Quality Assurance Engineer

*** ******** *****, *********, **, ***** · 803-***-****· ***********@*****.***

Craig Monsch

Seasoned Quality Assurance Engineer with over 12 years of comprehensive experience in both manual and automated testing, strategic test planning, and cross-functional team collaboration. Demonstrates deep proficiency in tools and frameworks such as Selenium, SpecFlow, Postman, and Azure DevOps, within Agile development environments. Recognized for driving process optimization and consistently delivering robust, high-quality software solutions that meet business and user expectations.

Experience

2012 – 2025 Computer Services, Inc. Charlotte, NC

Quality Assurance Engineer

Collaborate cross-functionally with QA engineers, product managers, and development teams to drive comprehensive quality assurance processes across complex products and platforms, including test strategy formulation, defect analysis, results evaluation, and implementation of corrective actions.

Design, author, and execute automated test suites using SpecFlow feature files to validate business logic and ensure alignment with acceptance criteria.

Develop, maintain, and analyze end-to-end automation frameworks using Selenium within Visual Studio, enhancing test coverage and efficiency.

Proficient in Microsoft Azure DevOps, SQL Server, and TFS, with hands-on experience in Agile methodologies and iterative development cycles.

Conduct API testing using Swagger, JMeter, and Postman, validating REST and SOAP services for reliability, performance, and compliance.

Perform a wide range of testing activities, including functional, regression, load, and performance testing, to ensure software stability and scalability.

Demonstrate strong critical thinking and advanced analytical skills, consistently resolving complex issues and contributing to process improvements.

Conduct in-depth analysis and interpretation of large-scale datasets comprising millions of names and addresses sourced from multiple government-sanctioned lists, ensuring accuracy, compliance, and actionable insights for regulatory and operational purposes.

2010 - 2012

Northrop Grumman/SAIC

Fort Bragg, NC

Desktop Support/System Specialist, Womack Army Medical Center

Supported the planning, deployment, and operational functionality of the Military Health System (MHS), including CHCS and AHLTA platforms, to ensure seamless service delivery for both internal and external stakeholders.

Delivered comprehensive technical support through installation, repair, and preventive maintenance of personal computers and associated hardware/software. Diagnosed and resolved system failures and network issues using structured troubleshooting protocols.

Served as Computer/Helpdesk Operator at Womack Army Medical Center, overseeing multiple system interfaces and managing data processing terminals to maintain operational continuity.

Monitored system consoles and executed routine operator maintenance and system backups on backbone infrastructure, ensuring uninterrupted access to mission-critical data.

Administered file systems, directories, and print jobs within a UNIX environment. Managed user accounts to enforce security policies and maintain appropriate access controls.

2002 – 2006

United States Air Force

Shaw Air Force Base, SC

Computer Systems Operations (System Administrator), 28th Operational Weather Squadron

Oversaw operations, maintenance, and system upgrades for a $4.5M squadron IT infrastructure, encompassing 26 classified and unclassified servers, 150 client workstations, and 2.0 TB of data storage, ensuring optimal performance and security compliance.

Managed the U.S. Air Force’s primary weather database, delivering mission-critical support to deployed units during Operations IRAQI FREEDOM and ENDURING FREEDOM, as well as joint forces operating across the southeastern United States.

Designed and implemented a comprehensive software inventory management system, tracking over 200 software titles while maintaining strict accountability and control of essential programs.

Education

2006-2010

University of South Carolina

Columbia, SC

B.S. Sport and Entertainment Management

Magna Cum Laude (3.87 GPA)

Internships

Charron Sports Services, Inc. (Liberty, SC)

Gamecock Sports Properties (Columbia, SC)

Professional Training & Certifications

Communications-Computer Systems Operations Course (Keesler AFB, 2002)

CompTIA Security+ Certification (December 2010)

CompTIA A+ Certification (August 2011)

7 Habits of Highly Effective People (August 2014)

Certified Associate in Software Testing (February 2018)

Introduction to SQL Course - UNC Charlotte (October 2021)

Security Clearance

Department of Defense TS/SCI

Department of Defense Secret Clearance

Honors & Activities

Honor Graduate from the United States Air Force Basic Training

Legislative Incentive for Future Excellence (LIFE) Scholarship Recipient

International Conference on Sport and Entertainment Business Participant

Multiple President’s Honor List and Dean’s Honor List

Sport and Entertainment Management (SPTE) Club Member

Womack Army Medical Center named one of “most wired” hospitals 2011

CSI named to North Carolina’s best places to work 2020

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