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Columbus, OH
... Engaged in all phases of the Software Development Life Cycle (SDLC), from preliminary requirement analysis to COTS (Commercial Off-The-Shelf) applications like Detour, Tridion, Genesys, Salesforce Sales, and Guidewire Claims applications. ...
- Sep 15
Columbus, OH
... KEY SYSTEMS Microsoft Office Microsoft Teams Genesys QNXT Kronos Video Conferencing
- 2024 Apr 08
Reynoldsburg, OH, 43068
... I was contracted to mainly work on the integration of a newly purchased third-party component (Genesys 8.1) with the existing desktop application. Responsibilities: •Maintenance and modification of .NET and VB6 components as per requirement changes ...
- 2024 Jan 01
Columbus, OH
... data centers located nationwide Platform server set ups for new instances, replaced equipment or software upgrades of Genesys (web based telephony and e-mail collaborative product) and Witness (supervisory automated voice recording product) for ...
- 2022 Jul 20
Columbus, OH, 43221
... This was specifically designed to integrate existing Avaya 5.2 Call Center with a multisite Genesys IVR solution on a disparate network. Responsible for Design, Build, Test, Implementation, and DR to support 100,000 minutes of call traffic per Month ...
- 2021 Apr 25
Pataskala, OH, 43062
... platforms of Avaya Voice Mail systems, Modular Messaging, Audix Avaya ACD platforms, CMS and AES CTI experience General knowledge of Genesys Call Routing, NICE, Dialers Experience with Avaya System/Session Manager including APIs, Avaya Breeze, Avaya ...
- 2021 Mar 08
Dublin, OH
... • Modernized and migrated legacy on premise Genesys CTI application to cloud centric product. • Defined Program Management Office for Designer Shoe Warehouse. Program was a $1 Billion startup of the web- based online DSW customer experience. • ...
- 2020 Jul 22
Dublin, OH
... Cisco Unified Communications, Avaya G650 PBX, Avaya PG230 dialers, Aspect UIP DCP dialers, CM AES,CMS, SES, MM, SAN/NAS, Genesys call routing, web phone, dialogic, IBM Power Edge and Flex server series, NICE call recording, virtual hold, web phone, ...
- 2018 Jul 17
Powell, OH, 43065
... on time with good Quality Testing experience of Web application, main frame, Desktop application, Web services, Genesys - CTI, IVR, Web, Siebel, IVR, CTI, Salesforce, SQL Server Provided direction and leadership with strong interpersonal ...
- 2017 May 31
Columbus, OH
... Exposure of Genesys click to chat functionality. Aetna Insurance April2016 – Nov 2016 Senior Quality Consultant Produced and validated daily/monthly reports and deliverable for accuracy and timeliness based on specifications. Created reports to meet ...
- 2017 May 11