Sonia L. Davidson
Objective: To obtain a position that will allow my established leadership abilities to mature.
Inside Sales Representative
Dec 2007 - Present
Howard Technology Solutions Ellisville, MS
Making calls to State and Local Government agencies to check on their technology purchases, work up quotes via Microsoft Outlook.
Jul 2004 - Dec 2007
Walmart.com Hattiesburg, MS
Supervised an Email Team of 20 associates, being agents first point of contact in dealing with customers, handling irate customers, help other managers monitor the call center floor, coaching for success by going over agent's production for the week, trained all new hires, worked in the Quality Department, Resolutions Agent, and any other duties that upper management deem necessary.
JAN 2004 - July 2004
Jones County Emergency Operations Center Laurel,MS
Dispatch for Laurel Police and Fire Department.
Answer all incoming emergency and
non emergency calls.
DEC 1999 - DEC 2003
Port Huron Police Department
Port Huron, MI
Dispatch for Port Huron Police Department, Port
Huron Fire Department, and EMS. Answer all
emergency and non emergency calls.
Enter warrants, impounded vehicles, missing
persons, and stolen items into the Law Enforcement
Information Network. I was also a Communications
Training Officer that trained all new
AUG 1995 - DEC 1999
Port City Communications
Port Huron, MI
Processed deposits, applied payments to customers
accounts, and helped with billing, mailing, filing.
Repaired broken equipment for customers.
Port Huron Northern High School JUN 1993
Several colleges classes at Saint Clair County Community College in Port Huron, MI
Additional Info I have received several special recognition awards and certificates for my performance in life saving situations from the police department.
While at Port City Communications, I was promoted to receptionist after six months. After one year, I was promoted to administrative assistant.
References Available upon request