Sonia L. Davidson

Objective: To obtain a position that will allow my established leadership abilities to mature.

Experience

Inside Sales Representative

Dec 2007 - Present

Howard Technology Solutions Ellisville, MS

Making calls to State and Local Government agencies to check on their technology purchases, work up quotes via Microsoft Outlook.

Supervisor

Jul 2004 - Dec 2007

Walmart.com Hattiesburg, MS

Supervised an Email Team of 20 associates, being agents first point of contact in dealing with customers, handling irate customers, help other managers monitor the call center floor, coaching for success by going over agent's production for the week, trained all new hires, worked in the Quality Department, Resolutions Agent, and any other duties that upper management deem necessary.

Dispatcher

JAN 2004 - July 2004

Jones County Emergency Operations Center Laurel,MS

Dispatch for Laurel Police and Fire Department.

Answer all incoming emergency and

non emergency calls.

Communications Officer

DEC 1999 - DEC 2003

Port Huron Police Department

Port Huron, MI

Dispatch for Port Huron Police Department, Port

Huron Fire Department, and EMS. Answer all

emergency and non emergency calls.

Enter warrants, impounded vehicles, missing

persons, and stolen items into the Law Enforcement

Information Network. I was also a Communications

Training Officer that trained all new

Communications Officers.

Administrative Assistant

AUG 1995 - DEC 1999

Port City Communications

Port Huron, MI

Processed deposits, applied payments to customers

accounts, and helped with billing, mailing, filing.

Repaired broken equipment for customers.

Education

Port Huron Northern High School JUN 1993

GPA: 3

Several colleges classes at Saint Clair County Community College in Port Huron, MI

Additional Info I have received several special recognition awards and certificates for my performance in life saving situations from the police department.

While at Port City Communications, I was promoted to receptionist after six months. After one year, I was promoted to administrative assistant.

References Available upon request

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