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Case Teeam Leader

Location:
New Haven, CT
Salary:
140,000
Posted:
September 21, 2008

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Resume:

Valencia A. Goodridge

*** ******** ***., *** *****, CT 06515

203-***-****

**********@*****.***

Objective Secure a position as a Project Director which will utilize my 20 years of experience and expertise.

Profile • Nearly 20 years of managerial experience.

• Ability to direct complex projects from concept to fully operational status.

• Goal-oriented individual with strong leadership capabilities.

• Organized, highly motivated, and detail-directed problem solver.

• Proven ability to work in unison with staff, volunteers, and Board of Directors.

Education M.B.A. , Southern Connecticut State University

B.A., General Studies & Business Management Minor, University of Bridgeport

Proficient- Budgetary & Fiscal Controls, Project Management , Conflict Management, Sexual Harassment, Performance Management, Grant Writing, and ERP Software

Relevant Experience & Accomplishments

Program Coordination

• Secured and implemented grant funding for a youth leadership development program, and coordinated parental involvement activities to meet state and federal programs.

• Organized job fair recruitment program in conjunction with Gateway Community College. Hiring qualified staff, adhering to federal and state regulations and guidelines.

• Designed training programs, service development plans and conducted operation assessments.

• Coached Team Leaders on career development & recognition programs to include concrete goals, deliverables and objectives.

• Formulated, wrote, and implemented new employee training manuals.

Management/Supervision

• Directed recruitment and retention of supervisors and staff of 42 employees.

• Resulted in multilateral staff achievement of work objectives.

• Managed and developed team leaders into goal-oriented, cohesive group.

• Successfully managed budgets, salaries and operational cost.

Employment Client Services Manager, Melissa and Doug, Inc., Westport, CT

• Attend trade shows, sales support to clients which consist of ordering and support for end-users. Coordinate safety and quality issues to ensure compliance with standards and customer satisfaction. 2005-present

Service Center Manager, Prime Resource Corporation, Bridgeport. Ct

• Managed operations of daily customer service blend call center. Consisting of 4 team leaders and 35 CSR’s supporting over 3000 inbound calls daily. Managed the operating budget, payroll and staff members’ hours and productivity. 2000-2004

Call Center Manager, New Haven Register, New Haven CT

• Managed daily operations of telesales service center consisting of 40 agents, 2 shift supervisors and a shift administrator. 1999-2000

Call Center Supervisor, People’s Bank Credit Card Div., Bridgeport CT

• Supervised, trained and coached a team of 15 CSR’s and maintain performance of staff members within a banking call center setting. 1993-1999

Community

Involvement Jack and Jill of America, Inc., Chapter President 2007-2009

National Leadership Development Program, (Grant) Chairperson 2007-2008

Worthington Hooker School PTA, Secretary 2007-2008

St. Brendan School PTA, Development & Fundraising Chairperson 2003-2005

References Available upon request



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