Talent Operations & Workday Reporting Specialist
Resume:
PRISCA SERWAA
TALENT OPERATIONS RECRUITING OPERATIONS WORKDAY
REPORTING
***********@*****.***
COLUMBUS, OH
SUMMARY
Results-driven Talent Operations and Recruiting Professional with over 5 years of experience enhancing hiring systems, onboarding processes, and compliance documentation in healthcare and staffing. Skilled in Workday reporting and ATS administration, ensuring data integrity while improving processes. Proven ability to streamline hiring operations and deliver accurate reporting to support scalable recruiting initiatives.
SKILLS & ABILITIES
Candidate Sourcing Hiring optimization
Recruiting operations Onboarding coordination
Talent management Applicant tracking systems
HR systems and technology Workday analytics
Stakeholder collaboration Workforce analysis
EXPERIENCE
2023-Current Talent Acquisition
Specialist
TruGreen
• Administered high-volume recruiting operations, optimizing requisition management and onboarding to improve candidate experience.
• Partnered with hiring managers, HR teams, and recruiters to streamline hiring workflows and reduce time-to-fill positions.
• Coordinated interview scheduling, compliance tracking, and recruitment communications across business units.
• Standardized recruiting processes and documentation to facilitate scalable hiring operations.
• Built and maintained Workday recruiting reports for talent acquisition leadership to monitor hiring activity.
• Ensured data integrity across applicant and employee systems for accurate reporting and audit readiness.
• Supported leadership decision-making with detailed workforce reporting and analysis of recruiting data to inform strategy.
2021-2022 Employment Coordinator
AM PM EMPLOYMENT
• Managed recruiting operations for multiple client accounts, including candidate tracking and onboarding coordination.
• Coordinated staffing workflows between internal teams and client stakeholders for efficient hiring processes.
• Supported workforce planning by tracking candidate pipelines and generating placement reports to facilitate informed decision-making.
• Identified and implemented workflow improvements that increased operational efficiency and enhanced documentation accuracy.
• Maintained workforce records and hiring data, ensuring accuracy in reporting and compliance with operational standards.
2019-2021 Application Specialist
EVERSANA
• Managed healthcare application workflows, overseeing eligibility verification and documentation review to support patient access.
• Collaborated with cross-functional teams to troubleshoot application issues, improving overall operational effectiveness.
• Ensured compliance with regulated healthcare requirements through meticulous record maintenance, safeguarding patient information.
• Maintained high accuracy while handling confidential and sensitive information throughout processes.
2015-2018 Senior Portfolio Manager
SECURITY NATIONAL
AUTOMOTIVE
• Managed portfolio of 30+ accounts, ensuring compliance with policies and maintaining precise records to support operational integrity.
• Documented performance metrics to support business operations and inform strategic decision- making.
• Maintained performance metrics, supporting business operations through precise reporting.
• Identified process gaps and recommended operational improvements, contributing to enhanced workflow efficiency.
• Recommended operational enhancements based on identified process gaps.
• Trained and onboarded new employees on workflow processes and documentation standards.
• Onboarded new hires, focusing on systems workflow processes and documentation best practices.
• Documented customer support interactions while managing performance-driven operational tasks.
EDUCATION
June 2028 High School Diploma
Princeton High School
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