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Business Technology

Indianapolis, IN, 46268
55,000 - 65,000
September 09, 2008

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Doreen M Henderson



Defense Finance and Accounting Service (DFAS) – Contractor

June 2007 to 08/29/2008 Software Tester Manager

Responsible for analyzing and reviewing System Change Requests and the Business Functions associated with them within the Business Enterprise Information Services umbrella to support the DFAS Corporate Database and the DFAS Corporate Warehouse environments.

Served as the System Integration Test Manager on many large projects, while utilizing Data Mining skills and Oracle toolsets to analyze data for testing scenarios and test scripts. Also served as the primary tester and documentation specialist for the newly designed interface within the System Inventory Database and worked with Oracle Toad, Forms, Reports, web applications and MS Office tools extensively.

Also worked with Mercury Test Director, Win Runner, CMIS and UNIX to track testing events within the testing environments, and frequently review and analyze System Requirement Specification and their associated Business Functions to determine appropriate test cases and scenarios. Worked also with LDAP technologies and soft certificates, and was responsible for compiling test preparation documentations, such as Test Plans and Test Readiness Review reports and user help manuals.

Systems for Success, Ltd: Database Manager /Clients Support

December 1, 2006 to June 1, 2007

Developed and managed the Access Database and Crystal reports writing and the general system supports. I was also responsible for the individual tax preparation and basic business accounting for small businesses. Provided oversight to a 3-member team through the development and implementation of the new Access database and assisted clients with tax problems and financial advice and inquiries.

Indiana Dept of Revenue Applications Developer

March 24, 1997 to November 30, 2006

Worked as a Tester and Reports Writer for the Indiana Department of Revenue.

In this position, I developed new, as well as modified existing reports utilizing all Oracle tools primarily forms and reports within Returns Processing System (RPS) to support the Department of Revenue (DOR) Database.

Responsible for the testing of forms and reports including system changes on menu items.

Worked primarily with tax and financial applications, utilizing development languages such SQL, PL/SQL , People soft Benefits and Financial, and COBOL

Indiana Corp Credit Union Programmer

Jan 1996 – Jun 1999

Researched, analyzed and reviewed design specifications and Business Functions to determine the required system changes or the design on new modules for the Credit Union Financial system. Modified existing applications and designed new ones on an AS400 midrange computer. Created flow diagrams which are used in translating specifications to technical solutions. Wrote detailed test plans and documented test strategies for designing purposes. Also created customized data files for conducting automated tests on completed applications.

First of America Bank, Indianapolis CSR/Loan Specialist

Sept 1989 - Jul 1995

Responsible for maintaining the Commercial Loan collateral for loan accounts. In this position, I participated in all the bank’s promotions and gave financial counseling to bank customers. Assisted in cross-sell all financial products and services continuously to internal and external customers. Responsible for the research of relevant loan collateral for prospective and existing bank customers and examined loan documents for the appropriate lien requests. Responsible for requesting the required liens on accepted collateral, and acted as liaison between the bank and the FAA, Title offices, Secretary of State and BMV and maintained incoming and outgoing correspondence to all loan customers and the bank’s affiliates.

Bank of Nova Scotia, Jamaica West Indies CSR/Accounts Supervisor

Sept 1978 - Jul 1985

Responsible for new accounts and the maintenance of existing accounts and participated in ongoing financial promotions, and played a vital role in cross selling products and services to all customers. Also responsible for the oversight to a 5-member team on the branch front line and in the accounts department. Served as a proof operator, utilizing a 10 key machine, as well as examining incoming vouchers and checks for processing., Responsibilities also included opening new accounts, supervising the vault cash flow and managed customer inquires and correspondences.


Indiana University Purdue University Indianapolis (IUPUI) May 2004

Bachelor of Science Degree - Information Technology

Relevant course of studies:

• Database Management Systems

• Web Page Designing

• Reports development and testing

• Business Analysis

• Managerial Accounting

• Computer in Business

• Data Management

Ivy Tech State College -- Indianapolis, IN -- May 1995

Associate Degree in Computer Technology

• Concentration: Business technology

• Financial Accounting

• Problem-Solving

• Business Systems Analysis


• Experienced in analyzing data

• Experienced in problem-solving

• Proficient with Access and Oracle databases

• Proficient with Oracle applications testing

• Proficient with Oracle Forms development

• Experienced in Microsoft Excel, Word, PowerPoint, Access, Publisher

• Proficient with SQL and PL/SQL development

• Online training in COGNOS Reporting tools

• Experienced in Crystal Reports and Oracle Reports building

• Experienced in documentation and Defects tracking

• Experienced in accounting principles

• Experienced in Customer Service and Supports

• Experienced in Oracle Designer and TOAD

• Experienced in Mercury Test Director, Win Runner and CMIS

• Experienced in Software and web applications testing


Provided upon request.

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