It Support Security Analyst

Eric Erwin

Dynamic IT professional with **+ years of experience in IT administration, security operations, enterprise automation, and systems support. Proven expertise in managing global IT operations, strengthening security posture, and streamlining workflows through process automation. Seeking to leverage a strong background in security compliance and systems programming to boost operational efficiency and drive innovation within a forward-thinking organization.

****.*****@*****.*** 704-***-**** CLT, NC https://linkedin.com/in/ericeerwin/

WORK EXPERIENCE OffSec

Security Analyst 2022 - 2024

•Delivered IT support for a fully remote workforce; streamlined workflows using Python, shell scripting, and automation tools.

•Administered Google Workspace, developed phishing-reporting tools, and contributed to SOC 2 compliance readiness.

•Managed macOS devices with Apple Business Manager and MDM; implemented endpoint hardening across the org.

•Operated CrowdStrike EDR and SIEM platforms; conducted vulnerability assessments using Tenable, Qualys, and Wiz across systems and APIs.

•Built and maintained CI/CD pipelines, GitHub repos, and internal tools; integrated APIs with JIRA, Slack, and Google Workspace to automate remediation.

•Authored SOPs, playbooks, and dashboards to support audits, monitor threats, and report remediation progress.

•Liaised with IT, DevOps, and security teams to align risk mitigation strategies, improve compliance, and drive operational efficiency.

IT Administrator 2017 - 2022

•Provided endpoint support for Mac and Windows across a 400+ user remote workforce.

•Led onboarding and device provisioning processes, improving ramp-up time for new hires.

•Automated IT workflows and procurement using Slack integrations to reduce manual tasks.

•Managed Jira, Confluence, Zoom, AWS, and Veeam for collaboration, infrastructure, and backup.

•Collaborated with engineering and leadership to align IT services with security and business needs.

Time Warner Cable

Unix Administrator 2015 - 2016

•Monitored and managed large-scale Unix-based infrastructure supporting national cable services.

•Conducted system health checks, scripted automation, and supported incident response efforts.

•Performed Cisco DNCS provisioning, source builds, channel mapping, and netcrypt creation.

Apple Inc

Operations Support Technician 2013 - 2015

•Supported global infrastructure behind high-profile, public-facing Apple services.

•Applied configuration/security updates and contributed to disaster recovery efforts.

•Created SOPs and led onboarding sessions for new staff in a secure NOC environment.

•Responsible for monitoring and responding to alert conditions in accordance with Data Centerpolicies and customer SLA’s in a secure NOC environment.

Broad River Furniture

IT Administrator 2011 - 2013

•Managed IT for 20+ retail stores and corporate offices; maintained Cisco ASA firewalls and VPNs.

•Integrated Mac systems with AD, deployed VMs, and migrated from Windows 2003 to 2008r2 domain.

•Led VoIP upgrade and trained staff across all locations, improving customer support availability.

IT Analyst 2010 - 2011

•Delivered IT support for 250+ users across 12 retail locations.

•Installed voice/data infrastructure and terminal servers, and deployed corporate antivirus.

•Participated in datacenter move and executed 5 store openings end-to-end.

DataTech Ventures

Traffic Administrator 2006 - 2010

•Supported junior sysadmin and web dev tasks.

•Helped implement and manage large-scale ad platform integrations.

KEY SKILLS

Security & Compliance

Vulnerability Management (Tenable, Qualys) · EDR & SIEM (CrowdStrike, Splunk, Sentinel) · Web Application Firewalls · iptables · SOC 2 · Security Awareness Training

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Automation & Scripting

Python · Bash · JavaScript · REST APIs · Google Apps Script · GitHub · CI/CD · Zapier

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Systems & Infrastructure

macOS · Apple Business Manager · MDM · Windows Server · GPO · AD · Linux · VMware · Veeam · Azure · Cloudflare · Docker

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Collaboration & IT Ops

Google Workspace · Slack · Zoom · Jira · Confluence · ServiceNow · Asset Management · Helpdesk Support · Device Provisioning · Patch Management

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Networking & Identity

TCP/IP · DNS · DHCP · Routing & Switching · LDAP · Kerberos · IAM · PKI · SMIME · SSO

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Monitoring & Reporting

Dashboards · Alerts · Risk Reporting · Documentation · Cross-Functional Collaboration

CERTIFICATIONS

•CompTIA Security+

•Apple Certified Technical Coordinator (ACTC) – macOS 10.10

•Apple Certified Associate – Mac Integration Basics 10.11

•Ongoing self-study in Cloud Security, Container Security, and Zero Trust Architecture

EDUCATION Central Piedmont Community College (CPCC)

Associate of Applied Science - Information Systems & Network Administration - 3.9 GPA2007 - 2009

• Dean's List Cisco Netacad & Novell Certificates

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