Solution Architect

Alex Shafir

*** ********* ***** • Chapel Hill, NC 27517

Home: 919-***-**** • Cell: 919-***-**** • Email: ******.****@*****.***

Solutions Architect

Enterprise Systems Management / Service Delivery / Tivoli Solutions

A motivated and innovative IT systems management professional with diverse and extensive experience in IT service, application, and resource management. Excellent communication, problem solving and people motivation skills. Expertise with leading projects and teams in service delivery engagements and infrastructure optimization. Deep knowledge of Tivoli solutions with focus on product integration.

Core Competencies:

IT Business Service management ITIL Service Management

IT Systems management Tivoli Business Automation Solutions

Data Center management Storage management

Performance and Capacity planning Distributed and Mainframe platforms

Platforms: z/OS, NT, Linux, AIX, HPUX, Solaris, SAN, NAS, IBM, EMC, and HDS storage

Tivoli Products: TADDM, Maximo, TBSM, Omnibus, TEC, ITM, ITNM, Netview, ITCAMs, TPM

Tools: VMware, Rational, WebSphere, DB2, MS SQL, MQ, Perl, SQL, XML, C++, shell/batch, SAS

PROFESSIONAL EXPERIENCE:

IBM/Tivoli Research Triangle Park, North Carolina 2000 to 2009

Tivoli Solutions Architect, technical sales

Advised clients, provided responses to requests for information and proposals, conducted reviews of customer solutions and architecture, product demo, proof-of-concept and technology engagements.

• Contributed to $6 million in product revenues.

• Significantly increased depth and breadth of Tivoli product knowledge.

• Led implementations at customer sites, including integration of Netcool TBSM/Omnibus/Webtop, TADDM, Maximo CCMDB/Asset/SRM, ITM, ITCAM products.

• Created proof-of-technology assets for TADDM, TBSM, ITM, ITNM, and ITCAM products.

• Provided liaison between development and field sales in problem resolution and training.

Developer

• Led integration testing of TBSM with other Tivoli products, including TADDM, ITM, ITCAMs, TEC, NetView, TSLA, and CCMDB.

• Led certification of Discovery Library Adapters and developed test automation tools.

• Designed implementation for TBSM integration with IBM/Tivoli storage products and led implementation team of seven people.

• Represented TBSM in TotalStorage Productivity Center (TPC) architecture team and managed relationships with storage development organizations in San Jose and Tucson.

Accessible Software Westlake, California 1998 to 2000

Senior Developer

Led development of the product storage component for cross-platform management of storage events at a startup company that developed the first Business Systems Management product that enabled automated resource discovery and business event management.

• Developed a unique concept of application-to-storage mapping, designed storage discovery and alert monitoring facilities as well as managed their implementation, including relationships with IBM, EMC and HDS organizations.

• Participated in pre- and post- sales activities, including presentations, demos, and support.

• Led $250K service engagement that mapped storage to Line-Of-Business applications for a major customer that was implementing a Business Recovery project.

• Developed tools to assist in automatic discovery of application use of EMC/HDS subsystems by production/test batch and online workloads.

Candle Corporation Santa Monica, California 1987 to 1998

Senior Manager Computing Center, Manager Technical Services, Senior Resource Analyst

Managed budgets, staffing, training, project scheduling, and vendor contracts for a corporate data center. Computing environment included mainframes, distributed systems, and local and wide area network.

• Supervised hardware/software planning and implementation, operating systems and subsystems maintenance, storage, security, automation, performance and problem/change management.

• Provided technical direction, supervised transition to new technologies, built organizational capabilities through coaching, training, developing talent, and enabling collaboration.

• Managed people and processes, defined goals and expectations, provided performance feedback, improved team work and processes, motivated people and helped in their career advancement.

• Managed construction of the new Data Center and migration of all equipment, data, and workloads.

• Proven record of achievements in inspiring people, increasing productivity, improving service, and significant cost reduction.

Led IT resource management, including capacity planning, configurations, performance and storage management as well as management reporting for large IBM mainframe computing environment.

Citicorp-TTI Santa Monica, California 1981 - 1987

Principal Member of Technical Staff, Senior Member of Technical Staff

Project manager, systems architect, and software developer at R&D division of Citicorp.

• Capacity management, including tuning, configuration, multi-site coordination, equipment, data, and workload migrations from the test site in Los Angeles to the production site to NYC.

• Design and sizing of a consumer banking network, including network topology, message routing, and field configurations.

• Development of operating system for a Database machine, comprised of Perkin-Elmer OS/32 enhanced to support TTI developed hardware in multi-processor configuration.

Perkin-Elmer Corporation Ocean, New Jersey 1979 -1981

Systems Engineer

Preparation of bid estimates and specifications, functional design and implementation of custom software. Performed real-time programming and modification of standard OS. Developed real-time monitor, loader, and distributed data control systems. Integrated other vendor devices into Perkin-Elmer supermini.

EDUCATION/CERTIFICATIONS

Polytechnical Institute of Riga, Latvia, M.S.E.E

UCLA Extension Courses

Various Vendor Courses and Industry Seminars

Various Leadership Courses

Various Communication Courses

IBM ITIL Master Certification

IBM Systems Management Certification

ITIL Foundation Certification

Published materials: IBM Redbook on Service Level Management, white papers, CMG presentation

United States Citizen

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