Customer Service High School

Sanjoy Chakraborty

B-**, Ramgarh, Kolkata - *****7

Post Office - Naktala

Phone: 098********, 033-********

E-mail: ***********@**********.***

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OBJECTIVE

To work in a team of enthusiastic, passionate and fun loving people willing

to take every challenge as an opportunity for growth and learning for self

and the organization.

CAREER PROFILE:

. Detail-oriented, efficient and organized professional with extensive

experience in accounting systems.

. Possess strong analytical and problem solving skills, with the ability

to make well thought out decisions.

. Sound knowledge in Customer Service (Voice and Non Voice) and

Procurement

. Computer literate (Windows) & MS Excel skills

. Excellent written and verbal communication skills.

. Highly trustworthy, discreet and ethical.

. Resourceful in the completion of projects, effective at multi-tasking.

EXPERIENCE:

* Presently working as an acting Team Leader (CONSULTANT) in the Global

Procurement Team (Client of UK) in Capgemini Kolkata from February

2009 till Date.

Current responsibilities

a) Team Handling

b) Taking calls from UK as a Helpdesk Representative

c) Creation of Shopping carts

d) Purchase Orders generation

e) Purchase Order Amendments

f) Suppliers set up; Quote Management

g) Answering Email queries (50 emails/day)

h) GPS accounts set up

i) Regular interactions with AP and Intercompany teams

Additional activities performed apart from daily deliverables

and Achievements

. Preparation of process flow for process development and Team

Building activities, participating on client calls and also

taking care of the entire team.

. Keeping track of regular calls.

. Because of sound knowledge of Customer Service I sometimes

provide training to other team members to improve customer

service skills.

. Provide process training to new joiners and take many

refreshment sessions.

> Rewards and Recognition:

o Project Star Award for Q4 of 2010 for being the best performer in the

team.

o Nominated for Business Tour (Business Meetings) to UK to represent my

process and presentation

o Excellent Performance Award 2012, given in 2013

o Star Employee of the Month Award 2013

Internal Trainings Attended in Capgemini:

. Effective Business Communication and Professional Effectiveness

. UK Cross Culture

. Customer Service

. Lean/Six Sigma

* Previously worked in IBM Daksh in Gurgaon and Kolkata (1.5 yrs) and

Firstsource Solutions Ltd (Kolkata - 1yr) as a Technical Support and

Customer care Executive.

Previous Roles and Responsibilities:

. Used to take calls in Gurgaon IBM Daksh (inbound) - 70-80

calls/day in a non technical process (City Bank - US Client)

and also I was a part of Quality Team.

. Used to take calls in Kolkata IBM Daksh (inbound) 30-40

calls/day in a technical process (Bell Express Vu - Canadian

Client).

. Used to make lot of outbound calls and take less inbound

calls in Firstsource Solutions Ltd, Kolkata in ICICI NRI

Banking Process.

Academic Qualifications:

. Bachelor of Commerce (Hons.) - [C.U.] in 2003 South City College.

. WBCHSE [Commerce] - in 2000 from Jadavpur Baghajatin High School

. WBBSE in 1998 from Jadavpur Baghajatin High School

Personal Details:

Date of Birth : 29th June 1981

Father's Name : Kalyan Chakraborty

Gender : Male

Marital Status : Married

Language Proficiency : English, Hindi and Bengali

Interest : Playing cricket and watching football.

DATE

PLACE

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