Shalinee Agolla Contact# 614-***-****

ac0kr5@r.postjobfree.com

Professional Summary

Sixteen years of experience in delivering software projects in Financial Services and Retail sector.

Delivery and Management:

Experience in all aspects of Test Planning and execution. Some of the key being dependency management, risk/issue identification, scheduling Testing activities, resource management and reporting

Proven track record of delivering applications consistently on time with good Quality

Testing experience of Web application, main frame, Desktop application, Web services, Genesys - CTI, IVR, Web, Siebel, IVR, CTI, Salesforce, SQL Server

Provided direction and leadership with strong interpersonal and team building skills

Strong practitioner of clear purposeful communication and direction

Developed solutions to deliver quality products to clients through people and processes

Capgemini University Certified Engagement Manager

A Certified ScrumMaster® from Scrum Alliance, have over 4 years of Agile experience

Software Quality Assurance: Knowledgeable with training in CMMI, ISO 9001, and Deliver (Capgemini delivery methodology). Strong aptitude and practical experience in managing and implementing continuous software quality process improvement with small to medium size teams.

Skills Profile

Technical

Operating System Windows 2000, Windows NT, Windows 95, Windows 98, Sun Solaris

Environment Client Server, Mainframe, Web-based, Genesys IVR environment

Database DB2, Ms-Access, IMS, Oracle, SQL Server

Internet Tools HTML, Java, JSP, Servlets, JSTL

Languages COBOL, PB 6.5, VB.net, Java

Testing Tools ALM Quality Center, Test Director, Winrunner, QTP, SoapUI

Testing Methodology Agile, STLC

Test Automation Cyara, Ruby, Cucumber, Winrunner

EPM Clarity 7.5.3, Clarity 8.1

Scheduling Tools Open Workbench, Microsoft Project 2003

Functional

Management and Leadership Skills Ability to produce software testing schedules, Project Management, Budgeting/Forecasting, ensuring process compliance and mentored team sizes from 35 - 60 members.

Training & Development Project Management, STLC with specific focus on SIT, UAT. Testing Risk Management, Estimating, Reviewing, Measurement Techniques. Team Motivating and Building.

Training and Seminars

•Fresher Learning Program – Mainframe, Capgemini Learning & Culture

•Leadership Enhancement Accelerated Program (LEAP), Capgemini Learning & Culture

•PMP, PMI Pune

•Communication for Leaders Workshop, Pinnacle Corporation

•Advanced Java, Capgemini Learning & Culture

•Deliver2.0, Capgemini University

•Project Management using Clarity, CA

Certifications

•Capgemini University Certified Engagement Manager Level1

•Sun Certified Java Programmer

•Microsoft Certified VB.Net Programmer

•Clarity Functional Expert Certificate from CA (Computer Associates)

•Certified Scrum Master, Scrum Alliance

Education

Bachelor of Technology (Computer Science & Engineering), NIT Calicut, Kerala, India, 1999

Professional Organizations

Capgemini India Pvt Ltd (earlier Kanbay) from November, 1999 – Oct 2012

Modis from Nov 2012 – Jan 2017

Professional Experience

Modis – Nationwide Finance

Project Test Lead – Leading multiple projects

Nov 2012 – Jan 2017

Columbus, OH

As a Project Test Lead I worked on following projects.

1.Cisco Call Manager

2.Harleysville to ECIF

3.Informatica Upgrade

4.After Call Survey

5.Siebel Support projects

6.Next State IVR

7.Interaction Manager

8.Netezza Upgrade

9.Harleysville to PIM

Responsibilities

•Develop Test strategy for manual and automation testing

•Coach and mentor team on Testing tools, technology and practices

•Facilitate and Track UAT

•Responsible for end to end testing

•Automation using Cyara. Prepare Regression test suite

•Execute and monitor IVR Load test

•Write Test Scripts and Execute test scripts in QC

•Identify and establish support needs for the release testing

•Develop data requirements

•Participate in weekly status meetings

•Ensure 100% Requirement coverage in SIT. Track and control the requirement traceability in QC

•Do weekly testing status reporting

•Participate in Implementation planning

Environment: Siebel, CTI, Genesys IVR, Salesforce, Agile Methodology, SQL, SoapUI, Webservices, Netezza, Informatica, Ruby, Cucumber

Capgemini – Lowes, Release 4.7

SIT Manager

May 2011 – Oct 2012

Charlotte, NC

Lowes Release 4.7 is to bring contact center agent in Wilkesboro contact center on Siebel CRM and Avaya Telephony to improve call handling and data capture. The lead management system (Siebel) will provide a centralized view of customer interest and provide a more effective way to manage leads for associates. With an enhanced Lead Management system, the lead capture process will be less cumbersome for Lowe’s Associates, reduce cycle time, improve close rates, and improve transition from Sales to Production.

Responsibilities

•Test Manager of a 22 member team

•Test requirement scoping for Automation, Regression testing and SIT

•Develop test strategy

•Do high level and detail test estimations

•Identify and establish support needs for the release testing

•Develop data requirements

•Develop Test plan of SIT, RT and Automation testing

•Management of Testing team onshore and offshore

•prepare and do client presentations

•Participate in PMO meetings

•Prepare Daily execution plan for SIT, RT and Automation

•Conduct Defect Triage

•Ensure 100% Requirement coverage in SIT. Track and control the requirement traceability in QC

•Daily testing status reporting

•Team and people Management

•Communication with client, other teams and onsite

•Demonstrate continuous productivity, test efficiency improvement •Preparing handover and release summary documentation as per the Release closure

•Prepare Application Knowledge Base documents as part of release closure

Environment: Siebel, SQL, m/f, SoapUI, Web services, ESB

Capgemini - HSBC Consumer Lending, Intranet Sites

Test Manager

Jan 06 – Nov 2010

Pune, india

HSBC NA has websites where a customer can go and apply for a Personal, Auto or Mortgage Loans and Intranet and Corporate websites for internal purposes and managing the business. The websites are hfc.com, bene.com, unionplus.com and hsbcsalesfinance.com. This team works on performing CIT, SIT for these regular releases (4-5 major release annually and 6-7 minor releases) enhancements (like technology is upgraded, functionality added, enhanced) to these sites.

Responsibilities

•Test Manager of a 25 member team

•Responsible for Test Requirement gathering and analysis

•Develop project and process artifacts as per CMMI Level 5 Compliance.

•Team and people Management

•Project Planning

•Communication with client, other teams and onsite

•Create and Execute Test Strategy and Test Plan for CIT, SIT

•Ensure end to end traceability release over release

•Demonstrate continuous productivity, test efficiency improvement

•Preparing documentation as per the Release closure

•Followed SOX compliance and PCI compliance as applicable by client organization

Environment: J2EE, Weblogic 8.1, JSP, Java Scripts, Servlets, JSTL, DB2, MQ Series, Execution Services, MKS, Maven, ES 5.1, ALM HP Quality Center, SQL, Web services, SoapUI

Capgemini - HSBC Business Quality Management

Project Manager

Jan 2005 – Dec 2005

Pune, India

HSBC VISION application is used to board and service a Consumer Lending Loan. It is a PowerBuilder application having more than 100 screens starting from Lead Management, Application Generation, Underwriting, Loan Close and Servicing. There are quarterly and monthly releases for this project. Small enhancements/fixes go in monthly release, whereas big projects/enhancements go in quarterly releases.

Responsibilities

•Senior Quality Specialist. Project Manager of a 70 member team

•Responsible for Requirement gathering and analysis.

•Test Management for quarterly and monthly releases.

•Create test strategy.

•Identify test scenarios, test cases.

•Test execution, reporting.

•Create regression test sets.

•Winrunner scripting.

•People management

Environment: PB6.5, MQ Series, IMS, DB2, Winrunner, Quality Center

Capgemini - HSBC Business Quality Management

Onsite Coordinator

Oct 2003 – Dec 2004

Chicago, IL

HSBC VISION application is used to board and service a Consumer Lending Loan. It is a PowerBuilder application having more than 100 screens starting from Lead Management, Application Generation, UnderWriting, Loan Close and Servicing. There are quarterly and monthly releases for this project. Small enhancements/fixes go in monthly release, whereas big projects/enhancements go in quarterly releases.

Responsibilities

•Onsite Coordinator. Started a 5 member team from onsite and steadily grew it to a 40 member team in a year.

•Setting the communication and reporting process between onsite-offshore and client–onsite

•Responsible for Requirement gathering and analysis.

•Test Management for quarterly and monthly releases.

•Create test strategy.

•Identify test scenarios, test cases.

•Test execution, reporting.

•Create regression test sets.

•Winrunner scripting.

•People management

Environment: PB6.5, MQ Series, IMS, DB2, Winrunner, Quality Center

Capgemini - HSBC USCF

Team Lead

Jan. 2003 – Sep 2003

Pune, India

Fee waive functionality is used by Underwriter to waive full or partial fees. This is a desktop application used by Underwriters.

Responsibilities

•Responsible for analyzing the requirements and existing system

•Prepare Technical Specification detailing changes required in the existing system

•Develop Test Cases

•Develop the code using PowerBuilder 8.0 and PFC

•Integrate it with back-end using MQ series

•Involved in Unit Testing for the module

•Bug fixing and QA support

Environment PB6.5, MQ Series, IMS, DB2, Test Director

Capgemini - HSBC Global Payment System

Onsite Coordinator

Jun. 2002 – Dec. 2002

Chicago, IL

Global Payment System is an application developed to do paper check and e-check processing. It is Powerbuilder application with Vision Plus as a backend. All the HSBC NA checks are processed using the same backend engine called GPS. There are multiple front end based on the business needs, the front end we developed was for CCS business unit.

Responsibilities

•Responsible for requirement gathering and analysis.

•Interactions with business users.

•Prepare Technical Specification detailing changes required in the existing system

•Track and Maintain Project Plan in MPP.

•Onsite/ Offshore coordination.

•Develop Test Cases

•Develop the code using PowerBuilder 8.0 and PFC

•Integrate it with back-end using MQ series

•Involved in Unit Testing for the module

•Bug fixing and QA support

•Effort Estimation

Environment PB6.5, MQ Series, VSAM, Vision Plus

Capgemini - HSBC Global Underwriting System

Application Programmer

Jan. 2001 – May. 2002

Pune, India

Global Underwriting System is used for underwriting a Credit Card application. It has a window with multiple tabs to help underwriter view the application in a more structured way. Based on the Underwriters authority, application has tabs/fields getting enabled/ disabled.

Responsibilities

•Prepare Technical Specification detailing changes required in the existing system

•Develop Test Cases

•Develop the code using PowerBuilder 8.0 and PFC

•Integrate it with back-end using MQ series

•Involved in Unit Testing for the module

•Bug fixing and QA support

Environment PB6.5, MQ Series, VSAM, CDM

Capgemini - HSBC Refund Anticipation Loan

Application Developer

March 2000 – Dec.2000

Pune, India

Refund Anticipation Loan was a conversion project from IDMS/ADSO to PowerBuilder/DB2. This project was an outcome of Household Beneficial merger. The front end is in PowerBuilder.

Responsibilities

•Prepare Technical Specification detailing changes required in the existing system

•Develop Unit Test Cases

•Develop the code using PowerBuilder 8.0 and PFC

•Write & debug DB2 Stored Procedures

•Integrate it with back-end using DB2 connect

•Involved in Unit Testing for the module

•Bug fixing and QA support

Environment PB6.5, DB2, VSAM

Capgemini - HSBC USCF (MF)

Application Programmer

Nov. 1999 - Feb. 2000

Pune, India

USCF-mf team is the mainframe team catering to household's consumer lending business in North America.

Responsibilities

•Develop Unit Test Cases

•Develop code in Cobol

•Unit Testing

Environnent PB6.5, DB2, IMS, Cobol, CICS, JCL

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