shipping/receiving/inventory

Neil Drost

***** ********* **** *** **** • Euclid, Oh 44132 • 216-***-**** • *********@***.***

Career Statement

Experienced professional with over fifteen years in distribution and warehousing. Shipping and receiving, schedule pick ups and deliveries for UPS Fed Ex and truck lines. In addition, prepare labels, invoices, bill of lading and all paperwork.

Professional Experience

City of Cleveland Division of Water

Customer Service 2011-Present

• Assists high volume of utilities customers inquiries concerning their accounts

• Use computer, manuals, public records, to investigate meter and billing information

• Enter customer information to establish and cancel service, meter repairs, and adjust accounts

• Advise customers about programs to save them money

Handl-It Inc., Euclid, Oh

Customer Support 2006-2010

• Implemented warehouse organizational system to reduce shipping time from 24-hour to same day shipping for UPS, FED EX and truck lines using phone, fax and scanner

• Developed customized database for employees listing clients shipping and receiving procedures which increased shipment and inventory accuracy

• Entrusted with complex customer service issues due to exceptional ability to promptly resolve concerns and satisfy customers

• Consistently achieved high level of customer satisfaction by building trust

Omni Systems, Richmond Hts., Oh

Shipping/Receiving 2005

• Reorganized warehouse by client, creating more efficient and safe environment

• Maintained a 90% inventory accuracy thru proper documentation on a daily basis

• Scheduled trucks, used pre-determined freight rates, and recorded cost and weights of each shipment saving customer money

Neil Drost • 216-***-**** • *********@***.*** • Page 2

Myers Tire Supplies, Valley View, Oh

Shipping/Receiving 2004-2005

• Increased warehouse efficiency through proper day-to-day procedures including maintaining organized warehouse and timely processing of reports

• Organized inventory creating shorter turn around time for pick up orders and UPS

• Resolved customer issues by analyzing information and evaluating results creating increased customer satisfaction

Zimmer Ohio, Oakwood Village, Oh

Inventory Control 2002-2004

• Maintained 80% inventory levels through accurate record keeping and management

• Applied just-in-time discipline by transferring inventory from satellite offices

• Compiled accurate inventory for verification by client for surgeries

Gallo Displays Inc., Cleveland, Oh

Warehouse/Project Coordinator 2001-2002

• Collaborated with employees to improve inventory movement which reduced refurbished time costs

• Obtained product knowledge to reduce time in restoration making product available for on- time shipping

Education

Continued education at Cuyahoga Community college in Business Administration

Computers

MS Office: Word, Outlook, Excel, Customized Databases

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