Coordinated the business development, testing, implementation, and support for new and existing systems.
Responsibilities:
Function as the liaison between the business line, operations, and the technical areas throughout the digital project cycle.
Identify digital system enhancements, document business needs, and determine development impact to current system processing.
Produce BRDs, FRDs.
Identify, research, and analyze production problems and develop solutions to resolves problems.
Possess strong knowledge of the business line, including the business plan, products, processes, and revenue streams.
Play a key role in the planning, testing, and implementation of system enhancements and conversions.
Ensure system enhancements follow the appropriate IT guidelines, meet, or exceed user requirements, and are completed in a timely fashion.
Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.
Provide input into the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.
Provide guidance and context in prioritizing and determining complexity of problems and requests.
Partner with the technical areas in the research and resolution of system and process problems.
Work with programming resources (in house and third party) to ensure development work is completed to specification.
Perform some aspects of project management including but not limited to approval gathering, readiness assessments, and other artifacts and controls.
Infor Global Solutions, Rancho Cordova, CA 02/2016 – 12/2016
Development Business Analyst, Infor Public Sector
Responsibilities:
Conduct Business Analysis activities using agile methodology on multiple software changes (SCs) that are initiated by Product Managers.
Interact with subject matter experts (SMEs) to understand and document challenges.
Perform and document as-is and to-be analysis.
Perform gap analysis.
Create workflows of business processes.
Participate in Business Process Reengineering (BPR) activities with management.
Use Atlassian JIRA (Application Lifecycle Management tool) for the entire software team to plan, track, and release bug free software.
Use the Atlassian Confluence team collaboration tool to create wikis and knowledge base articles.
Use Microsoft SharePoint to share documentation with the entire team including versioning.
Gathered and documented business requirements for integrating the Infor Public Sector solution with Infor Lawson Financials. Worked on integrating multi-currency functionality with Lawson General Ledger, Accounts Payable and Accounts Receivable.
Produce BRDs, FRDs.
One of the projects I worked on was to provide a routing feature for mobile applications that integrated with the back-office for service requests, asset inspections, and work orders.
Produce detailed Requirements Specification Documents.
Produce mock-ups of user interfaces.
Interact with software architects and developers to explain requirements.
Conduct functional reviews and document defects of newly developed solutions.
Work with Quality Assurance Analysts to ensure the final product is defect free.
Collabera, Inc. Oakland, CA
Sr. Business System Analyst Consultant, Wells Fargo Bank, NA, Wholesale Division 08/2014 – 02/2015
Responsibilities:
Conduct Business Requirements Definition (BRD) sessions using agile methodology with subject matter experts (SMEs) for a Records management project.
Serve as a key Subject Matter Expert (SME).
Create appropriate business documentation to support development needs, including agile user stories and workflow.
Define functional and non-functional requirements for business challenges.
Produce BRDs and FRDs.
Manage version control.
Produce current state and future state Use Cases.
Gain approval from SMEs.
Akraya, Inc. Palo Alto, CA 02/2013 – 05/2014
Business Analyst/Project Manager Consultant- Document Workflow Project, Palo Alto Unified School District
Responsibilities:
Responsible for researching, selecting, and implementing the tools necessary to replace the manual processes of generating Purchase Orders, Invoice Vouchers and Labor Vouchers at PAUSD.
Created RFI (Request for Information) and RFO (Request for Offer) for various vendors of automated content management and workflow products. This helped PAUSD management to easily understand what each vendor had to offer.
Selected Perceptive Software’s ImageNow Enterprise Content Management and Document Workflow product to address business challenges.
Created with the vendor implementation and configuration plan for the software.
Interacted with subject matter experts to understand business challenges and elicit requirements using agile methodology.
Performed as-is and to-be analysis.
Documented the detailed requirements for an electronic workflow system, selected a software tool and implemented consistent processes and workflows for Purchase Orders, Invoice Vouchers and Labor Vouchers.
Produce BRDs, FRDs.
Provided ongoing consultation to development teams to clarify business requirements.
Aided project team with various elements throughout the development life cycle, including creating test scripts, test data requests, creating User Acceptance Test (UAT) scripts, conducting UAT, logging defects, conducting stakeholder demos, and creating and tracking defects.
Interacted with the vendor’s technical team to design a system that was well suited to the business needs of PAUSD’s 17 school sites and 30 departments.
Designed the user manual and trained users so that they were well prepared to use the software when it went into production.
Sagitec Solutions, LLC, Little Canada, MN 03/01/2012 – 07/06/2012
Business Analyst Consultant
Responsibilities:
The project was with a leading vendor of Retirement Domain software solutions.
Work with systems development teams, architects, and end users on software development projects.
Leverage my knowledge in SDLC and Agile methodology specific to requirements elicitation and analysis, analyzing and managing problem incident reports, preparing business use cases, and evaluating the system fixes and enhancements.
Produce BRDs, FRDs.
Develop task plans, work within, and meet target deadlines and manage time effectively on multiple project activities simultaneously and work with teams to ensure/help meet their project deadlines.
California State Teachers’ Retirement System, Sacramento, CA 03/2008 – 02/29/2012
Business Analyst – CalSTRS Business Analysis Team
Responsibilities:
Work in a team of 12 Business Analysts to work with Subject Matter Experts (SMEs) to understand current business challenges and develop functional requirements for proposed enhancements to custom developed software.
Create functional requirements for the development of new software solutions to address emerging challenges.
Produce BRDs, FRDs.
Conduct Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
Validate technical designs created by IT developers against functional specifications.
Work with QA team to design test plan and test cases for User Acceptance Testing (UAT).
Coordinate work plans between project manager and client using MS Project.
Create documentation for training and Help Desk teams.
California Public Employees’ Retirement System, Sacramento, CA 11/2002-02/2008
Systems Software Specialist 1– FileNet (Business Analyst)
Responsibilities:
Team member, FileNet Administration Support. FileNet is an Enterprise Content Management (ECM) System.
Interact with Subject Matter Experts (SME) to understand business challenges and translate them into functional requirements.
Develop detailed project plans using Microsoft Project.
Design detailed flowcharts and “storyboards” using Microsoft Visio for approval from stakeholders.
Produce BRDs, FRDs.
Create detailed business requirements documentation for developers to design software that directly addresses business needs.
Solutions developed using the ECM software were an Electronic Document Management System, and an Electronic Document Workflow System.
Interact with software developers to explain business requirements in technical terms.
Write end user manuals and procedures so that users can easily understand software functionality.
Conduct classes to train users in using custom developed software.
Administer a complex Software and Hardware infrastructure that supports various custom software applications used at CalPERS to provide customer service to external customers (Members and Employers). Various business units at CalPERS such as Health Benefits, Member Services, Investments, Actuaries, etc. use these systems.
Assist internal customers such as the Software Development Team and various business units in solving business problems through software enhancements.
Administer user provisioning (Security Administration) for FileNet as well as Oracle applications.
California Public Employees’ Retirement System, Sacramento, CA 09/1998-08/2000
Staff Information Systems Analyst (Business Analyst)
Responsibilities:
Designed and implemented various custom software systems for in-house use.
Interacted with users of software systems to understand business processes.
Analyzed business processes/needs and created detailed business requirements documentation.
Produce BRDs, FRDs.
Interacted with software developers to explain business requirements in technical terms.
Engaged with managers and subject matter experts in Business Process Reengineering (BPR) activities.
Wrote computer system procedure and user manuals.
Conducted training for end-users to use custom software systems.
The Ink Company, Sacramento, CA 01/1993-07/1998
Systems Development Manager
Responsibilities:
Recommended and managed the implementation of hardware and an ERP system at corporate headquarters and ten manufacturing facilities across the U.S.A.
Modules implemented were Sales Order Processing, Accounts Receivable, Accounts Payable, General Ledger, Formula Management, Product Costing, Production Management, Inventory Control, Purchase Order Processing and Materials Requirements Planning.
Documented detailed operating procedures.
The resulting benefits included a significant reduction in inventory carrying costs, rapid turnaround of financial statements, and a 10% reduction in clerical personnel.
Further helped the company reduce costs by implementing communications technology to route data, voice, and fax transmissions simultaneously (Voice Over Internet Protocol).
Implemented and upgraded to Windows 95 a Local Area Network at corporate headquarters. This enabled employees to share data and peripheral devices.
Prepared, monitored, and controlled an annual Information Technology budget of US $500,000.00.
Researched and recommended to the Directors of the company software customization to meet specific business requirements.
Directed and managed the Management Information Systems Office consisting of 20 personnel.
Developed a company-wide bar-coding system to further streamline inventory control.
Pacific Grain Products, Inc. Woodland, CA 01/1990-12/1993
M.I.S. Manager
Responsibilities:
Restructured and improved existing accounting and distribution software to include Production Management, Formula Management, and Inventory Control.
Migrated the software to run on a State-of-the-Art Sun Microsystems UNIX platform.
Developed highly specialized reports for the Chief Financial Officer of the company.
Extracted and filtered data from the system and presented it in a user-friendly format.
Identified problems, diagnosed causes, and determined corrective actions for the existing inventory of personal computers.
Culinary Brands, Inc. Stockton, CA 09/1988-12/1989
Systems Analyst
Responsibilities:
Administered the company's Hewlett-Packard 9000 computer system, which involved installing and maintaining software, performance tuning the Operating System, data backup and upkeep of communications equipment.
Trained employees to use various software and hardware. Assisted the Management Information Systems Manager in evaluating products and services to meet ongoing business requirements.
EDUCATION
Master of Business Administration from University of California, Davis, 1988.
Bachelor of Science (Economics) from University of California, Davis, 1986.
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