Cutomer Service Rep / Background In Manufacturing

Brad Jensen

Tustin, CA ***** omilar@r.postjobfree.com 949-***-****

Sales & Customer Service Representative

Charismatic customer relations specialist with over 5 years of outstanding sales management expertise overseeing consumer needs under demanding, fast pace environments requiring customer relations and products / services delivery; Key strengths include consistency in delivering superior service, tailored to individual customer needs, leadership, superb organizational scheduling and planning skills, quick problem solving, and prioritizing work, networking, maximizing productivity, attention to detail / quality assurance and “big picture” thinking. Additional capabilities include:

SUPPORTING SKILLS

Administrative Management

Product Production/Presentation

Microsoft Office Word / Excel

Quality Control

Training / Coaching/ Mentoring

Office Practice / Procedures

Excellent Communication Skills

Scheduling / Planning

Warehouse Operations

Shipping / Receiving

Supply Management

Customer Needs Assessment

PROFESSIONAL EXPERIENCE

Sales Consultant / Marketing

Skullylicious Apparel, Tustin CA June 2010 – 2011

Directed and coordinated activities involving sales of manufactured products and commodities, recommended, coordinated and reviewed activities in sales, service accounting recordkeeping, and in receiving and shipping operations; monitored customer preferences to determine focus of sales efforts and determined price schedules and discount rates - increased product recognition and maximized merchandise sales.

“Brad is a sharp individual with a very pleasant and joyful personality – He is fun to be around and gives everyone the time of day. He can be a perfect fit for any position that involves public interaction”.

Stephen H. Springer, State Veterans Workforce Services ~ Employment Development Department

Artist Relations ~ Customer Services

Ultimate Ears, Irvine CA July 2005 – June 2010

Conferred with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints; worked closely with marketing and product development - solicited and promoted sale of new or additional services / products.

“Brad was always able to build excellent relationships with an unusual tempestuous group of clients – musicians – many of whom are the biggest names in the industry…Brad always delivered. He was able to strike the proper balance of doing right by the customer AND the company….Brad is personable, works hard, and is unafraid of new challenges”.

Michael Flynn, Service Manager ~ Ultimate Ears

Production Supervisor / Shift General Manager

Wine Country Gift Baskets, Brea CA July 2004 - April 2005

Directed actual distribution and movement of high valued inventory utilizing material management strategies; coordinated sales distribution by establishing sales goals as per corporate policy standards and procedures; Planned / directed and conducted staffing performance evaluations / reviews of 300 employees, and established training programs to develop production and sales programs – produced in excess of 10,000 baskets per shift.

“I’d recommend Brad because I know he is reliable and hard working…He is a great addition to any company”.

Producer/Musician/ Designer ~ Mastermind Productions

Purchasing / Resale ~ Product Marketing Mediator

EBay, Irvine CA April 2002 - July 2004

Conducted customer needs assessment; assisted clients in identifying product valuation and market trends to determine pricing and placement; - assisted clients in obtaining appropriate resolve – maximized clients’ profits

“Has always been known by his friends and co-workers as a HIGHLY reliable, hard working, smart working individual who has the greatest personality around…seriously…this guy is like your best friend you’ve never met “.

Paul Glen Cawley, Writer/Director/Producer ~ Paul Glenn Cawley Productions

Production Manager

L.L. Knickerbocker, Lake Forest CA July 1999 - April 2002

Forecasted, scheduled, supplier and factory accounts; Directed and guided with hands on experience, sourcing, purchasing, price negotiations, product testing, purchase orders, debit notes, bill of materials, spec sheets; compiled daily, weekly, and monthly reports for the sales, marketing and development depts. created and updated spreadsheets utilizing Excel.

Managed inventory control, expediting, approving Return for Credits (RFC's), handling Bill of Materials (BOM) issues; reconciled daily with accounts receivable and payable. Reviewed freight bills, bill of ladings and managed traffic for production lines; acquiescent with freight forwarders and brokers. Coordinated / liaised with national accounts and world-wide suppliers, to control business plan and facilitate an accurate forecast; improved lead-time from design to market by three months resulted in improved production flow process, and increased profit margins - process became a written implemented procedure for development.

“I had a great experience with Brad while at Ultimate Ears. Always in tune with mine and my artists needs“.

Andrew Crow, Client ~ Ultimate Ears

MAJOR PROFESSIONAL ACHIEVEMENT

Warehouse Service Coordinator ~ Kawasaki Motors Corp., Irvine, CA

Created a new quality control position within the company’s manufacturing process that identified non-conforming parts utilizing photos, blueprints and illustrations; Coordinated with United States / Japanese engineers and warehouse personnel – all defective parts were replaced with serviceable inventory eliminating duplicated manufacturing process and drastically reducing man hours and contingency cost.

Supervised Warehouse layout for Kawasaki Motors

PERSONAL DEVELOPMENT

Course Certificates

Video and Broadcasting

Coursework Highlights

Sales and Customer Service

COMPUTER PROFICIENCIES

Microsoft Word / Excel

SPECIAL ASSIGNMENTS

Attended multiple trade show events to promote products / services

Traveled abroad to train retail sales employees in “INMOTION” airport stores on product educatio

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