REFERENCES

Available Upon Request

JAMIE MOFFO

CUSTOMER E X P E R I E N C E

R E P R E S E N T A T I V E

PHONE: 220-***-**** EMAIL: ad4uw6@r.postjobfree.com

OBJECTIVE

EDUCATION

To be a customer advocate and brand ambassador for a well cultured company that seeks to empower their human capital to exceed the expectations of both internal and external customers through care and empathy.

Columbus State Community

College

Columbus

Ohio

Associates of Arts

KEY SKILLS

PHONE ETIQUETTE

COMPASSION

RESPONSIVE

HIPPA

METICULOUS

MULTI-TASK

AWARDS

STAR AWARD

EMPLOYEE OF THE MONTH

LEADERSHIP AWARD

RELEVANT EXPERIENCE

Molina Healthcare of Ohio

May 2015 to January 2024

Care Review Processor

Progressive Medical, Inc

March 2013 to May 2015

Pharmacy Client Services

Nationwide

February 2013 to December 2013

Claims Representative

Over ten years efficiently and effectively exceeding member and provider expectations by promptly identifying needs and offering solutions.

Support inbound/outbound members and provider phone calls where each encounter is the most important. Handle injury claim processing and letter support.

KEY SYSTEMS

Microsoft Office

Microsoft Teams

Genesys

QNXT

Kronos

Video Conferencing