Customer Service

**** *** ** *** ******** CA *****

818-***-**** · ************@*****.***

ERIKA GOMEZ

OBJECTIVE

[I am a opportunity taker with 6 years Customer service experience looking for a better opportunity and a great environment to work and grow . ]

WORK OF EXPERIENCE

[ 2002-2003 ] [ BB Jewelry ] [ Pacoima CA ]

[ Customer Service]

[ Direct face to face customer sales, inventory clerk, cash register and data entry. ]

[ 2003-2004 ] [ Fashion Gal ] Sylmar CA ]

[ Customer Service]

Customer service

Inventory clerk

cash register

organizer

maintenance

[ 2004-2007 ][First America Home Ins] Woodland Hills CA]

Customer Service/Claims Specialist ]

Taking incoming calls, over 150 calls per day

Processing claims for customer s

Answer customers questions or concerns

New sales

Purchasing

Contract review with customers

Billing with credit card and invoices

Tracking unpaid balances

Billing monthly clients

Credit card payments

Dispatch technician to homeowners to diagnose failure to appliance/plumbing/electrical or HVAC/water heater .

Follow up with customer until claim has been completed.

Commutation via email /fax/phone

Process purchase order and Follow ups

[ 2008-2009 ][ Allied Waste/ Los Angeles district] [ Sun Valley CA ]

[ Customer Service] Collection ] Billing

Handel incoming calls, over 180 calls per day

Processing claims for customer s

Answer customers questions or concerns

New sales

Credit card payments

Process complaints

Dispatch driver to customer home

Purchase new totters upon customer request

Review contract for every city and have knowledge of every city rules.

Follow up on accounts with a collection Status and contact customers

Worked on special project with supervisor

EDUCATION

[ Morningside Elementary - Graduate

[ San Fernando Junior High -Graduate

[ Sylmar High School -Graduate

[ Mission College -

LANGUAGES

[ English & Spanish ]

REFERENCES

Esther Colazo 562-***-****

Karen Norman 818-***-****

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