Customer Service Assistant

Ze Wang

****SW **TH Street Apt S-*** Gainesville FL ***********@*****.*** 352-***-****

Objective

Seeking a full time job

Education

University of Florida (UF), Gainesville, FL

Master of Science in Civil Engineering; May 2011

GPA: 3.74/4.0

Taiyuan University of Technology (TYUT), Taiyuan, China

Bachelor of Science in Civil Engineering; June 2009

GPA: 3.40/4.0 ranking top 5% in the department

Main Courses Taken

Advanced Concrete Design; Pre-stressed Concrete; Steel design; Behavior of Steel Structure; Finite element; Design Highway Bridges; Structural Dynamics; Shallow Foundation Design; Advanced Structural Analysis; Wind Engineering; Stochastic

Research Experience

Leader Structural Mechanics Lab of Taiyuan University of Technology Nov 2008-Jan 2009

Facilitated the whole procedure of the experiment regarding Volume Ration between Hydrophobic Agent and Water in the least Water Absorption of glazed hollow bead.

Assistant Taiyuan West Station Sep 2008

Assisted the research on Mensuration of Grid Structure Construction Track &Study Corrosion Carrying Capacity

Performed essential on-site tasks including surveying the position of joints of the grid and conduct dynamical load

Assistant Structural Mechanics Lab of Taiyuan University of Technology April 2008-May 2008

Assisted Dr. Zhu Li’s research on the heat insulation capability of glazed hollow bead heat-preserved concrete

Successfully reduce the heat conductivity to 0.85, attaining the international advanced level

Performed tasks including making concrete and record data

Assistant Structural Mechanics Lab of Taiyuan University of Technology March 2008-April 2008

Application of glazed hollow bead mortar in construction for energy conservation & seismic reinforcing

Assistant Structural Mechanics Lab of Taiyuan University of Technology Sep 2007-Oct 2007

Assisted Dr. Rui Wang’s research which is Experimental Study and Simulation on Concrete Filled Steel Tubular Column under Lateral Impact with Fixed-fixed Boundary Internship &Work Experience

Custom Support Lead AbroadEssay Inc. Oct 2009-present

Provided outstanding consultant and brainstorming service for more than 100 customers in China.

Responsible for recruitment and training of customer service representatives

Technician (Internship) The 2nd Construction Company of Yuncheng July 2008-Aug-2008

Overlooked the Teaching building and Dormitory of Yuncheng Primary school (6 story brick-concrete structure)

Supervised tow construction process: bricklaying and concrete casting

Assisted in procuring and allocating construction material

Leadership & Extracurricular Activity

Volunteer 2008 Beijing Olympics Torch Relay In Shanxi Province 23 July-2006 25-July-2006

Director Department of the Painting and Calligraphy Association of TYUT Nov 2005-Nov 2007 Publication

Application of thermal insulation glazed hollow bead mortar on the constructions for energy conservation and seismic reinforcing (JIANGSU BUILDING MATERIALS 2009(1) Page12)

Integration Technology of Seismic Reinforcement and Energy Saving Reconstruction for Existing Building (Construction Technology 2009(5) Page 45)

Skills

Proficiency in writing & speaking English & Chinese

Proficiency in Visual Analysis, ADINA, AutoCAD, Microsoft software and MathCAD ,Matlab programming language

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