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Customer Service Years Experience

Los Angeles, CA, 91352
August 09, 2012

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Vincent Y. Araujo

**** ******** ***. *** ******, CA. 91352

818-***-**** Home

213-***-**** Cell


Seeking a secure position as an active employee involving responsability and working with others as a team member for a high quality hotel.


12 years experience in a five star, five diamond hotel as a Bellman/page. Commited to quality performance whith the ability to learn new procedures. Great customer service and communication skills. Bilingual in English and Spanish and computer literate. Able to multi-task and work in fast paced environment. Additional experience as mailroom attendant and driver.

Work Experience:

Peninsula Hotel Beverly Hills

Concierge bellman/page (1999 -2012)

Handled various tasks including greeting hotel guests and assessing individuals before entering the hotel premise. Resposible for interacting with guests in a friendly and welcoming manner as well as assisting them with baggage and directing them to assigned rooms. Responsible for receiving and distributing incoming deliveries and packages. Provided assistance in keeping and maintaining the front lobby area clean and well maintained. Provided information and directions from hotel to local tourist attractions to guests when inquired. Provided technical support with trouble shooting, fax/internet connections. Performed all other essential tasks as needed.

Peninsula hotel Beverly Hills

Valet parking attendant (1997 - 1999)

Responsabilities included:

Parked cars, greeted guest, provided driving directions and assisted supervisor with additional tasks as needed.

Recidence Inn Marriot hotel Beverly Hills

Doorman / Bellman (1996 - 1997)

Responsabilities included:

Welcomed guests, assisted with check-in procedures, provided guest information about the hotel and local tourist attractions and carried luggage for chek-outs.


GED Diploma: College of English Language, Los Angeles- 1993

Cable Installation Certificate : Los Angeles City College - 1998

Free Lance Photographer Certificate: Los Angeles City College- 2009

References: Available upon request.

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