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Fiedl Engineer

Location:
United States
Posted:
September 20, 2008

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Resume:

BOUBACAR TOURE

**** *** ******, *** ***

Oakland, CA. 94606

510-***-****

**********@*******.***

OBJECTIVE

Seeking a position in the network operations environment where my education and professional expertise skills can be utilized to solve network and systems related issues.

SUMMARY OF QUALIFICATIONS

▪ quickly grasps complex and new technologies

▪ Effective problem solving and conflict resolution

▪ Excellent interpersonal and communication skills

▪ Flexibility in responding to change

▪ Experience with all levels of management/cross-functional teams

▪ Excellent rapport with customers and team members

EDUCATION B.S. in Systems Administration from Masters Institute, San Jose, CA - June 1998

TECHNICAL SKILLS

Dbase/System Tools: VERITAS, Excel, PowerPoint, Novell NetWare, SQL Server, MS Exchange.

Systems/Network Tools: IBM Compatible PCs, Macintosh, Windows 95, 98, Me, XP, NT 4.0 Server/Workstation, Linux, NETCOOL, WHATSUP GOLD, SOLARWINDS, Remedy. Cisco Works TPC/IP, T1, T3, DS3, E1, E3

PROFESSIONAL EXPERIENCE

08/05 - Present Robert Half Technology

Network Operation Specialist II

Monitors all network and system management consoles for faults Tracks open trouble

Tickets and performs Full reason for outage (RFO) analysis on each ticket

Proactively solve problems identified through monitoring processes

Provide in-depth analysis and diagnosis of network issues

Use Whats Up Gold, Solar Winds and Inmon Traffic to monitor VoIP network.

Create, Update Track and Close tickets Using ONYX Ticket System

Troubleshooting and monitoring back-up jobs - Performing UNIX back-ups

07/99 – 04/05 Sprint Broadband Wireless Group

Network Operation Technician

Constant, proactive monitoring, testing and analysis of a production environment

Performing first level hardware/software analysis, identification and resolution, execute

Problem documentation, Escalation and notification procedures

Ensuring all service level commitments and processing deadlines are met

Updating and maintaining operator activity/turnover logs and ticketing system

Working closely with internal support groups and external service providers to identify,

Resolve or coordinate the resolution of Network and System problems and issues

Performing incident management as needed

01/99-07/99 World Wide Wireless Communication

Network Specialist

Identify cable routing, penetration points, equipment placement, etc

Determine Line of Sight parameters from customer premise to base-stations

Pull cable through conduit and/or riser space

Terminate coax and Ethernet cable runs, Installation of CAT 5, CAT3, Fiber Optic Cables

Install/perform basic configuration of customer premise hardware

REFERENCE AVAILABE UPON REQUEST



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