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Kolkata, WB, India
... Work Experience Fresher Computer Hardware and Networking 2013 to 2014 IT Helpdesk • Computer Hardware and Networking Education 10 th from w.b.b.s.e 2004 43% 12 th from w.b.c.h.s.e 2007 40% Vocational course from w.b.s.c.v.e.t 2009 73% Skills A+,N+ ...
- 2014 Apr 19
Kolkata, WB, India
... Manage helpdesk and ensures appropriate resolution to queries / grievances and disputes raised by employees. . Handle individual queries related to salary structure and benefits. . Issuance of general letters to employees such as residence proof, ...
- 2014 Mar 03
Kolkata, WB, India
... o BPO/KPO Solutions (Finance & Accounting BPO, Procurement & Supply Chain BPO, HR BPO & transaction processing methods) o Call Center Solutions viz Customer Services, Customer Acquisition, Technical Helpdesk, Collections and Receivables Management o ...
- 2013 Nov 11
Kolkata, WB, India
... • Claim disbursement : Process of Maturity claim & Death claim • Public Relation, Customer Support, supervising process control of helpdesk Activities • HR Department: SM Interview sheet prepare, joining & exit formalities, Manpower report prepare, ...
- 2013 Sep 23
Kolkatta, WB, 711101, India
... Maintaining Helpdesk Management system in Lotus Notes. . Maintaining Remote support outside of Kolkata (32 branches) through Net Meeting, VNC, Remote Desktop Connection & Team Viewer. Technical Skills: Protocols: Static Route, RIP, IGRP, EIGRP, OSPF ...
- 2013 Jun 22
Kolkata, WB, India
... Current responsibilities a) Team Handling b) Taking calls from UK as a Helpdesk Representative c) Creation of Shopping carts d) Purchase Orders generation e) Purchase Order Amendments f) Suppliers set up; Quote Management g) Answering Email queries ...
- 2013 May 19
kolkata, India
... To study the business process of all departments thoroughly and after consulting with Helpdesk consultants carry out new developments to generate new reports as per end user requirement. . Analyzed the issues and communicated with the user to ...
- 2013 Jan 08
Calcutta, WB, India
... < Arranging helpdesk and meetings with Third Party Administrator to ensure continued support given to employees. M.I.S. < Establishing MIS and restructuring it as per Management's requirements for better monitoring of operations. < HR dashboards to ...
- 2012 Dec 20
Kolkata, WB, India
... > Manage Helpdesk- (Voice/Web/Email Support). > Maintenance and implementing polices for users like Groups Administration, Quota Management, File System Management etc. > Co-ordinate with Desk side support. > Liaise with higher levels of technical ...
- 2012 Oct 19
Kolkata, WB, 712258, India
... Duration=2 YEARS Senior Graphic, 3D & VFX Instructor • Designing activities to maximize performance capacity and addressing helpdesk queries resolving problems pertaining to Software and Hardware related issues. • Taking Seminars of Graphics & 3D ...
- 2012 Jun 28