Program/Project Manager

Robin Tracy, PMP, CBAP, CSM

***********@*********.***

770-***-**** (cell)

Professional Profile

Robin Tracy has over 25 years of experience in business and information technology. Robin has excelled in multiple roles within the information technology industry and has proven her abilities as a leader in Project/Program Management as well as Business Analysis. Robin was one of the first Certified Business Analysis Professionals (CBAP) in the world. Robin also has an extensive business background including, P/L, COTS, Financial systems, Insurance, Government, Manufacturing, Healthcare and Legal Industry experience much of which has been spent engaging with C level executives.

RELEVANT EXPERIENCE

Advanced Solutions Consulting, Inc (President)

Rockdale Medical Center 9/2011 – Present

Consultant PMO Clinical Projects- Consultant on Program/Project Management processes for large clinical software/hardware upgrade initiative at Hospital.

• Engaged to coach/mentor/guide group of Six (6) IT Analysts on major Hospital software upgrade

• Delivering and documenting all policies and procedures of the PMO practice

• Oversee Project Documentation Creation and review

• Guide Project Management processes for clinical (Nursing, Pharmacy, ITS, BBK, Path, etc), application

• Engaged as thought leader and mentor for junior team members

• Engaged as a consultant for ARRA Meaningful Use Stage 1 upgrade using Meditech software

CDC 1/2007 – 9/2011

Senior Project Manager leading the development of Information Technology Projects for National Center for HIV, STD, Viral Hepatitis and Tuberculosis Prevention as well as National Center for Chronic Disease Prevention Health

• Participation in key Steering Committee Meetings

• Engaged to ensure adequate governance and project risk management practices are developed and adhered to.

• Delivering and documenting all policies and procedures of the PMO practice

• Scrum Master on multiple projects

• Project Manager on multiple projects

• Scrum Team Member

• Compliance lead for the Health and Human Services (HHS) mandated Enterprise Performance Life Cycle (EPLC) framework

• Engaged as thought leader and mentor for junior team members

• Responsible for successful delivery of multiple Information Technology Projects

• Responsible for administration of MS Project Server

Powerline Consulting, LLC (CIO)

CDC 6/2006 – 1/2007

Senior Project Manager

• Engaged to ensure adequate governance and project risk management practices are developed and adhered to

• Delivering and documenting all policies and procedures of the PMO practice

• Participation in key Steering Committee Meetings

• Scrum Master on multiple projects

• Project Manager on multiple projects

• Business Analyst on multiple projects

• Responsible for successful delivery of multiple Information Technology Projects

• Responsible for administration of MS Project Server

• Compliance lead for Health and Human Services (HHS) mandated Enterprise Performance Life Cycle (EPLC) framework

Powerline Consulting, LLC. (CIO)

Computer Associates Int. 2/2006 – 6/2006

Project Manager/LEAD SAP Business/System Analyst that led the development of the project management and analysis and design framework for large SAP implementation ($25,000,000 project)

• Engaged to ensure adequate governance an project risk management practices are developed and adhered to

• Participation in key Steering Committee Meetings

• Delivering and documenting all policies and procedures of the PMO practice

• Business Analyst Manager for SAP implementation

• Responsible for creating and implementing new unified methodology for multiple PMO offices.

• Provided mentoring for program managers, project managers and analysts to achieve highest level of productivity.

• Responsible for negotiating contracts with 3rd party vendors for software and hardware.

• Responsible for development and presentation of final reports for submission to the Executive Sponsors and the associated communication deliverables for presentation to the Executive Leadership Board of Computer Associates International.

• Responsible for interviewing and hiring of consultants

Emergint Technologies, Inc.

CDC 1/2005 – 2/2006

Project Manager/Business Analyst that led the development of the project management framework for the Application Development Group and Bioterrorism projects. Currently part of CDC unified Process

• Responsibility includes Program/Project Management leadership towards analysis, design and construction of National Center HIV, Hepatitis and STD Program as well as National Center for Chronic Disease Prevention and Health Promotion development emphasizing Information Technology solutions.

• Participation in key Steering Committee Meetings

• Provided direction and guidance in successful delivery of Unified Methodology of PMO stand up to include process, template reviews and examples.

• Introduced change management concept and implemented process

• Founding member of CDC Project Management Community of Practice

• Assisted client in successful standup of MS Project Server for use with the Application Development group under Coordinating Center for Infectious Diseases.

• Co-chaired MOSS Workgroup for Coordinating Center for Infectious Diseases enabling the stand up of collaborative work environment using Microsoft Share point.

Consultant/Contractor

Home Depot 10/2004 – 1/2005

Program/Project Manager that led the development of a Quality Assurance process for PMO to follow

• Responsible for the Quality Assurance success of 150 plus projects with Home Depot’s retail division.

• Created and implemented best practices for Quality Assurance of projects.

Marketing Company

Delta Airlines, Song Airlines, Sears & Co. 7/2004 – 10/2004

Program Manager that led the development of the PMO standards and best practices for working with third party vendors

• Responsible for the success of 19 projects under Delta Airlines Human Resource division.

• Created Business Case and won $250,000.00 business contract for marketing company.

• Created and implemented best practices for project managers for corporation doing business with Delta Airlines, Song Airlines and Sears.

• Created operations process for change control of maintenance systems and auditing and billing of the vendor.

Independent Contractor

State of Kentucky Higher Education Authority 3/2004 to 5/2004

Project Manager that led the development of the project management and analysis and design framework for request for funds

• Responsible for creating and implementing unified process for SDLC at State Grants Office.

• Responsible for review and selection of 3rd party vendors, and mentoring and coaching team members in all SDLC work related activities.

Incepture

Blue Cross Blue Shield of Florida 1/2004 to 3/2004

Project Manager/Sr. Business Analyst that led $10 million dollar Siebel Customer Relationship Management tool implementation

• Responsible for coaching and mentoring Accenture consultants

• Developed the approach, work plan and support requirements for the SDLC using unified process as well as Siebel e-roadmap.

McKing Consulting, Inc

CDC 6/2003 to 12/2003 Sr. Business Analyst leading Bio-Terrorism Grant process and Paul Coverdell Stroke Registry

• Responsible for development elicitation, analysis, design, documentation of requirements for both projects.

Incepture

Blue Cross Blue Shield of Florida 11/2002 to 6/2003

Project Manager/Sr. Business Analyst

Responsible for Seibel implementation with 35 person team. Responsible for Analysis and process re-engineering of current and to be small group/individual telemarketing and underwriting for Siebel CRM implementation. Responsible for mentoring team members with regard to project management and SDLC skills.

• Project Planning/Tracking in a CMM level 3 project

• Scope Planning/development with Siebel as application to be implemented

• Performed the following functions: Resource Allocation, Change control, Risk assessment, Status reporting

• Scope planning/development

• Budgeting

• Scheduling

• Performed/Facilitated Joint Application Development sessions.

• Reviewed and recommended Requirement and Use Case templates to insure standardization across all business lines.

• Gathered high level business requirements for Siebel implementation

• Performed User Acceptance Testing, Performance Testing, Regression Testing and Functionality Testing

• Created Siebel Test Scripts

• Mentored other project managers on project management methodology, tools and standards

• Conducted Risk Assessment and developed algorithms to mitigate risks

• Built High level and detail level work flows utilizing Visio.

Spherion 2/2001 to 3/2002

Project Manager/ Sr. Business Analyst that managed CMM level 3 project requiring new creation of client server financial system (Merger of 5 large insurance companies)

• Responsible for creation of a new client server financial system which involved planning, scheduling and execution of project along with analysis and design of proposed system

• Responsible for mentoring team members on unified process and its deliverables.

• Reviewed and approved deliverables for project.

World 2 One 10/2000 to 1/2001

Sr. Business Analyst led the development of new contact management software

• Responsible for analysis and design of leading edge contact management software. Including creation of UML diagrams, business requirements, testing and creation of business object models.

BellSouth.Net 5/2000 to 10/2000

Sr. Business Analyst/Systems Analyst led the development of new ISP billing application

• Responsible for performing analysis and design of new ISP billing application using unified process methodology.

• Recognized team leader responsible for reviewing and recommending standardization of SDLC processes across all business lines as well as achieving approval from all stakeholders

• Responsible for project management support including the creation of templates for reporting statuses and project schedules

Alltel Information Services 2/1999 to 5/2000

Sr. Engineer Implementation Division/Project Manager led the implementation of new loan origination software package for prime and subprime lending

• Responsible for the implementation of a front-end loan origination software package for prime and sub-prime lending using PMI generally accepted standards.

• Created training plans for implementation team of 5 engineers.

• Created and implemented best practices and testing environment for projects across division.

• Responsible for pre and post sales support and client relationship management

Peachtree Software 10/1997 to 2/1999

Business Analyst led design and analyst team for large COTS accounting package

• Responsible for analysis and design of large COTS accounting package to include creation of logical and physical database designs, data mapping, requirements gathering, defect tracking and reporting, usability testing, HTML scripts, prototypes and crystal report creation.

EKM, Management, Inc. 4/1997 to 10/1997

Programmer/Analyst led design and programming of time/attendance/payroll software

• Responsible for full lifecycle development of time and attendance software for large and small manufacturing companies.

• Programmed and analyzed the design of time/attendance/payroll software for manufacturing industry,

• Created and implemented requirements management practices to ensure traceability and defect tracking

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Harland Inc. 9/1996 to 4/1997

Consultant contracted to lead the installation and support of hardware and software for the graphic design group

• Responsible for development of processes/programs of graphic group

• Responsible for installation and support of all hardware and software for graphic’s team,

• Created and implemented requirements management practices to ensure traceability and defect tracking of shipping system for graphic’s team

Heery International 10/1995 to 9/1996

Programmer/Analyst responsible for financial services division of large architecture firm

• Responsible for full lifecycle development of all financial services for firm

• Created and implemented requirements management practices to ensure traceability and defect tracking

Education / Registrations/ Certifications/ Affiliations

• Bachelor of Business Administration with Major in Computer Information Systems - Georgia State University – Atlanta

• Project Management Professional Certification (PMP),

• Certified Business Analysis Professional (CBAP),

• Six Sigma Green Belt Certified,

• Microsoft Project Server Black Belt Certified

• Certified Scrum Master (CSM)

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