Technical Support IT

Brandon Mооге

Charlotte, NC **************@*****.*** +1-980-***-**** in/bmooretech

SUMMARY

Results-driven IT professional with experience in user account management, security role administration, and IT infrastructure support. Skilled at maintaining and updating complex directories, managing data accurately, and following detailed reference guides while supporting end-users and leadership. Experienced in Microsoft 365 administration, workflow automation, cybersecurity awareness, and Power BI role setup, with strong communication and organizational skills and the ability to work independently in fast-paced, detail-oriented environments. EXPERIENCE

Security Technology & Systems Consultant

7SECURE LLC April 2025 - Present, New York, NY

Contracted to design, deploy, and maintain technology systems supporting security operations across commercial, healthcare, and residential environments, impacting 5+ client sites.

•

Designed and maintained access control systems, surveillance tools, and secure communication platforms for 3 sensitive/high-risk facilities, strengthening asset protection and situational awareness.

•

Implemented real-time monitoring and reporting systems for guard teams, improving incident response times by 25% and ensuring compliance with security protocols.

•

Integrated cybersecurity safeguards into security networks, reducing risk of data breaches and protecting sensitive client and investigative data for 100+ active users.

•

Lead Technician / Co-Founder

ReConnex March 2025 - August 2025, Charlotte, NC

Directed repair operations and IT support for a single flagship location, ensuring full compliance with CTIA/WISE standards. Acted as the primary escalation point for 20–30 advanced technical cases per week.

•

• Delivered Tier 2–3 technical support for 400+ complex device repairs within the first year, covering software, hardware, and network troubleshooting.

• Onboarded and mentored 3 new technicians during the startup phase, instilling quality standards and reducing repair errors.

• Maintained CTIA and WISE Level II compliance from launch, ensuring 100% secure handling of customer data and protecting brand reputation.

• Elevated customer satisfaction by 20% within the first 6 months, achieved through proactive communication and timely resolution of issues. Systems Administrator

City Startup Labs April 2022 - March 2025, Charlotte, NC Oversaw IT operations, systems administration, and technical support for a hybrid classroom and office environment, supporting 150+ staff and program participants.

•

Administered Microsoft 365 tenant (SharePoint, Exchange, Teams, Intune) and developed/optimized Monday.com CRM workflows using GraphQL and Postman, boosting system performance and adoption by 30%.

•

• Delivered Tier 2–3 technical support, resolving 100% of tickets within SLA, reducing downtime for staff and students.

• Led cybersecurity initiatives maintaining 99.9% system uptime and minimizing security incidents by 50%.

• Acted as the primary point of contact for all IT-related issues, improving cross-department communication and technology utilization. Director of Cybersecurity Awareness

Goode Cybersecurity June 2022 - March 2025, Charlotte, NC Championed cybersecurity initiatives by designing and delivering 100+ training programs and awareness campaigns to 1,000+ staff across schools, hospitals, and churches, improving compliance and threat recognition.

•

Developed, managed, and implemented information security awareness programs, improving phishing detection rates by 35% and password hygiene compliance by 50% across all employees in both remote and in-office environments.

•

Incorporated feedback from 50+ security incidents, vulnerability assessments, and phishing simulations to update and refine training programs, achieving a reduction in repeat security incidents across all participating organizations.

•

Wireless Network Technician

Open Broadband August 2021 - May 2022, Charlotte, NC Configured and installed low-voltage structured cabling and maintained wireless network stability for 200+ residential connections, ensuring reliable internet access.

•

Supported the deployment of a large-scale community Wi-Fi network for underserved residents, expanding coverage to 5+ city neighborhoods under municipal initiatives.

•

Assisted in network planning, documentation, and performance optimization, increasing network reliability by 25% and streamlining maintenance procedures for future expansion.

•

Automotive Technician

Jiffy Lube June 2020 - October 2021, Charlotte, NC

• Performed maintenance and repairs on 100+ vehicles weekly, including oil changes, fluid checks, and tire inspections.

• Resolved 45+ customer service issues weekly, improving satisfaction. EDUCATION

High School Diploma

North Mecklenburg High School • Charlotte, NC • 2020 CERTIFICATIONS

Monday.com - API Certification

• Proficiency in leveraging Monday.com API to build automations, integrations, and workflow enhancements. Monday.com - Implementation Badge

• Ability to implement and optimize Monday.com workflows for organizational efficiency and team collaboration. Google - IT Security

• Provides knowledge in cybersecurity fundamentals, including risk management, threat detection, and protection strategies. IBM - Introduction to Cybersecurity Tools & Cyberattacks

• Introduces key cybersecurity tools, threat types, and mitigation techniques to safeguard IT systems and networks. Google - IT Support Professional

• Covers foundational IT skills, including troubleshooting, system administration, networking, and customer support best practices. WISE Level II Certification

• Advanced expertise in secure mobile device repair, data protection, and compliance with industry security standards. Monday.com - Developers Badge

2024

• Expertise in developing and managing Monday.com apps, custom integrations, and advanced workflow solutions. SKILLS

Microsoft 365 Administration: SharePoint, Teams, Exchange, Intune, device onboarding, tenant management Workflow Automation & CRM Integration: Monday.com, API development, GraphQL, Postman, workflow optimization IT Infrastructure & Endpoint Management: Hardware/software installation, system upgrades, repair and troubleshooting, hybrid environment support Cybersecurity Awareness & Risk Mitigation: Security training programs, phishing simulations, vulnerability assessments, antivirus deployment, incident response

Networking & Wireless Systems: TCP/IP, DNS, DHCP, Wi-Fi deployment, structured cabling, network monitoring, troubleshooting network issues Technical Support & End-User Assistance: Tier 1–3 support, helpdesk management, user account administration, onboarding/training staff, first point of contact for IT issues

Data Management & Reporting: Power BI, system metrics tracking, database administration, technical documentation, maintaining directories and records

Project & Operations Support: IT deployments, workflow projects, software/hardware evaluations, process improvement, compliance with established guides/procedures

Hardware & Device Setup: Laptops, desktops, consumer electronics, mobile devices, peripheral installation and maintenance Client & Team Collaboration: Interpersonal communication, cross-department coordination, user training, delivering seamless client experiences

Contact this candidate