Customer Service Delivery Driver

Yvens Estime

Phone: 347-***-**** Email: *************@*****.*** Columbus, OH

Objective

Hardworking and reliable individual seeking a position as a delivery driver. Bringing excellent driving experience and knowledge of New York City streets, with a proven track record of safe, efficient, and timely transportation services.

Skills

Driving Expertise: Extensive experience driving in NYC with knowledge of major roads, shortcuts, and traffic patterns.

Customer Service: Friendly, professional, and courteous with the ability to communicate effectively with customers.

Time Management: Ability to deliver goods in a timely and efficient manner, ensuring customer satisfaction.

Navigation & Technology: Familiar with GPS systems and map apps for real-time navigation.

Safety & Compliance: Knowledge of road safety regulations and ability to maintain a clean driving record.

Physical Stamina: Able to handle the physical demands of delivery and lifting packages when required.

Languages: Fluent in Creole, French, Spanish, and English.

Work Experience

NYC Taxi Driver

Self-employed

May 2013 – May 2016

Provided safe, reliable, and efficient transportation to passengers throughout New York City.

Ensured customer satisfaction through friendly communication and excellent service.

Managed route optimization using GPS to avoid traffic and deliver passengers promptly.

Maintained a clean driving record and adhered to all local traffic regulations.

Luggage Handler & Wheelchair Escort

JFK Airport

July 2016 – March 2019

Assisted passengers with luggage handling and ensured timely and safe delivery of bags to designated areas.

Provided wheelchair assistance to passengers with mobility needs, ensuring a comfortable experience from check-in to departure.

Worked effectively with airport staff and airline personnel to coordinate baggage handling and ensure customer satisfaction.

Cashier & Cart Attendant

Target, New York City

January 2009 – May 2013

Provided excellent customer service by assisting customers at the checkout and ensuring smooth transactions.

Managed cash register and handled cash, credit, and debit card transactions.

Maintained a clean and organized store environment, including collecting shopping carts from the parking lot.

Assisted customers with locating products and addressing any concerns or inquiries.

Crew Member

Wendy's, New York City

March 2008 – January 2009

Provided fast and friendly service to customers in a high-paced environment.

Assisted with food preparation, order taking, and maintaining cleanliness throughout the restaurant.

Ensured food safety standards were met and that customer orders were completed correctly and efficiently.

Worked as part of a team to maintain a positive customer experience.

Education

High School Diploma

New American School, Port Au Prince, Haiti

Some College

Biwi College, Port Au Prince, Haiti

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