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Charlotte, NC, 28262
... structured cabling, network monitoring, troubleshooting network issues Technical Support & End-User Assistance: Tier 1–3 support, helpdesk management, user account administration, onboarding/training staff, first point of contact for IT issues Data ...
- Sep 11
Charlotte, NC
... Core Competencies Bilingual: English & Spanish Call Center Operations Technical Support & Helpdesk Customer Relationship Management Billing & Enrollment Support Copay & Benefits Assistance Microsoft Office (Word, Excel) SAP, SharePoint, Data Entry ...
- Sep 09
Fort Mill, SC
... Served as Computer/Helpdesk Operator at Womack Army Medical Center, overseeing multiple system interfaces and managing data processing terminals to maintain operational continuity. Monitored system consoles and executed routine operator maintenance ...
- Sep 04
Charlotte, NC, 28299
... Processed incoming requests (emails/calls) for IT Incident Management from fix agents, managers, service owners and IT Helpdesk. Handled incident and outage notifications and communicated with customers, fix agents, and executives via AlarmPoint. ...
- Aug 21
Charlotte, NC
... •Coordinated with Xerox helpdesk support by forwarding error tickets, facilitating timely resolution of technical issues. Cablevision Technical Support Representative Stratford, CT Nov 2003 - Apr 2004 •Delivered exceptional customer service and ...
- Aug 14
Concord, NC
... • IT - Assist traveling IT specialist by performing basic helpdesk duties at the facility level. Assistant to Director of Finance/HR Abington Surgical Center-Willow Grove, PA March 2009 to December 2015 * Office Operations - Operates as ...
- Jul 30
Charlotte, NC
... · Docker • Collaboration & IT Ops Google Workspace · Slack · Zoom · Jira · Confluence · ServiceNow · Asset Management · Helpdesk Support · Device Provisioning · Patch Management • Networking & Identity TCP/IP · DNS · DHCP · Routing & Switching · ...
- Jun 30
Charlotte, NC, 28212
KESHA PEPPERS CUSTOMER SERVICE REPRESENTATIVE 862-***-**** **************@*****.*** Charlotte, NC 28206 CONTACT SKILLS • Customer Service • Assistant Property Manager • Helpdesk Analyst • Data Entry Supervisor • Accounts Payables and Receivables • ...
- Jun 24
Charlotte, NC
... for improvement and innovation IT Analyst III Albemarle Charlotte, NC April 2023 – November 2024 Operated as the lead helpdesk support technician, providing support via phone and ServiceNow tickets Develop IT training materials IN ServiceNow and ...
- Jun 08
Charlotte, NC
... Built and deployed NLP-driven classification models to monitor and categorize customer service interactions, supporting chatbot systems and internal helpdesk automation. Created topic models to classify and route queries to the right internal teams, ...
- Jun 03