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Customer Service Sales

Houma, Louisiana, United States
June 02, 2012

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Jana Cooper

**** ******* ** * ********, MS *****

Phone: (601) ***-**** E-Mail:


To further my 10 years of experience and focus my wealth of skills in a new position. With the combination of a strong desire to learn and the use of my leadership abilities, knowledge and management experience I will be a valued asset.


WQMS-AM 1500 Traffic Manager August 2011 - Present

Manage the daily operation of the radio station. Load commercials. Record commercials. Update weather break-ins. Customer service.

Vital Care Benefit Specialist Insurance Verifier June 2008 - 0ctober 2010

Verify patient benefits, pre-authorize therapy, assemble charts, enter data into medical system, code therapy, bill/ submit claims through zir-med, post payments and tend to financial services of company and collect on claims that have not paid correctly.

Bruister & Associates Contractor Representative June 2005 - June 2008

Jana oversaw sub-contractor companies hired to help with the installation of Direct TV Satellites, producing route, assisting with technical issues (technicians and customers), ensuring timely and proper installations and handle all customer service problems that occur within the company that is being managed, correct work orders according to customer requests, dispatching of technicians and all customer relation and education issues.

Freelance writer October 2004 - Present

Jana sells her stories and freelance articles to online publishing companies.

Alltel Communications Sales & Service Representative February 2004- April 2005

Duties included meeting and greeting customers, taking bill payments, general customer service, offering customers new products and services and better values, troubleshooting for malfunctioning phones assessing resolutions for conflicts and maintaining sales to reach monthly sales goals.


Meridian Community College AAS Broadcast Communications 2002

Hawaii Pacific University BA Pre-Law 2012 (December)


Jana is a highly skilled professional with management experience, elite communication skills and is highly technologically literate. She is an exceptionally fast learner with a hunger to learn anything and everything she can to benefit all who surround her. Jana has unparalleled customer service experience and knows how to get the job done while protecting the foundation of the objective at hand. Her career in the customer service field has broadened her horizons and exposed her to cutting edge technological applications.

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